Clay Cooley Ford - Service Center

I arrived for my scheduled appointment and they told me to come back the next week. I did and they took care of my recall. The service person called me and asked me to give them a start rating or else he w to come back the next week. I did and they took care of my recall. The service person called me and asked me to give them a start rating or else he would get in trouble and offered me a free tank of gas in exchange for this. Late I got a cash from the service manager. As an apology they came and picked up my car to do a free detailing an fill up of gas of my car and brought me a loaner. 3 days later they returned my car and it had gas, but wasn't detailed, want even vacuumed. I can't the service manager about this multiple times and he never replied. Unprofessional and inept. More

Thank you for doing very good work. I am very appreciative of that the work was done the same day. I am very appreciative of that the work was done the same day. More

The GM has no regards to customers at all. Has yet to respond to any of emails or messages left! I took my car to get serviced and I was stolen from. Before taking legal actions I hope this re Has yet to respond to any of emails or messages left! I took my car to get serviced and I was stolen from. Before taking legal actions I hope this reaches him. More

Dawn in the service department at Clay Cooley is very patient, understanding, caring, and nice to talk with. I've been in there twice in the same month with 2 unrelated issues on my 2024 Ford Escape ST-L patient, understanding, caring, and nice to talk with. I've been in there twice in the same month with 2 unrelated issues on my 2024 Ford Escape ST-Line with under 11k miles, and although I'm not happy with the quality from Ford, Dawn has been very professional and listened to my concerns. I would recommend seeing her for your service needs. More

Fast friendly service Service rep gave me his cell phone # Vehicle clean no problems Good job phone # Vehicle clean no problems Good job More

I came in for an oil change and they charge me for a 6cylinder oil change when my truck is a v4 and had the nerve to say why didn’t I say anything.. it’s not my job to say.. Also, I’m not even sure t 6cylinder oil change when my truck is a v4 and had the nerve to say why didn’t I say anything.. it’s not my job to say.. Also, I’m not even sure they even changed the oil, the oil gauge wasn’t reset. Probably the worst place I’ve ever been! More

Gimmicky , Shady , Do not try to finance with them. All 4 tired different, no run flat , no jack All 4 tired different, no run flat , no jack More

Thanks for the service. it was fast, easy and efficient. We will be coming back it was fast, easy and efficient. We will be coming back More

Dealership it's self is great, the service part is even better. Got my car in a timely manner better. Got my car in a timely manner More

Spoke to Nacho, when I dropped it off, told him some of the issues going into it. Yet, never called about anything. I went days without hearing from him. And when I picked up the truck, I asked him several the issues going into it. Yet, never called about anything. I went days without hearing from him. And when I picked up the truck, I asked him several times if they confirmed the issue was resolved. He kept on saying yes.I had the truck for 24 hours before having more issues then when I brought it in. He claimed it was just a result of the age of the car. When I called asking if anyone drove it to confirm that it wasn't a fluke thing. They said that they only went off the report from the first time. No one drove it because of the noise, which I told them at the beginning it was there since I bought the car. No one drove it, in the first visit either. Just going off a computer readout, which I did before I brought it in. After talking about the issue, they told me if they just repaired what I asked then whats the point of them. Extremely rude and I will never use them again. Cost me $1600 to be lied too, and it created a situation where I now have to trade my truck in because of what they did. More