Bob Stallings Hyundai - Service Center

Exceptional Service With a Smile!! Honestly, this was one the best Service Departments I have ever encountered. Not only did I pay attention to the way I was treated but I notice how t Honestly, this was one the best Service Departments I have ever encountered. Not only did I pay attention to the way I was treated but I notice how the customers around me were treated. The staff treated me and the other customers like welcomed customer that they were eager to assist. Service Department Specialist John provided exceptional service. He was very informative and showed me proof that services I previous requested and thought were performed by another Hyundai Dealership were not taken care of at all. My visit today was only for an oil change: however, after see how dirty both of my filters were, I also opted to take care of the other services. John was also very courteous and services were taken care in a timely manner. More

OUTSTANDING EMPLOYEE JEFF GUNTER I WANTED TO TAKE IT UPON MYSELF TO LET YOU KNOW ABOUT A OUTSTANDIND EMPLOYEE BY THE NAME OF JEFF GUNTER. MY HUSBAND AND I HAD A BIG PROBLEM WITH OUR I WANTED TO TAKE IT UPON MYSELF TO LET YOU KNOW ABOUT A OUTSTANDIND EMPLOYEE BY THE NAME OF JEFF GUNTER. MY HUSBAND AND I HAD A BIG PROBLEM WITH OUR 2013 SONTA. WE WERE TOLD TO TALK TO JEFF GUNTER. AFTER WE EXPLAINED EVERYTHING TO HIM , HE TOOK INTO CONSIDERATION EVERYTHING WE SAID. HE THEN WENT TO SPEAK TO THE MECHANIC ABOUT OUR SITUATION. AFTER HEARING IT ALL, HE TOLD US THAT HE WAS WILLING TO HELP. WE ARE VERY HAPPY AND GRATEFUL FOR WHAT JEFF GUNTER DID FOR US. JEFF WENT ABOVE AND BEYOUND THE CALL OF DUTY, WE WANT TO LET MR. BOB STALLINGS TO KNOW WHAT TYPE OF PERSON HE HAS ON HIS TEAM! THANK YOU AGAIN JEFF GUNTER, WE WILL ALWAYS BE GRATEFUL! MR.& MRS. EDWIN SMITH ( LOYAL CUSTOMERS FOR LIFE) ! More

Excellence Today I visited Bob Stallings Hyundai for the first time. My appointment was scheduled over the phone with ease and professionalism. I can honestly Today I visited Bob Stallings Hyundai for the first time. My appointment was scheduled over the phone with ease and professionalism. I can honestly say that this is one of the cleanest, more professional dealerships I've visited in years. The staff is friendly, they have coffee, water and donuts ready first thing in the morning for their guests. I simply went to get my key FOB programmed and I walked away with everything I asked for, and a cleaned car as well. First class dealership!!! More

Dallas Police I took advantage of the free oil change for police officers on September 4,2015. I took in my Dodge, not a Hyundai and they still treated me like fam I took advantage of the free oil change for police officers on September 4,2015. I took in my Dodge, not a Hyundai and they still treated me like family. They special ordered me a filter and gave me a loaner vehicle while they did other work to my vehicle. They didn't charge me full price for the other work, they showed me love and charged me 1/2 off. I took them a cake in behalf of the Dallas Police Department as a token of our appreciation. More

Beautiful New Dealership Well let me tell you that when they say what ever it takes to make you happy, they mean it. I have bought a lot of cars in my past, but this was by f Well let me tell you that when they say what ever it takes to make you happy, they mean it. I have bought a lot of cars in my past, but this was by far the best experience. From now on we will only drive Hyundai's from Bob Stallings. When you feel welcome and everyone is friendly and seem to mean it and you know they are not just snowing you, you feel comfortable. Little did we know the new Azera was such a great automobile. When we changed insurance the agent told us the cost would be less due to all the safety features and we traded up 2 year newer. I have bought cars all over DFW and none made us feel more welcome than this team of people. If you go into the big dealerships, you get lost. They make you feel like family at Bob Stallings Hyundai. More

Amazing Dealership and Oustanding Service Bob Stalling's Hyundai still proving they are number 1 in providing Excellence in the customer service experience. I had a chance to visit the new fa Bob Stalling's Hyundai still proving they are number 1 in providing Excellence in the customer service experience. I had a chance to visit the new facility today and it is very impressive and the staff still continues to shine with friendly and professional service. More

