Clay Cooley Hyundai of Dallas

Since visiting the dealership I have had nothing but positive experiences. I was also very happy with my first car service last week positive experiences. I was also very happy with my first car service last week More

They took very good care of my car! The staff was very helpful and nice! The staff was very helpful and nice! More

I had a very nice experience, everything was explained clearly and the person helping me did great clearly and the person helping me did great More

I purchased what was represented as a new 2025 Hyundai Palisade from Clay Cooley Hyundai Dallas. Only afterwards did I discover the car had 786 miles on it and clear signs of prior use — spider webs under Palisade from Clay Cooley Hyundai Dallas. Only afterwards did I discover the car had 786 miles on it and clear signs of prior use — spider webs under the hood, dusty engine bay, dirty glass, marked storage areas, and even a scratched key fob. When I did my own research and contacted Hyundai Customer Care and the Clay Cooley Hyundai Service Department, I was told the car had previously been registered under the name “Donna.” This means I may not have even been the first owner. At best, the vehicle was a heavily used loaner/demo; at worst, it was resold after prior registration — yet it was sold to me as brand new. I attempted at reaching out to the dealership and even emailed the staff including the managers but no one replied. ⚠️Additional concerns: - I was charged above MSRP, even though Hyundai’s published MSRP was lower. -I was pressured into buying the Clay Cooley Family Guarantee, presented as mandatory. - I was also sold an expensive extended warranty (~$2,500) despite the questionable status of the vehicle. Despite all this, management continued to claim I was the first owner and that having several hundred miles on the car is normal, contradicting what Hyundai Customer Care and the service department themselves confirmed later on. The whole experience felt deceptive — from lack of disclosure about the car’s true history, to forced add-ons, to the poor delivery condition. ⚠️ Buyers beware: what you are told in the showroom may not match the actual history or condition of the car you’re purchasing. 📸 I am attaching photos and videos of the car’s condition at delivery (spider webs, dusty hood, dirty glass, scratched key fob, etc.) to support everything mentioned above. Find my video on YT for my visit I made to them on the 2nd day after the purchase. https://youtu.be/Bx69_ntwrFM More

The issue that I took the car for was never fixed. They left the wire sticking out of my driver side underneath the steering wheel. Seems like the technician don’t know what they’re doing. They left the wire sticking out of my driver side underneath the steering wheel. Seems like the technician don’t know what they’re doing. More

Great job sellinge me my new telsa I love it it the best you all shop with clay Cooley they will do u right you all shop with clay Cooley they will do u right More

Great staff thank u so much! !! Cedrick did great!!! The process was easy and quick !! Cedrick did great!!! The process was easy and quick More

I love this car dealership, 10/10 I would rate them! A special THANK YOU TO JOHN! For making it possible for me and my family to get a very dependable vehicle <3 A special THANK YOU TO JOHN! For making it possible for me and my family to get a very dependable vehicle <3 More

Excellent Service every time I have had my auto service since 2014 and this is the reason why I continue to support this dealership since 2014 and this is the reason why I continue to support this dealership More

Robert Garcia in the service department was great! Arrived early for my oil change and he said not a problem. He also found a recall and said in total it would be 2hrs. It only took 1hr and they also Arrived early for my oil change and he said not a problem. He also found a recall and said in total it would be 2hrs. It only took 1hr and they also washed and vacuumed my car! I was extremely happy. More