Clay Cooley Ford - Service Center

Excellent!! I was serviced in a prompt and courteous manner; the service was great and thorough; I got the feeling that the service technician knew what he was doing to solve the difficult problem on my manner; the service was great and thorough; I got the feeling that the service technician knew what he was doing to solve the difficult problem on my vehicle; and the charge for my service was very reasonable. More

My Service Man was Mark. He was very concerned about my car issues. Very Professional. Mark called kept me informed about my vehicle. I advised Mark I didn’t have a ride back home. Wow! He jumped on that a car issues. Very Professional. Mark called kept me informed about my vehicle. I advised Mark I didn’t have a ride back home. Wow! He jumped on that and got me a ride back home. I’m talking about Service with a Smile. I originally purchased my vehicle from that location.Thanks Mark for All You Do. I appreciate YOU!! More

I was serviced in a prompt and courteous manner; the service was great and thorough; I got the feeling that the service technician knew what he was doing to solve the difficult problem on my vehicle; a service was great and thorough; I got the feeling that the service technician knew what he was doing to solve the difficult problem on my vehicle; and the charge for my service was very reasonable. More

My service event at Don Davis Ford wasn't good at all. It stretched from Monday 15 November 2021 afternoon 4:30-5:00 ish, when I dropped off our F250 to Saturday 20 November 2021 afternoon 3:30p when I g It stretched from Monday 15 November 2021 afternoon 4:30-5:00 ish, when I dropped off our F250 to Saturday 20 November 2021 afternoon 3:30p when I got the "final" call to pick it up. Brought in because of message displayed "Check Coolant 'additive'??" (sorry don't remember the exact word). I did look up the message online then and found out that it involved a special FORD coolant additive to the engine cooling system. BASICLY NEEDED TESTING TO CONFIRM IF THERE WAS ENOUGH TO BE VIABLE OR NOT. Additionally, we just had an engine trouble light display. A local auto parts store told me what the code was and what the problem might be connected to. (Appearantly there was some kind of issue/s with the DEF tank/system.) Lastly, we needed an oil change and tire rotation as it was time for the regular maintenance too. Recap; 1. Coolant issue, needed testing. 2 DEF tank related trouble light. 3 Maintenance (oil and rotation) STRANGE: Service advisor sent me a computer generated cell phone text about a $1,700 + repair for the DEF TANK and Heater replacement. Started calling, trying to reach him after I saw the message. BTW, had no idea this "text" would even be coming. When we spoke in person, said he would call me. So he finally called me back after my 3 attempts to call him. Said extended warranty covered the $1,700 Def tank & heater service. Next, was told coolant was aweful and needed flushed asap $129.00 (per service advisor) Wasn't able to get any information about the actual test results. Gave go ahead since I wasn't certain how old it was. Lastly, I suppose during tire rotation, found that front brake pads and "rotors" needed immediate REPLACEMENT. (over $600 repair). My wife, of 42yrs and I really appreciate and expect thorough inspection of "wear parts" when serviced. I.e. brakes, tires, fluids, filters, etc... What's WAY UNCALLED FOR IS BEING LIED TO ABOUT THE TRUE SERVICE NEEDS!!! OUR FRONT ROTORS DIDN'T NEED REPLACEMENT AT THIS TIME. ONLY BRAKE PADS were worn out. Can't stand thieves and liars. My TRUST LEVEL for the Don Davis Ford Service Department has evaporated. SHAME ON THIS OUTFIT FOR TRYING TO PAD MY SERVICE TICKET!!!!!!!! More

Mgr. Thomas Service provided outstanding service and feedback Took time to expand current issue with my vehicle feedback Took time to expand current issue with my vehicle More

Very friendly staff and great service but took over 2 hours for an oil change. hours for an oil change. More

I was concerned when I went by to check on my truck status and found the truck was in the parking area and was left unlocked on two separate occasions. There is no reason for leaving the truck unlocked status and found the truck was in the parking area and was left unlocked on two separate occasions. There is no reason for leaving the truck unlocked. More

Explained my situation with Mark Prestwood, had my vehicle towed, my concern was taken care of, satisfied with my service. vehicle towed, my concern was taken care of, satisfied with my service. More

Communication is a problem, scheduling appointments are Communication is a problem, scheduling appointments are too. Arrangements can be made, but service department is not ready. Communication is a problem, scheduling appointments are too. Arrangements can be made, but service department is not ready. More

Efficient service at dealership during visit. Had oil change. Waited for completion at dealership that day change. Waited for completion at dealership that day More