Clay Cooley Ford - Service Center

Stole my parts and tell me it will take four days to change I can’t go without a vehicle for four days.. I still want my parts you promised me when I allowed you to put on the lift. They are mine when I bought I can’t go without a vehicle for four days.. I still want my parts you promised me when I allowed you to put on the lift. They are mine when I bought the truck and you assured me I would get credit or the items. You have removed the people responsible. I will never forget what you all have done to me. More

Brake issues When I got their the service writer was. Very nice asked me a few question about my issue and once he found me in the system he told me what. Was goin When I got their the service writer was. Very nice asked me a few question about my issue and once he found me in the system he told me what. Was going to happen and told me he would let me know what the problem is and how much it would cost The next day he go he said he couldn’t find a problem but tell me what hey more problems please bring back More

No call back Vehicle was sold without a wiper arm assembly. Service dept would pay for labor but not the arm assembly and wiper. Drove there from Rockwall twice an Vehicle was sold without a wiper arm assembly. Service dept would pay for labor but not the arm assembly and wiper. Drove there from Rockwall twice and they didn't have the part even after I had to keep calling to find out of it was there. They said it was and then find out a motor was the real problem. They never called back to let me know motor was in. Left message for manager still no calls. Went to rockwall ford..they fixed me up in one visit. More

BAD SERVICE I HAVE USED THE SERVICE DEPARTMENT FOR THE LAST TIME. TIMES NOT MET, PROMISES ARE CHEAP. THREE DAYS FOR A FLAT TIRE AND OIL CHANGE IS NOT ACCEPTABLE. I HAVE USED THE SERVICE DEPARTMENT FOR THE LAST TIME. TIMES NOT MET, PROMISES ARE CHEAP. THREE DAYS FOR A FLAT TIRE AND OIL CHANGE IS NOT ACCEPTABLE. I HAVE PURCHASED MY LAST SEVEN CARS HERE, BUT MY NEXT WILL BE SOMEWHERE ELSE. More

Like Family I have always been treated very well at this dealership. I am very protective about my vehicle and they understand. They treat me like family. I have always been treated very well at this dealership. I am very protective about my vehicle and they understand. They treat me like family. More

Oil change I work during the day and need my vehicle for business purposes, I showed up on Saturday afternoon at 3pm for oil change and was turned away by the ma I work during the day and need my vehicle for business purposes, I showed up on Saturday afternoon at 3pm for oil change and was turned away by the manager of the location, he said they couldn’t help cause they close at 5pm and were too busy, I left and came back in wend at 9:30 for the same oil change and the rep made faces at me like I was bothering them and was sceptical whether they would get around to doing it cause again they were too busy. I left my truck with the rep telling me she would call me when it was done and I may have to leave it overnight. About 6 hours later I still did not get a call and had call her myself to make sure my truck was done. I’m my opinion it too much of a hassle, I will go to jiffy lube and gladly pay 80 bucks to get in and out even though I paid for maintenance package on my truck. More

Working hard. Had several things done to my F150. New tires, leveling kit, alignment and a recall. Had some issues but Sam did all he could including giving me a l Had several things done to my F150. New tires, leveling kit, alignment and a recall. Had some issues but Sam did all he could including giving me a loner and delivering my truck to my house. Understand the are understaffed at this time and Sam assured me they are addressing this. Sam is hard working to make things happen. More

Very quick service and friendly people Steven Lynn service writer and Robert Campbell service tech are an accent to the dealership, very and friendly and helpful. Job well done. I trust Do Steven Lynn service writer and Robert Campbell service tech are an accent to the dealership, very and friendly and helpful. Job well done. I trust Don Davis for good service and sales. More

Oil change, tire rotation, state inspection and front wipers We dropped off our Lincoln MKX on Saturday so the service center was busy. The service person was polite and helpful. It took almost 5 hrs before the We dropped off our Lincoln MKX on Saturday so the service center was busy. The service person was polite and helpful. It took almost 5 hrs before the vehicle was done. We probably have to make an appointment next time. But all in all the service and the people were great. More

SERVICE CALL Just went in for some maintenance work. You all always make sure my vehicles are serviced timely. Thank you Jason for a great and expeditious job!!!! Just went in for some maintenance work. You all always make sure my vehicles are serviced timely. Thank you Jason for a great and expeditious job!!!! More