Clay Cooley Ford - Service Center

Absolutely the worst service I have ever seen. On Friday morning, I made an appointment to have my car diagnosedthe following Wednesday. I took it in on Wednesday morning and was told they had me o On Friday morning, I made an appointment to have my car diagnosedthe following Wednesday. I took it in on Wednesday morning and was told they had me on the list to bring in my car, but not in on the list to be diagnosed. The diagnostic dept was backed up 3-5 days. They had no idea why that would be a problem for me and didn’t care. No offer of a reason; not even an apology. I took it to Hooks Lincoln in Fort Worth; they diagnosed it in 6 hours and 5 of those were spent with a 5 hour pressure test on the coolant system. I’ll never go back to Don Davis and will tell everyone I know not to go. I was told this dealership was not service oriented, but I gave them a chance. If I could rate this less than one star I would. More

Maintenance Jodi was amazing in getting me in and out. The experience was effortless and her service stellar. I can always count on her for great customer service Jodi was amazing in getting me in and out. The experience was effortless and her service stellar. I can always count on her for great customer service. More

Mostly good but not everything The work that was done was excellent. The problem was the work I couldn't get done. I had an appointment for airbag work due to a recall. I schedul The work that was done was excellent. The problem was the work I couldn't get done. I had an appointment for airbag work due to a recall. I scheduled about a week in advance. The first issue was when I arrived I was told the parts may not be there and the car may be in more than one day. It turned out the parts were there and it was done that day but they should have told me that up front. I also had and oil change and a state inspection and both of them went great and were reasonably priced. The second issue was I wanted to get a quote(quote only-I knew parts for this may take a while)) to repair some leather trim, driver seat trim, and the driver lumbar support. I was told the car would have to be left for at least three days before they could even look at those items to get a quote. I don't know if they are too busy or too segregated in departments or trim is outsorced but I was disappointed that I was not able to get this part of my car looked at so I will now take it to another repair shop or body shop. More

JASON THE BEST THATS WHY I STILL USE YOUR SERVICE JASON ALWAYS HELPFUL BUT IT DID TAKE AHILE ONCE AGAIN FOR OIL CHANGE NO FAULT OF JASON BUT OTHER THAN THAT IM PLEASE WITH SERVICE PART ONLY JASON ALWAYS HELPFUL BUT IT DID TAKE AHILE ONCE AGAIN FOR OIL CHANGE NO FAULT OF JASON BUT OTHER THAN THAT IM PLEASE WITH SERVICE PART ONLY More

Pleasant and easy to work with I would recommend Don Davis’s service staff and department to anyone in search for vehicle repairs . They provided me with service that was well done I would recommend Don Davis’s service staff and department to anyone in search for vehicle repairs . They provided me with service that was well done and completed ahead of the promised time. More

Always Has Long Waits I have to start by saying I had an excellent buying/financing experience here. When I purchased my vehicle, I decided to also purchase the Care Guard I have to start by saying I had an excellent buying/financing experience here. When I purchased my vehicle, I decided to also purchase the Care Guard maintenance package, which included oil changes at no additional cost to me. The first time I needed an oil change, I made an appointment but I STILL had to sit in the waiting area for over 3 hours. I chalked it up to coming in on a weekend. The second time I needed an oil change, I came in the middle of the day on a Monday without an appointment and I STILL had to wait over 3 hours (3.5 to be exact) for an OIL CHANGE. My advice is for Don Davis to either hire more techs or to pay the ones they have a higher wage in order to become more efficient or to do both. More

Just an oil change and tire rotation. My appointment was at 11:00 and the service person I was supposed to talk to was not around. I was helped by someone else, but the work, oil change a My appointment was at 11:00 and the service person I was supposed to talk to was not around. I was helped by someone else, but the work, oil change and tire rotation took over 3 hours! The work was fine, but the wait time was inexcusable! More

Service your service is great and friendly price is good and quality is exceptional. I would recommend you not force a minimum number of characters on you cus your service is great and friendly price is good and quality is exceptional. I would recommend you not force a minimum number of characters on you customers because you may get some that will not do the review. More

Scheduled Service at it's BEST The truck service department at Don Davis Arlington is outstanding. Joe Johnson is a exceptional ambassador of the Don Davis brand. I've always been The truck service department at Don Davis Arlington is outstanding. Joe Johnson is a exceptional ambassador of the Don Davis brand. I've always been treated as a valued customer with each visit. Thank you for the great customer service. Brian K More

Great service Everytime we take the car in they do exactly as they say. My car is usually ready before they say. My car is always exceptional clean. Everytime we take the car in they do exactly as they say. My car is usually ready before they say. My car is always exceptional clean. More