Clay Cooley Ford - Service Center

Worst repair experience ever We took the car in on 6/11 for a transmission fix. We did not get the car back until 7/6 (partly the warranty groups fault). 2 days later, we went to We took the car in on 6/11 for a transmission fix. We did not get the car back until 7/6 (partly the warranty groups fault). 2 days later, we went to the doctor. On the drive the car started acting up again. We took it back and they said it is a sensor problem that is unrelated. This was not a problem before we took it to don davis. They said it was unrelated. After having my vehicle in their possession for 4 weeks, it has now developed a problem that they say they are not responsible for. How can an issue, related to vehicle movement, after a transmission repair be unrelated? They want me to pay for a problem that developed while in the care of the shop, when it was being worked on. Also, during the 4+ weeks they had the vehicle, not once did they call me to update unless I called and said I was reporting them or coming up there to get answers in person. only then would they call back. Nobody even called to tell me the vehicle repair was complete. I would Like someone to make an inquiry to see how repairs are handled at this location. More

Women Beware It was an experience to the most. I took my car in for a new transmission. My service advisor was named Jason. I made an appointment to drop off It was an experience to the most. I took my car in for a new transmission. My service advisor was named Jason. I made an appointment to drop off my car. The first thing was he was out to Lunch at my time that I was given. I left the car and called several times days later before I was able to reach him. Next, I reached out to him a couple of times to pick up the rental car. The next week I went in to pick up the rental becuase he had not called me back. WhiIt was an experience to the most. I took my car in for a new transmission. My service advisor was named Jason. I made an appointment to drop off my car. The first thing was he was out to Lunch at my time that I was given. I left the car and called several times days later before I was able to reach him. Next, I reached out to him a couple of times to pick up the rental car. The next week I went in to pick up the rental because he had not called me back. While I was standing in line. he was with another guest and he walked right by me. Not acknowledging that I was there for him. I went to the cashier and she pulled my rental car around. I got in it and I was waiting on someone to come back. Fifteen minutes later he realized who I was and came to my car and apologized for not speaking. Finally, my car was fixed and I sent my husband over to pick it up and he did not have any problems with picking it up. He said they were very quick to get it to him. As soon as my husband pulled up I noticed several dents on my car from the Hail storm that happened three weeks prior. I was livid and I called for the manager on duty that afternoon and I left a message he never called me back. I left a message for Jason and he never called me back. The next day I called again and I reached Jason and he informed me that it was an act of nature and they were not responsible. I told him, he could have called me and warned me that my car was damaged. He said they never checked the cars after the storm. I was disappointed in the lack of communication and the way I was treated by your dealership. I truly think that Jason was not telling me the truth about my car and this was a cover up. I was standing in line. he was with another guest and he walked right by me. Not acknowledging that I was there for him. I went to the cashier and she pulled my rental car around. I got in it and I was waiting on someone to come back. Fifteen minutes later he realized who I was and came to my car and apologized for not speaking. Finally, my car was fixed and I sent my husband over to pick it up and he did not have any problems with picking it up. He said they were very quick to get it to him. As soon as my husband pulled up I noticed several dents on my car from the Hail storm that happened three weeks prior. I was livid and I called for the manager on duty that afternoon and I left a message he never called me back. I left a message for Jason and he never called me back. The next day I called again and I reached Jason and he informed me that it was an act of nature and they were not responsible. I told him, he could have called me and warned me that my car was damaged. He said they never checked the cars after the storm. I was disappointed in the lack of communication and the way I was treated by your dealership. I truly think that Jason was not telling me the truth about my car being damaged in the hail storm. More

Oil Change I scheduled an appointment for an oil change at 11am on 7/9/18. I came in at 10:40am. Got my car checked in with Daniel, because Steven was busy and a I scheduled an appointment for an oil change at 11am on 7/9/18. I came in at 10:40am. Got my car checked in with Daniel, because Steven was busy and asked how long it might be since I will be waiting in the lounge. I was told about 2 hours. 2 hours later I am still waiting. They hadn’t taken my car in for the oil change until around 1:30. I only figured that out, because I walked outside to see if I could talk to someone. No one checked in to give a time estimate or to even let me know they are running behind. I left the dealership around 2pm. More

Good service has become routine My service experience began with a call to Expert Service Advisor Jody McPhail. She wasn’t available but returned my call shortly. I told her the prob My service experience began with a call to Expert Service Advisor Jody McPhail. She wasn’t available but returned my call shortly. I told her the problem I was having and we made an appointment for the next day. I met with Jody, went to the comfortable customer lounge and had a cup of coffee. Soon Jody was back, explaining what the technician had found and gave me an estimate of the costs and time. After agreeing to service I was pleasantly surprised with an earlier than expected completion. Thanks Jody McPhail and Don Davis Ford for another job well done. More

Lack of urgency & Consideration I had a scheduled oil change appointment at 7am that didn't get finished until 11am. THREE HOURS to do an oil change and rotation! I had a scheduled oil change appointment at 7am that didn't get finished until 11am. THREE HOURS to do an oil change and rotation! More

Too busy before the holiday. Jason was busy when I arrived so someone else greeted me and told me he would help but I don’t recall him introducing himself. I realize they were bus Jason was busy when I arrived so someone else greeted me and told me he would help but I don’t recall him introducing himself. I realize they were busy but he could have told me his name. Wait time was excessive to get vehicle back to me. More

Outstanding service. They took care of me right away. Made feel comfortable when I was vulnerable at that moment my truck broke down. From beginning to end they earned my They took care of me right away. Made feel comfortable when I was vulnerable at that moment my truck broke down. From beginning to end they earned my trust and business. Best service I have ever experienced. More

Always good Ty for always taking care of me and the courtesy driver always is a hoot! thanks again im ready for a upgrade now! yep! dawn Ty for always taking care of me and the courtesy driver always is a hoot! thanks again im ready for a upgrade now! yep! dawn More

Under serviced The tech used 45 miles of my gas and it was not filled up, mirrors and seat were moved to the extent I could not sit in my car without hitting my knee The tech used 45 miles of my gas and it was not filled up, mirrors and seat were moved to the extent I could not sit in my car without hitting my knee, the mirror was looking on the ground. clock changed to a totally different time off by hours and minuets. My vehicle shifts way harder now after the service was perform on it the clutch was replaced. When I was told my car was ready I was about to leave town I told Steven I could not make it to the dealership due to last time I was told it would only be a 20 minuet process and it was 2 hours, just to simply exchange cars out. Steven had the tech drive my car to me said it would only be 30 minuets, keep in mind I’m 20 from y’all. I only had an hour window time frame before I left town. 2 1/2 hours later 4 phone calls and talking to a manager my car was delivered. I was set back an hour and a half on my trip. I’m completely disatisfied and disturbed with Ford service department. I’m almost ready to trade my car in and be upside down on my loan just to get out of yalls service and vehicle. I’m embarrased to say I have a Ford at this point. I do not recommend anyone here and I’m actually trying to get my company to switch to another dealership due to the poor service. More

Caused more harm than good I brought my vehicle here to get serviced. First time my door latches.. they fix the recalled door latches then my sync touch screen system stopped wo I brought my vehicle here to get serviced. First time my door latches.. they fix the recalled door latches then my sync touch screen system stopped working. One week later I take my car in to get the shuttering of the acceleration fixed. Once they fixed that now my fan to my ac unit went out. I feel like they are breaking my car more so that I have to come back. My car is a 2014 fiesta with 39,000 miles on it. No service lights have been illuminated. Perfect car until I brought it to this dealership. More