Bob Stallings Hyundai - Service Center

Yes to who my concern I was very please with service everyone was helpful thanks everyone was helpful thanks More

Customers and employees regret being part of the chaotic mess created by new ownership and leadership. What I was told would be an hour visit to fix a broken trunk latch, turned into a 4 hour worse by the m mess created by new ownership and leadership. What I was told would be an hour visit to fix a broken trunk latch, turned into a 4 hour worse by the minute adventure. Upon arrival, the dealership looked to be out of business. Doors were locked, lights out and furniture removed. There were no signs explaining the situation, but eventually an employee told me where the temporary service tent was. It was chaos upon arrival as I saw customers directing traffic trying to get out of the poorly designed dead end service lanes. When I went inside the service area I realized the customers were outside because there were no chairs, coffee or marked bathrooms inside. A crew did start moving things in shortly after I arrived. After I finally got checked in, my car was out of the shop, washed and ready to go in about an hour and a half, so I thought. I was told that they fixed the recall issue but that the trunk still wouldn't open because there was another broken part not covered by recall. The entire point of my visit was to repair the trunk. I still can't understand why I wasn't offered the repair while it was still in the shop. They wouldn't even quote the work until I argued. I was finally given a price and was told ready in an hour. Over 2 hours later it was done. They diagnosed it wrong and had to replace a different part. Bright side... it was $10 cheaper. I walked around during the 4 hours I waited and saw numerous potential customers drive around and leave confused. A few asked me where to go. I gave them directions but suggested they leave instead. This was a horrific visit beginning to end. Experiences like these could be avoided if leadership chose to plan and organize their team. The techs, reps and advisors are probably trying, but without a plan and guidance, have no chance of success. Like one employee said to me "at least you get to go home" Find another dealership. More

The worst experience I have had at a dealership! !! NO communication whatsoever.. waited in waiting room for an hour and a half and no word from service writer! Finally I approached her and she said !! NO communication whatsoever.. waited in waiting room for an hour and a half and no word from service writer! Finally I approached her and she said they had a break job come in …. I would have been perfectly fine with that but as I stated NO communication !!! I asked could they just bring my car up so I could leave she said they working on it next thing I know here comes my car , Nothing done!!! all I came in for was to get key fob programmed they told my wife the day prior it would be approximately 20 min to take care of!! I will never set foot back in this dealership .. POORLY ran dealership.. Even walked thru showroom and outside to look at new cars and there again NO ONE even acknowledged we were even there… More

Poor and horrible service stay away from this dealership. Horrible experience. Took my Hyundai Sonata for them to fix my radio which was not working right in November 2017. Min stay away from this dealership. Horrible experience. Took my Hyundai Sonata for them to fix my radio which was not working right in November 2017. Mind you at that time my car and radio was under warranty. Was told they will have to reorder the radio and will call once it is in. Kept calling and was told it was not in yet. Finally was told in March 2018 that they had ordered the wrong radio and had to be sent back. They asked me to come in so they can get the right radio ordered. Went in on Thursday and was told the technicians were off work so should come the next day. Went back the very next day only to be told that the radio is no longer under warranty and will have to pay for it to be replaced. The customer service was poor all around and no one was willingly to step up and at we messed up and we gonna make this right. Will never buy a car or service from this place again More

New Car Purchase I came to the dealership to get an oil change and tires rotation and ended up buying a new car. Staff very friendly and helpful. Very satisfied with I came to the dealership to get an oil change and tires rotation and ended up buying a new car. Staff very friendly and helpful. Very satisfied with my purchase. 👌👌 More

Jazmin Rocks! I just want to take a moment to acknowledge Jazmin and her stellar customer service. I spent the better part of two hours being given the runaround b I just want to take a moment to acknowledge Jazmin and her stellar customer service. I spent the better part of two hours being given the runaround by Hyundai’s Blue Link customer service team. They told me I could only enroll online. After the online enrollment was unsuccessful, it gave a message that I had to go to the local dealer to enroll. After being on the phone with dealership for 15 minutes, I was told I had to go back the Blue Link’s customer service. I called them back and was told I had go back to the dealer to have the VIN cleared. I called the dealer back and was transferred to the same gentleman I’d just spoken to, who transferred me to Jazmin. By this time, I was extremely frustrated and discouraged in getting the service. Jazmin was able to turn my frustration completely around! Jazmin was able to get my service activated and had me on my way in less than 5 minutes. The Bob Stallings dealership has to know that they have an employee that delivered flawless customer service in Jazmin. She truly showed herself to be THE WORLD’S BEST IN CUSTOMER SERVICE!! Thank you, Jazmin! More