OUTSTANDING SERVICE The service and care I received from the time I drove up and was greeted by name from Eleazer Elizondo was outstanding. I was given a ride home while The service and care I received from the time I drove up and was greeted by name from Eleazer Elizondo was outstanding. I was given a ride home while my car was being serviced and Danny the shuttle driver, was very nice, polite and very courteous. He made sure I was inside of my home before he left. When my car was finished Danny came back to get me and again, the service was just outstanding! Eleazer informed me of the services I received that day and also instructed me on the proper maintenance of my vehicle. I received an extra bonus when they washed my car! Eleazer is going to schedule me an appointment to get my steering wheel fixed but overall this service just kept peeking and elevating higher and higher, I definitely experienced what customer service used to be like. I could tell Bob Stallings places a great emphasis on excellence and customer service. Each employee I mentioned, had those same values. Great Job!!!!!!! . More

Defending Fraud I might have been one of these other people, posting good stuff on this dealership. Unfortunately, one of my few experiences with the people here has I might have been one of these other people, posting good stuff on this dealership. Unfortunately, one of my few experiences with the people here has turned sour very quickly. You see, I had previously purchased a vehicle with the dealership when it was known as "South Dallas Hyundai," under ownership of Nicholas Parks. It was a very bad experience. This guy absolutely cheated me! He sold me a "certified" vehicle that fell apart in a multitude of ways just after getting it off of the lot. I have tried to work with the guy to get the vehicle up to spec. He sent me a letter to “cease and desist.” I have since requested compensation for my time and other damages, but my request has been totally ignored, and now I am forced to sue. So I called the new management a few months ago and asked for my "file" - any documents pertaining to my vehicle. I was told that I would have to drive the hour or so to pick them up personally - there was no other way that these would be sent to me. Well, now it's been a few months, and I have to start moving. I called again last week to check again if there would be another way to verify my identity and process my request for those documents. I spoke once with General Manager Marcus, who had an attitude from the moment he picked up the phone. It has only been xxxx and headache since that moment. This new owner and management - to my great surprise - have chosen to align themselves with fraudster Nicholas Parks! Marcus promised to look into my request and call back. He never did. He has repeatedly ignored my calls and requests with the front desk for call back. I finally had to turn to corporate, Regional Consumer Affairs Manager Erik Saban. He was kind enough to call the dealership and request those documents on my behalf. I received a call this morning from some young lady at Bob Stallings Auto Group. She turned out to be a witch in the end. I cannot remember her name - I believe it was something like Lindsey Stuart. Unfortunately, when I tried to call back just to get her name for this review, she told started ranting about all kinds of legal and criminal repercussions if I EVER called her again. And this kind of comment has defined our communication. Ms. Stuart told me this morning that the dealership would not be providing any documents on my car. She said that they did not want to get involved in my dispute with previous owner Nicholas Parks. The truth is that they appear to be in cahoots with the fraudster, defending him even now. The second call that I made to Ms. Stuart - the same one in which she threatened all kinds of repercussions should I ever call her again - she also made other threats. I had already mentioned to Ms. Stuart that I would be writing reviews on their behavior in this incident. This time Ms. Stuart threatened that her lawyer would be calling me if I wrote any reviews. SHE IS TRYING TO SCARE ME INTO NOT INFORMING MY FELLOW PUBLIC OF THEIR FRAUDULENT BEHAVIOR! I told Ms. Stuart that she was missing one key element to defamation and libel claims - falsity! But everything that I am writing is TRUE! Anti-SLAAP laws were created for exactly this kind of behavior, wanton threats by big-money companies against little guys who try to warn fellow consumers! I cannot believe it. Nicholas Parks was a scammer. He cheated me badly. Never did I imagine that this new dealership would consist of the same kind of low-lifes. You readers can make your own decisions and shop where you want. I would avoid this one as if your life depended on it - because it does! These people are threatening me and trying to rob from me my Constitutional rights to free speech, all to protect their “good” names. Unfortunately, I would not be overly surprised if they follow through on their heinous threats. By the way, Erik Saban has stopped taking my calls. The regional office has been great throughout this process, but I can see the growing taint of this loathsome dealership in South Dallas. Like I said, I am not positive on the name, but I know that this lady called me from (469) 774-7330, if anyone wishes to investigate these allegations. More

I took my 2011 Tuscan in for service and drove away in a 2013 Sante Fe Sport and I have to say that everyone I came in contact with INCLUDING Mr. Stallings himself made my experience a pleasant and memorabl 2013 Sante Fe Sport and I have to say that everyone I came in contact with INCLUDING Mr. Stallings himself made my experience a pleasant and memorable surprise. I had spoken with Tasha earlier in the week about possibly changing cars but decided to not move forward with that. However, when she saw I was in for service she brought me over to meet and speak with Kirby. They had found my new car and wanted to introduce me to it NOT knowing I would drive away with it. Everyone was just pleasant and patient. I could go on and on about each one of them but suffice it to say... the changes at Bob Stallings has made me a FAN and I will be sure to spread the word! Thanks Everyone!! More