Clay Cooley Ford - Service Center

oil change and lube took way to long. Was there for 3 1/2 hours. Work done could have been done quicker. I was told to call for appointment. When I called I was told took way to long. Was there for 3 1/2 hours. Work done could have been done quicker. I was told to call for appointment. When I called I was told they do not make appointmts for oil changes. More

Great customer service Daniel Reyes is very good doing his job! Awesome customer service! he was very helpful solving all my questions and getting my car quickly done! Daniel Reyes is very good doing his job! Awesome customer service! he was very helpful solving all my questions and getting my car quickly done! More

Replacement of Lincoln Continental Windshield Jody McPhail did an excellent job on scheduling ant then completing the installation in a professional and timely manner. .I appreciate her attentio Jody McPhail did an excellent job on scheduling ant then completing the installation in a professional and timely manner. .I appreciate her attention to the task . More

service It has always been excellent that is why drive 35 miles one way for service just for an oil change also Daniel been the best It has always been excellent that is why drive 35 miles one way for service just for an oil change also Daniel been the best More

Not the best My fiancé brought my car in to be serviced. The clamp on the windshield washer fluid hose will not stay connected. There is a 2 year warranty on it be My fiancé brought my car in to be serviced. The clamp on the windshield washer fluid hose will not stay connected. There is a 2 year warranty on it because I just had it replaced back in March 2018. We were told the clamp wasn’t covered under the warranty and it would not be fixed or replace. Having spent $95.00 to replace it back in March really makes me feel as though now Don Davis Ford is simply nit picking what is/isn’t covered under a “so-called warranty” just to make me pay more money to them. I’m not a happy customer at this time. Tesha Thompson. More

Work good. Service adviser terrible. Daniel Reyes was Service Adviser and evidently didn't know how to use a tablet. Took him over thirty minutes to get me scheduled. Three people were Daniel Reyes was Service Adviser and evidently didn't know how to use a tablet. Took him over thirty minutes to get me scheduled. Three people were in line after me and they were taken care of way before me. I bought my car at another location but didn't want to go to Grapevine. That's the only thing that really stuck out. You need to train Daniel on how to use a tablet better and he could be nicer to people. I brought my care in for The Works and was out in no time. That part was good. More

Long Wait Time! Expected 1 hour wait - very disappointed on 2 hour wait on weekday for routine oil change at 8:30 on a THURSDAY morning! I was on my way out of town - Expected 1 hour wait - very disappointed on 2 hour wait on weekday for routine oil change at 8:30 on a THURSDAY morning! I was on my way out of town - so much for my early start. More

Quick Service Steven was professional and quick; I appreciated it. Not sure why there was a $13 "environmental fee" to cut and program a key fob, but was quick none Steven was professional and quick; I appreciated it. Not sure why there was a $13 "environmental fee" to cut and program a key fob, but was quick nonetheless. Also, appreciated Sam shuttling me to and from work to make it convenient. More

Good job, a long time coming I brought my MKZ in for an oil change in the "fast lube and oil change." The workmanship was what I expected- good and kept the csr very clean But I brought my MKZ in for an oil change in the "fast lube and oil change." The workmanship was what I expected- good and kept the csr very clean But it was not fast. Took about 2 1/2 hours. Next time, I will just leave it. More

Service Dept does good work. (Not good at communication.) I've taken my vehicles to this dealer for a couple of years. Every time I had them do work, they always did the job right the first time. -- I never h I've taken my vehicles to this dealer for a couple of years. Every time I had them do work, they always did the job right the first time. -- I never had to take my vehicle back to them because it was not done right. (I think Steven Lynn and Greg Hopkins are the two best service advisors I've worked with.) The only weakness with this dealer is that it is difficult to communicate with them when you are checking on repair status of your vehicle. All calls to them are routed through a switchboard (vs. getting the service department directly.) You have to keep calling until you get someone on the line that can locate your service advisor to talk to them on vehicle status. I've had to actually visit the service dept a couple of times just to talk to someone to get answers. -- The only thing they can change to make it better is to route the calls directly to a human who works in the service department who can locate your advisor and give status instead of that stupid service switchboard. (Since the operator is not on site, they can't help you any further.) More