Clay Cooley Ford - Service Center

Service department was very unorganized and the associates (cashiers) were very rude when returning my vehicle. The entire service department needs an overhaul and restructuring. The cashiers' name associates (cashiers) were very rude when returning my vehicle. The entire service department needs an overhaul and restructuring. The cashiers' names are not on the bottom so I could not give them a rating but they were the worst. The sales team and general manager prior to Clay Cooley were great!! Thanks, Monica Fox More

Took my car in for breaks and they said they turned the rotors but the car came back worse than when I took it in. They then told me it was the back when I had them done already. I can’t trust these dealer rotors but the car came back worse than when I took it in. They then told me it was the back when I had them done already. I can’t trust these dealerships when they say they did the work but my car comes back worse. They did not have a problem taking my money though More

The dearlership is nice and clean. Prompt and efficient service . Staff warm and receptive. Good customer service. Prompt and efficient service . Staff warm and receptive. Good customer service. More

The communication with the entire staff was amazing, always on target always on point. It was no hassle. Probably one of the easiest transactions I have ever made in a process of a vehicle. I highly rec always on target always on point. It was no hassle. Probably one of the easiest transactions I have ever made in a process of a vehicle. I highly recommend for any service or new car purchase you buy from here. The general manager was very communicative, the finance team was nothing short then amazing they also took a time to introduced me to their service directors and tax. Should I have any issues in the future and they were eager to help and any kind of way possible. just amazing group of people ! More

Team was very friendly and welcoming. kept me informed throughout the process. ill be planning to bring my vehicle back for future maintenance kept me informed throughout the process. ill be planning to bring my vehicle back for future maintenance More

Thank you for picking up my SUV, doing the oil change and bringing it back. Helped me out! bringing it back. Helped me out! More

At purchase of gold certified vehicle: the service dept. failed to correct an issue with the alignment. They then refused to offer a loaner and never returned phone calls. failed to correct an issue with the alignment. They then refused to offer a loaner and never returned phone calls. More

Dealership is good just think it took too long to return vehicle just an opinion vehicle just an opinion More

Don Davis had my car for two weeks for a two hour warranty repair and did not repair my vehicle. It is unreasonable to have someone's car for two weeks on a two hour repair and not repair the vehicle warranty repair and did not repair my vehicle. It is unreasonable to have someone's car for two weeks on a two hour repair and not repair the vehicle. My service writer did not return phone calls in a timely manor nor did she offer any solutions. I understand things happen but the people that represent your dealership should be empowered to create solutions that work for the dealership and customer. I offered to come get my car and they could call me when they were ready to make the repair and I was told that was not possible. When I called about the status of my vehicle after leaving it for two weeks I was told the technician was going on vacation so they were not sure when it would get fixed. Having a vehicle warranty only means something if you stand behind it otherwise its just a gimmick. I will be contacting Ford about my experience at this dealership. Mrs. Burns told me when I picked up my car she would contact me with a time to bring my car back, its been 5 business days and I still have not heard anything from anyone at Don Davis. More

Horrible service. Mark in services doesn’t follow through with his word. Makes promises he can’t keep. We’re all just a number to him. Mark in services doesn’t follow through with his word. Makes promises he can’t keep. We’re all just a number to him. More