Clay Cooley Hyundai of Dallas

The staff is helpful and understanding. They’ve helped resolve 2 problems with our car. They’ve helped resolve 2 problems with our car. More

Cool & friendly salesman and workers here. Everyone had great energy. :) Lancie was very nice and accommodating. Awesome location! Everyone had great energy. :) Lancie was very nice and accommodating. Awesome location! More

Stanley is amazing. Great customer service, very personable , helpful and understanding. Overall good service received Great customer service, very personable , helpful and understanding. Overall good service received More

Their dealership has always been friendly and helpful and they are always accommodating. The service department is great. they are always accommodating. The service department is great. More

Quick, affordable service. Nice service people. AB was very helpful and understood my needs. He got me taken care of quickly. Nice service people. AB was very helpful and understood my needs. He got me taken care of quickly. More

I purchased a used vehicle from Clay Cooley Hyundai of Dallas on July 19, 2025, after being prequalified through Capital One Auto Navigator. The dealership was listed as a participating partner, but once Dallas on July 19, 2025, after being prequalified through Capital One Auto Navigator. The dealership was listed as a participating partner, but once I arrived, they falsely told me they were not, which was untrue and set the tone for what became a deceptive experience. I went in for vehicles under $22,000 that were advertised online, but was told they were “sold.” I later confirmed at least one was still on the lot. I was then pressured toward a new 2025 model I clearly said no to — and the dealership still ran an unauthorized credit inquiry on my mother for that vehicle, even though she was in Iowa and never contacted. (Bait & Switch, Non-Transparency of Financing) Their “voucher” and “credit-forgiveness” programs were also misleading. I was told by text that my husband and I would qualify for zero down and credit forgiveness as long as we made $1,800/month. We met that requirement, yet they demanded $5k first, then $2,500 down. To make matters worse, they said I’d be added as a co-borrower and could refinance in my name after a few payments. The final contract was instead written solely in my mother’s name, without her knowledge or consent, when applying online with the intent to be a co-signer only. My first payment was also due 30 days later, not the 90 days promised. It’s now been almost four months, and I still don’t have my registration or tags. The only solution offered was to “return the car for a refund of the down payment,” ignoring the deception that led to the sale in the first place. This dealership engaged in misleading advertising, unauthorized credit activity, and false financing claims. Consumers deserve transparency and honesty — not unconscionable conduct and deceptive pressure. 60-Day Notice to Claim Under Texas DTPA was sent and received by the business. The only response was what was mentioned above. More

The gentleman that helped me was very patient and did a wonderful job thank you for hiring great people wonderful job thank you for hiring great people More

The initial contact with Mr. Wade was very comfortable. He was Awesome to work with. Wade was very comfortable. He was Awesome to work with. More

Got me in and out in about an hour. Appreciate the attention to my time. Appreciate the attention to my time. More

For the most part I had a good buying experience. The only problem was the signing of the documents on a computer device/ipad. It’s difficult to read the documents. I also would have liked to have ha The only problem was the signing of the documents on a computer device/ipad. It’s difficult to read the documents. I also would have liked to have had the window sticker, which I never saw. More