Clay Cooley Ford - Service Center

I scheduled my appointment and arrived on time. Sam was there and ready to assist me. He listened to what I needed done and I was out there with good time. there and ready to assist me. He listened to what I needed done and I was out there with good time. More

I had a new tire put on my F-150 and the tire person didn’t tighten my spare tire rack under the truck up. It was making a lot of noise, I took to another tire place and they took care of it. didn’t tighten my spare tire rack under the truck up. It was making a lot of noise, I took to another tire place and they took care of it. More

Great & excellent service ,your customer service & technicians are excellent,they do a great job,I’m highly impressed. technicians are excellent,they do a great job,I’m highly impressed. More

Service was fast and easy . Seeing I don't drive a lot lately it was nice to get in and out . The people were friendly and courteous. lately it was nice to get in and out . The people were friendly and courteous. More

Excellent customer service and overall experience! Very professional and solid representatives for Ford! Jamie was exceptional and very helpful and provided superior customer service! professional and solid representatives for Ford! Jamie was exceptional and very helpful and provided superior customer service! More

The service department was prompt with their response and getting my Explorer in for the needed service. It did take 2 1/2 days for the service which was not expected for recall work. getting my Explorer in for the needed service. It did take 2 1/2 days for the service which was not expected for recall work. More

Every time I go to Don Davis I have a great experience the service is really fast and everything is taken care of too many the service advisors Sam I was took care of me when I needed it. the service is really fast and everything is taken care of too many the service advisors Sam I was took care of me when I needed it. More

Every time I go to Don Davis I have a great experience the service is really fast and everything is taken care of to my needs. The service advisors Sam always takes good care of me when I needed it. the service is really fast and everything is taken care of to my needs. The service advisors Sam always takes good care of me when I needed it. More

- First, I was told I could do an after hour drop off for them to do work on my F150 Monday morning. Went to drop my truck off at 6pm Sunday night & the parking lot was blocked off by locked gates. - Paid t them to do work on my F150 Monday morning. Went to drop my truck off at 6pm Sunday night & the parking lot was blocked off by locked gates. - Paid to have two ignition coils replaced, the boots swapped, 6 spark plugs replaced, & a tune up in January 2021. Blew another ignition coil & spark plug a few months later. Was charged for another ignition coil, spark plug, & labor. Was deemed a very unlucky/unlikely thing to have happen. Asked about replacing the other 3 ignition coils while they were already making a switch on the 3rd one. Was told it was not a good idea and not necessary so we’ll see how that goes. I’m no expert so this part of the review is to add context more than anything else… - During this conversation I also let the service member know that I’d like a transmission fluid flush. He talks to the mechanic & calls me back & tells me they suggest doing a transmission fluid change & change the filter instead of a flush. I agree & tell him I’d like that done too. - After dropping vehicle off on Monday morning, I was told I would be able to get it back by Monday afternoon. Didn’t receive a call, so I called about 20 minutes before they closed when they told me the truck was ready for pickup.. Except it wasn’t, because they only did the ignition coil & spark plug & forgot all about the transmission fluid change. So the truck stays another night. - Next day I call at 12pm, they forward me to the service members voicemail. Same thing at 1pm, 2pm, 3pm… at 4pm I tell them I need to talk with someone because I need to arrange picking up the truck. I need my vehicle for work purposes. I finally get put through to someone else who tells me it’s ready for pickup. - communication = below average - timetable = below average based on what I was told they could accommodate. Did not expect my truck to be there 2 nights. - I’m satisfied with the work that was done, but will be frustrated if another ignition coil & spark plug ends up being another issue in the near future because I was advised that it’ll be fine even though it wasn’t just fine for ignition coil #4 even after the boot swap & tune up in January. - Friendly checkout ladies More

I was told by Sam last week to bring my truck back this week so I wouldn’t have to wait and leave it for several days. I asked him what the turnaround was and he told me it would be the same day to get my week so I wouldn’t have to wait and leave it for several days. I asked him what the turnaround was and he told me it would be the same day to get my issue resolved while my truck was still under warranty. So when I went back another young man helped me and he told me that Sam was wrong and it would be two or three days and I told him I could not be without my truck that long in my truck would soon be out of warranty. So I left and I’m going to have to live with the issue I’m having with my truck lighting since my next day off it will probably be over 36,000 miles on the truck. I am very dissatisfied with this dealership and drove 20 minutes whenever I live right by Autonation. And I went there because I bought a truck from there before and was very impressed with the way they handle things. I guess management has changed as has their service department. More