Clay Cooley Hyundai of Dallas

Best service by far Thank you Taylor I will return next year some time thank you again year some time thank you again More

They failed to rotate the tires which was on the service order. I discovered it on my way home. Now I have to go back and get the tires rotated. order. I discovered it on my way home. Now I have to go back and get the tires rotated. More

I would like to thank the staff for helping me with my new vehicle. I had some issues after my purchase, but Romero and Mr J. got my car back in to fix the issues. They were very assuring and provided gre new vehicle. I had some issues after my purchase, but Romero and Mr J. got my car back in to fix the issues. They were very assuring and provided great customer service. thank you so much More

Been dealing with them for 5 weeks. 4 of them waiting for them to fix vehicle i bought and Never took possession of. Twice they said it had to be taken to the ford dealership cause they 4 of them waiting for them to fix vehicle i bought and Never took possession of. Twice they said it had to be taken to the ford dealership cause they didnt know how to trouble-shoot and fix s ford. Into the 5th week they said something else was wrong with the 2013 F-150 and it would take 2 or 3 days for Ford to get part in then a few days for the Ford dealership to get to it. Thats when i said no more cancel my contract and please return my down payment. Management said, after trying to convince me it would only be a few days and the truck will be as good as a new truck, that i didnt need to sign anything even though truck funded, $8,800.00 cashed and first payment made. They did assure me the corporate office will process asap. It would take just 3 or 4 days to process at corporate then sent to Clay cooley hyundai of dallas. I chose to have the check delivered by courier to clay cooley hyundai of dallas which they said was an option. This started Friday afternoon the 25 of july. It is now Wednesday the 30th of july. After speaking to two different sales managers from two different local clay cooley dealerships i was told it is a family business and there is NOT a Corporate office and all i had to do was sign a contract cancellation form while they print out the check the same day at the clay cooley hyundai of dallas. This is not just one person but from the sales team to service department to sales managerS even finance. Everybody says its someone elses job. I left several messages Never received a call back or they left me on hold for 15 to 17 minutes before giving up on the clay cooley hyundai of dallas and hanging up. If i were buying what do you think the clay cooley hyundai of dallas would have done? Courtney Harris, my salesman was put in a difficult position having to take my calls and returning some calls while trying to sell on the sales floor with No support from his clay cooley hyundai of dallas sales managers. Here is a copy of other reviews. Wow! What a pattern Negative Reviews Highlight: Deceptive Sales Practices: Some reviewers accuse the dealership of trying to sell vehicles with hidden issues, overcharging for vehicles, and undervaluing trade-ins. High-Pressure Sales Tactics: Several reviewers mention aggressive sales tactics and pressure to purchase additional products or financing. Poor Quality of Vehicles/Repairs: Some reviews mention problems with the condition of vehicles sold or the quality of repairs. Unsatisfactory Customer Service: Some reviewers were unhappy with the dealership's response to their complaints or requests. Overall: Clay Cooley Hyundai has a mixed reputation. While some customers have had positive experiences, others have reported serious issues with the dealership's sales and service practices. It's important to carefully research and consider all available reviews before making a decision about purchasing or servicing a vehicle at this dealership, according to customer reviews. More

Worst dealership I’ve ever been to. I went in to meet Miss Sanchez who I’ve been texting for the past week about trading in my 2019 Cadillac XT4. When I got there I was bombarded by se I went in to meet Miss Sanchez who I’ve been texting for the past week about trading in my 2019 Cadillac XT4. When I got there I was bombarded by several sales people. When I told them I was there to meet Miss Sanchez. They said they had no idea who she was. No to mention they completely ignored my friend who was with me walked in front of him and treated him like he wasn’t even there. Once inside two cells people were fighting over who was going to help me even though I was there to speak with Miss Sanchez? They refused to accept that she was the one I was going to be working with by the time I got to a desk another sales person reached out his hand to shake my hand at the same time he pulled my arm and said you need to go over there. Miss Sanchez is over there as if he was angry with a female sales person I was currently talking to. I need to mention I’m an amputee so when he jerked my arm to pull me towards Miss Sanchez I almost fell. He neither apologise or even acknowledge that he almost knocked me to the ground. I felt very uncomfortable. Very unsafe. while we were walking out they chased us down. Why are you leaving? Why are you leaving? What did we do? What did we do? Wouldn’t take no for an answer. I get to my car. Look up and a female sales agent was standing in my window. It was Miss Sanchez. I informed her there was nothing that she had done wrong but it was her colleagues and I would not be buying a car from this establishment now or ever and drove away 10 minutes later they called my phone several times in a row and never left a voicemail if I were you I would stay far far away from this establishment. If I could give them a zero I would. More

Classic bait and switch! I was online and found two cars both 2024. They said they had them in stock, these were new. The salesgal tried to pawn a diffenrent car to me saying I was online and found two cars both 2024. They said they had them in stock, these were new. The salesgal tried to pawn a diffenrent car to me saying they are all the same. So, a different salesman said they can find me a car and I said “unless you are selling it to me at the price I was quoted, no thanks. They said the cars were not there, the ones that I went to look at. They wanted to sell me a car that listed for 10,000.00 more than what I looked at. These folks are committing fraud and I will be pursuing litigation. More

While I was in the dealership for service, it was when sales person Terry McGriff approached me about a new car. The service ppl have always been the best Samuel and a few others. This Sales person Terry sales person Terry McGriff approached me about a new car. The service ppl have always been the best Samuel and a few others. This Sales person Terry McGriff played me like a fiddle. I realized just how much after the fact. This person was a xxxxxxx, unloading a car on me I could not afford and one we had not even discussed the cost or the amenties on it. Only to get home and realize it didn't even have automatic trunk release which I needed as I am mobility impaired and I need this feature to store my walker. Now this was days later as Terry McGriff drove it to my home. This person played on my weakness and lack of knowledge. He knew how to keep the pressure up disguised as being helpful. Telling me all the great service package was and just let my current one go back since it had high mileage etc., I had been there all day I was worn out physically. Then after the dust clears, I'm home I realize I had been bamboozled. This happened in October 2024. I took me this long to write because I couldn't believe I had allowed myself to be taken advantage of like that. This is the short version of the story. Some are probably thinking well it's my fault, yes to a degree. No one should take advantage of another person because they can. I guess that's the kind of world we live in. I would not advise anyone to go to a dealership alone, Some of these guys are ruthless. More

I have bought a car very recently from this dealership and the issues started to appear with the tires and they dont care to give a response rather asking me to keep wait from the past two days. I dont su and the issues started to appear with the tires and they dont care to give a response rather asking me to keep wait from the past two days. I dont suggest anyone to buy hyundai vehicle in the very first place if you care about your peace but if at all you decided to buy one then definitely claycooley is not the choice of dealership that you can go for. More

Terrible, I ask 5 times for ALL paperwork regarding the purchase of a 2025 Hyundai Santa Fe, I have gotten NOTHING !!! purchase of a 2025 Hyundai Santa Fe, I have gotten NOTHING !!! More

Best customer service that I had in a very long time. Would be happy to come back to get my car serviced again. Would be happy to come back to get my car serviced again. More