Clay Cooley Ford - Service Center

reservations mean nothing Don't bother calling ahead an setting up an appointment. I had a 9:00 am appointment for a simple oil change. I was told it could be "a while" befor Don't bother calling ahead an setting up an appointment. I had a 9:00 am appointment for a simple oil change. I was told it could be "a while" before they could complete the service. I replied that I needed my truck by 11:00 to make a noon meeting across town. At 10:50 my truck was still parked outside awaiting a simple oil change. So apparently the sign advertising a fast oil change doesn't really mean anything either. The way I look at it, it shouldn't matter how many people arrived at the dealership for service before me. If I had a previous reservation/appointment set for 9:00 am then whatever vehicle is completed at or around 9:00, mine should be next. Those that arrive unannounced in the morning should be taken in order AROUND previously made appointments. Doesn't seem that difficult to me. More

Be ready to wait 3 hours I came to do the oil change of my car at 8:00 in the morning. The employee told me that I waited an hour and a half and I said yes it was fine. I wait I came to do the oil change of my car at 8:00 in the morning. The employee told me that I waited an hour and a half and I said yes it was fine. I waited 3 hours and nobody gave me a reason about my car. I had to go to the front desk and ask if my car was ready because it was time to go pick my children up to school. finally they gave me my car When i get in my car they left the paper they put down in the pedalea and the plastic bag in the seat and poster with a number in the mirror nobody took the time to remove all those things I had to remove them And throw it away. Nobody apologized for making me wait 3 hours I was late to pick up my children to school. More

Excellent customer service,Daniel Reyes is a great Advisor t Great place to buy and service your vehicle,will definitely recommend.Graet facility very clean environment.I have been using both service and sales f Great place to buy and service your vehicle,will definitely recommend.Graet facility very clean environment.I have been using both service and sales for the past 12 years. More

Dealer Rater Knowing purchased used vehicle is under full warranty, offer to pick up and reimburse me for key issue should have been madeleines. Lack of customer s Knowing purchased used vehicle is under full warranty, offer to pick up and reimburse me for key issue should have been madeleines. Lack of customer service was not a good way to get me to purchase again. More

Excellent Service Team The overal care and communciation received from the the entire service team from the advisor through the cashier was excellent. This is in compariso The overal care and communciation received from the the entire service team from the advisor through the cashier was excellent. This is in comparison to 3 other Ford/Lincoln dealerships I have dealt with in the past. More

Customer focused Outstanding customer focus. Jason was very patient inlistening to the concerns I had with my vehicle and put together a great service plan to investi Outstanding customer focus. Jason was very patient inlistening to the concerns I had with my vehicle and put together a great service plan to investigate and resolve in a timely manner. He was open and honest about time required and communicated very well throughout the process. You can’t ask for better service! More

Poor communication Took the car in for routine maintenance plus a problem with the radio electronics. I wasn’t updated appropriately, nor did they want to give me a ren Took the car in for routine maintenance plus a problem with the radio electronics. I wasn’t updated appropriately, nor did they want to give me a rental car for over a week. They finally did begrudgingly. It’s not somewhere I wish to do business with again. I can always go to Grand Prairie Ford even though it’s a longer distance to drive I’ve always been treated well by them and their staff keeps me up to date on a daily basis as to what is happening to my vehicle. It’s sad because I’ve purchased 4 cars/trucks from Don Davis, but they blew it. And then the cashier wanted to charge me for the covered visit More

Lincoln MKZ Service Jason K provides the best advise to MKZ owners and always has service with a smile. His knowledge of what should be done and when has been key to my g Jason K provides the best advise to MKZ owners and always has service with a smile. His knowledge of what should be done and when has been key to my getting the best service possible for my vehicle. This is a big investment for me and I want the service to help me maintain it. Experts like Jason is the reason I will keep coming here for my service. Thank you for having Jason on your staff More

Great. Best people in the service department I have dealt with. Should have been going there all the other times. I think they truly cared about my problems Best people in the service department I have dealt with. Should have been going there all the other times. I think they truly cared about my problems with other dealerships. More

Oil Change with appointment. I had an appointment to change my oil at 9:30. Oil change should be rather easy and fairly quick especially with an app. My change took over 1 1/2 hrs I had an appointment to change my oil at 9:30. Oil change should be rather easy and fairly quick especially with an app. My change took over 1 1/2 hrs. This is un acceptable. I can go to a quick change lube place and be out in 15to 20 minutes. People with an appt should go in front of walk ins. Service writer was unacceptable. More