Clay Cooley Volkswagen of Lewisville

Service was fine and because the service work was going to take more than a day,a loaner car was provided at no expense to me. Worked great. to take more than a day,a loaner car was provided at no expense to me. Worked great. More

I have been going to this service center for years. I bought a new cross sport last year and took it in for the 10k service and tire rotation. Found out the new owner, clay cooley, want to nickel and d I bought a new cross sport last year and took it in for the 10k service and tire rotation. Found out the new owner, clay cooley, want to nickel and dime customers. They charged $40 for a tire rotation which I thought was ridiculous considering it’s always been included. So much for taking care of long time loyal customers. More

Had a great buying experience. They made everything as smooth as they could. Appreciate it! They made everything as smooth as they could. Appreciate it! More

I got my VW Atlas serviced recently for 50K. Michael Ehrichs expiated the stuff in detail and i received detailed report post service. Thanks. Michael Ehrichs expiated the stuff in detail and i received detailed report post service. Thanks. More

Excellent service at VW! The staff was friendly, professional, and efficient. Everything was explained clearly, and my car was ready on time. Very satisfied with the experien The staff was friendly, professional, and efficient. Everything was explained clearly, and my car was ready on time. Very satisfied with the experience. More

I purchased one véhicule Volkwlagen Atlas and leased another one (Tiguan) and I can’t even get floor mats?? Since it was pre owned I don’t get floor mats for the Atlas… another one (Tiguan) and I can’t even get floor mats?? Since it was pre owned I don’t get floor mats for the Atlas… More

I had a lot of help with my transaction and everyone was super nice, accommodating and answered any and all questions i had. Only reason for the 4 stars are a few incidents. Before I test drove the vehicle super nice, accommodating and answered any and all questions i had. Only reason for the 4 stars are a few incidents. Before I test drove the vehicle the gentleman had to air up the tires, I assumed because it had been sitting on the lot and temp changes, made sense. However the light came back on the very next morning after getting the vehicle and there was a nail in the sidewall. A little frustrating since i hadn’t even had the car 24 hours, I feel it should be standard to check vehicles top to bottom before letting someone drive it off the lot. The nail was in pretty deep and rusty, which leaves me to believe it was in there before driving it off. They took care of it same day and I do appreciate that as well. Also the car has 17 days till it needs an oil change and it is out of windshield wiper fluid. Again something that I feel like should’ve been taken care of before letting someone take it. Just customer service. No one wants to worry about car stuff after just getting a new vehicle. I understand it is standard maintenance, just seems like the vehicle should be in best condition ready to drive off the lot, no warnings popping up. Overall the service i received during the sale and the service with the nail is why i am giving 4 stars. Kyle was amazing and John made the financing easy More

Ian provided excellent customer service through out the duration of my vehicle being in the shop. duration of my vehicle being in the shop. More

Jim was very helpful! He was professional and managed the conversations and process with willingness to help and patience. He was professional and managed the conversations and process with willingness to help and patience. More

Service team does an awesome job every service visit. Tim makes the process very easy and everyone is kind. I enjoy every visit and know that I'm in good hands when visiting this location. Tim makes the process very easy and everyone is kind. I enjoy every visit and know that I'm in good hands when visiting this location. More