Clay Cooley Ford - Service Center

Everyone was helpful and friendly . Larry Hinton is a good salesman and the service department was honest with me when they told me it would take all day, and it did. I appreciated the . Larry Hinton is a good salesman and the service department was honest with me when they told me it would take all day, and it did. I appreciated the truth. Then a young guy named Rocky helped me move some stuff in my truck and did it without complaining. More

Bad Service Service was good until I left my car. Was not updated on the status of car. Started calling at 2 pm and after 2 more calls they finally told me my car Service was good until I left my car. Was not updated on the status of car. Started calling at 2 pm and after 2 more calls they finally told me my car would be ready at 5:30.I was there at 5:30 and the car was ready, but the invoice was wrong. They had over charged me and it took another 30 min. to get that resolved. I finally left around 6:30. More

Great customer service Jason is always the best. Very customer oriented and knowledgeable. He always take the time to explain the service done and what's due next. Jason is always the best. Very customer oriented and knowledgeable. He always take the time to explain the service done and what's due next. More

Had a few questions I purchased the car there, I took it in for a 10k service, I just drop in without an appointment so the wait time was acceptable, it took less than 2 I purchased the car there, I took it in for a 10k service, I just drop in without an appointment so the wait time was acceptable, it took less than 2 hours. I took the car home and popped the hood and the windshield washer fluid was not topped off and niether was the brake fluid. I called the service department and they were willing to refill the washer fluid but they do not top off the brake fluid as it is a closed system???? That is the third brand new Fusion that I have purchased with the selling dealer servicing all of them and I have never heard of the dealer not topping off ALL of the fluids.When they sold me the service contract it specifically stated with the fast lane service that all of the fluids would be topped off. It did not exclude the brake fluid. More

Recall Issues I dealt with Jason. He was nice and pleasant. I took my car in for a brake booster recall issue which they fixed for free. However, I also reported an I dealt with Jason. He was nice and pleasant. I took my car in for a brake booster recall issue which they fixed for free. However, I also reported another issue regarding the sync screen not working, and I was told the APIM (accessory protocol interface module) was out and needed to be replaced for a fee. After checking on support.ford.com, I discovered that the APIM is actually covered under Ford's extended warranty. I wonder why the dealer wanted me to pay for something that's under a recall and covered by Ford. My car also did not get the complimentary wash. More

Not worth the wait 2 1/2 hours for an oil change is that quick? Asked if I had an appointment sure that would have helped, not. There were 3 other people waiting the sa 2 1/2 hours for an oil change is that quick? Asked if I had an appointment sure that would have helped, not. There were 3 other people waiting the same amount of time. More

Oil & oil filter change Had a very pleasant experience on my visit to have .my car serviced at Don Davis Auto Group. The price was competitive, and my service was completed Had a very pleasant experience on my visit to have .my car serviced at Don Davis Auto Group. The price was competitive, and my service was completed in a timely manner. My service advisor, Jason Kubica was great to deal with and had a great attitude! More

Quick and easy Jason did a great job taking my information and expediting the maintenance items for my truck, keep me posted on progress. Did required work and sugge Jason did a great job taking my information and expediting the maintenance items for my truck, keep me posted on progress. Did required work and suggested work for next visit. More

Horrible Couldn’t find any problem with my car after it sat up there for a week!!! And then charged me $100 dollars and still couldn’t find the problem!!! Ver Couldn’t find any problem with my car after it sat up there for a week!!! And then charged me $100 dollars and still couldn’t find the problem!!! Very irritating. I won’t be coming back. More

They do their job and keep their word. They are good people. And they will help you. They go out of their way to accommodate you. Good people. Great service. End of discussion. They are good people. And they will help you. They go out of their way to accommodate you. Good people. Great service. End of discussion. More