2,093 Reviews of Clay Cooley Ford - Service Center
Sam was great (5 stars). Had me in/out in no time!My Sam was great (5 stars). Had me in/out in no time! My issue is the mask requirement isn't being inforced in the waiting room. One gentleman, talkin Sam was great (5 stars). Had me in/out in no time! My issue is the mask requirement isn't being inforced in the waiting room. One gentleman, talking to a salesman, had his mask around his neck. My other concern is your awesome saleswoman (5 stars) for service checkout has no protection from customers. Every place I go has a shield of some sort for team member protection. She needs something too! More
Really good service Really professional people really courteous was really happy to work with him glad to do business with With Don Davis Ford and I will be coming back to have all my maintenance some wo courteous was really happy to work with him glad to do business with With Don Davis Ford and I will be coming back to have all my maintenance some work done on my truck in the future More
Krystal was great to work with! She was super responsive and very easy to work with. They took great care of me while my car was being serviced both for an oil change and also for a recall repair. She expl and very easy to work with. They took great care of me while my car was being serviced both for an oil change and also for a recall repair. She explained the issues they found with my car in detail and what the next steps would be to get it resolved. The admin clerk is also very nice! More
Buying a new vehicle is great.When it comes to service it is not good.I got a recall on my vehicle for back up camera.The service gave me appt .I had to make arrangements for the appt.I showed up at 7:00 am. is not good.I got a recall on my vehicle for back up camera.The service gave me appt .I had to make arrangements for the appt.I showed up at 7:00 am.Had the oil changed first and then they tell me that they dont have the camera in stock.Not good business. More
Krystal always gives the best service! Everything went smoothly from check in all the way to the cashier. Oil change was done in a timely manner. smoothly from check in all the way to the cashier. Oil change was done in a timely manner. More
Scheduling was good. Service was good. Car was done in a timely manner. I would suggest that the dealership talk with their employees that walked through the waiting area. All had masks; however, some h a timely manner. I would suggest that the dealership talk with their employees that walked through the waiting area. All had masks; however, some had them below their nose and some below mouth. Help us all feel safer - please wear your masks over nose and mouth when walking through the area where customers are sitting. Thanks. More
Sam was really good with setting us up for an appointment to bring my car in for service. My Mustang was in and out within 3 business days. The staff was very professional and was able to easily answer any q to bring my car in for service. My Mustang was in and out within 3 business days. The staff was very professional and was able to easily answer any questions we had. Will definitely be returning for oils changes and other regular maintenance. More
Upon arrival service writer said would have to check on service i requested. Said that is why i made appointment. Was told someone would get back with me-never happened. Leaving a voice mail for service service i requested. Said that is why i made appointment. Was told someone would get back with me-never happened. Leaving a voice mail for service department is useless-never get a call back. More
I have nothing good to say, so I will not say anything. Sam didn't discuss the anything about breaks or tire ware. Didn't discuss what to expect on my next service visit. Did not offer a car wash, nor did Sam didn't discuss the anything about breaks or tire ware. Didn't discuss what to expect on my next service visit. Did not offer a car wash, nor did I receive one. More