Clay Cooley Hyundai of Rockwall - Service Center

My experience with this dealership has been emotionally and financially exhausting, but I want to acknowledge Darold for ultimately helping me get my 2018 Hyundai Tucson back in working order. He listened, and financially exhausting, but I want to acknowledge Darold for ultimately helping me get my 2018 Hyundai Tucson back in working order. He listened, took initiative, and actually fixed the underlying issues that had been misdiagnosed multiple times. If it weren’t for him, I would’ve given up entirely. The problems began with a recurring driver-side window malfunction that I brought in multiple times. I was initially told it was the master switch, then advised to replace the smart junction box — a repair that cost me nearly $1,000. That wasn’t the issue. Later, I was told the window motor needed replacement. Then, after that was supposedly fixed, my turn signals and radio audio stopped working. I returned the vehicle yet again and was informed that the issue was a blown multifuse — something that should have been checked before I was charged for costly parts and diagnostics. My frustration isn’t just about the money — it’s about the miscommunication, lack of follow-through, and how long I was without a reliable car while trying to support my family and husband through medical appointments. What makes this even harder is that I initially gave this dealership a glowing review — before the real problems began. I now regret that early feedback, as it doesn’t reflect my full experience. That said, I deeply appreciate Darold, who was the only person that genuinely followed through. If I need assistance in the future, I’ll go straight to him. I hope this dealership takes this feedback seriously and reevaluates how they handle diagnostics and customer care. This could have been avoided with more thorough attention from the start. More

Great service. From purchasing my car, to the maintenance. I’m super thankful for clay cooley of Rockwall From purchasing my car, to the maintenance. I’m super thankful for clay cooley of Rockwall More

Always answer and fix my issues. Call back and follow up! Happy with my car! Call back and follow up! Happy with my car! More

Professional, cordial, expedient, and clean It's always a pleasure bringing my car for service at Clay Cooley pleasure bringing my car for service at Clay Cooley More

Customer service was exceptional. Everything was done in a timely manner, working around my schedule. I will definitely be back for maintance with my car. Excellent service. Everything was done in a timely manner, working around my schedule. I will definitely be back for maintance with my car. Excellent service. More

Cam was super nice and helpful! I'm new to Hyundai and this dealership, and I'll definitely be back I'm new to Hyundai and this dealership, and I'll definitely be back More

Always a great and surprisingly quick experience Always a great and surprisingly quick experience, Jenifer always greets with a smile and keeps me informed of what's happening great and surprisingly quick experience, Jenifer always greets with a smile and keeps me informed of what's happening More

Very communicative and nice. Reason for downgrading is the price of the repairs. 2700 is a bit pricey for what was done Reason for downgrading is the price of the repairs. 2700 is a bit pricey for what was done More

Attentive. Timely efficient phone arrival for appt at 8am cst . Advised of all recommended services Timely efficient phone arrival for appt at 8am cst . Advised of all recommended services More

Quick, friendly, communicative. Jenifer stayed in touch with me and also understood when I said no to certain vehicle repair suggestions Jenifer stayed in touch with me and also understood when I said no to certain vehicle repair suggestions More