Clay Cooley Ford - Service Center

The Person helping me did a very good job on explaining what i needed to do and did a amazing job but doing everything quickly and was just a down right amazing person from that day he deserves a raise bec what i needed to do and did a amazing job but doing everything quickly and was just a down right amazing person from that day he deserves a raise because now i will always be going to the dealership More

Too many times i bring one of or trucks in for service you mess something up. The last was the hood on my 2014 Raptor. Some how you put a 4" wide scuff mark down the hood. you mess something up. The last was the hood on my 2014 Raptor. Some how you put a 4" wide scuff mark down the hood. More

It takes to long to get a oil change it was about 2 hours that’s way to long if you make it 1 hour or less that’s way to long if you make it 1 hour or less More

Very difficult to contact someone in service. Got passed around from one answering service to another. Was told they had cameras in stock and to drop it off at 11am. I did so and by 3:00 no call or upda around from one answering service to another. Was told they had cameras in stock and to drop it off at 11am. I did so and by 3:00 no call or update. I called and after getting passed around again I was able to finally contact someone in service and they hadn’t even pulled my truck in the bay. I live in Arlington but will be driving to Grapevine Ford or David McDavid for service and work going forward. Very poor experience. More

Reliable service and timely updates from service advisor, Krystal Reyes. The invoice correctly states the problem found and the parts and service needed for repair. Service for my vehicle has always been d Krystal Reyes. The invoice correctly states the problem found and the parts and service needed for repair. Service for my vehicle has always been done correctly the first time. More

Don Davis is a first class dealership! I was there for an oil and oil filter change. I am very pleased with the service I received. oil and oil filter change. I am very pleased with the service I received. More

Even though it took an hr and a half to get an oil change when there were only 2 other customers there. Even though they did a RUSH job and completed it in less than 10 minutes after I complained. The servi when there were only 2 other customers there. Even though they did a RUSH job and completed it in less than 10 minutes after I complained. The service guy I dealt with was nice and apologetic. More

Dealership is great service technician are terrible I have used don Davis for years I will never be back I feel like I was taken advantage of. The cashier was wonderful have used don Davis for years I will never be back I feel like I was taken advantage of. The cashier was wonderful More

Krystal Reyes was polite, informative, friendly, and concerned that I get the best service. She kept me up on the progress of my vehicle. It was very easy to get an appointment that fit my schedule. concerned that I get the best service. She kept me up on the progress of my vehicle. It was very easy to get an appointment that fit my schedule. Thanks Krystal. More

Worst customer service. No value for time. Also very poor communication when someone need help. I am planning to get rid of Ford car which I bought from Don Davis so that I don’t have to comeback again. communication when someone need help. I am planning to get rid of Ford car which I bought from Don Davis so that I don’t have to comeback again. More