Clement Chrysler Dodge Jeep Ram Columbia

Horrible experience. Took about 8 hrs to finally drive out with new vehicle. Plus they added $200 onto price we decided on and after hours of time already wasted scammed the 200 not including extra "charg out with new vehicle. Plus they added $200 onto price we decided on and after hours of time already wasted scammed the 200 not including extra "charges" onto invoice that was not explained. Pushed the used vehicles because they were having a sale on those ....even tried to have manager push the used vehicles on me. Will not be back. My parents just went to another dealership to buy their van because of my experience here.They were very pleased somewhere else. Not "straight shooters"! Scammers. More

We purchased a 2014 Avenger from Brad Reinhold. Brad was a dantastic salesman. He took the time listened ro our wants and needs and assisted us in finding the perfect car. He made purchasing a car more plea a dantastic salesman. He took the time listened ro our wants and needs and assisted us in finding the perfect car. He made purchasing a car more pleasent than I have ever had in the past. Not only did Brad take care of isat the point of sale he continue to do so with the service side. Our car had 2 factory defects that were present at the time of purchase. Brad made sure these were taken care of. In the passt once the sale was done the sales rep didn't want to be bothered by us. Brad never once acted like this. He continued to make sure we remained happy. If this is the way all Royal Gate sales reps are its no wonder why they do so well. I am and for now on a loyal Royal Gate Columbia Illinois customer. Thank you again Brad and the Royal Gate family for making my car buying an exciting experiance again. Thank you The Brewers More

Not to happy with how long it took, however I got a very good deal, so it was probably worth the time. Dealership fed me so much paperwork at once that I signed for a warranty that I didn't want. I was able good deal, so it was probably worth the time. Dealership fed me so much paperwork at once that I signed for a warranty that I didn't want. I was able to cancel it the next day. I am very satisfied with the financing. More

I went to look at a used Wrangler Sport, I was told it would be better to look at a 2013. I explained that I could not afford for my payments to increase as I live paycheck to paycheck nor could I afford would be better to look at a 2013. I explained that I could not afford for my payments to increase as I live paycheck to paycheck nor could I afford to pay the sales tax on a new vehicle. I was told I could work the sales tax into my loan. Nor would I have a payment for 45 days, PERFECT!!!! I found a 2013 Wrangler I liked, it was located at another Royal Gate Dodge dealership. I was then asked to write a check for $500 in ensure I would not let the deal slip away. I was informed it was just to secure the transaction and when I returned to sign the paperwork I would receive the check. Again, I explained that money was needed for bills. My salesman (who is no longer) called me the day I was to come in and told me the monthly payment increased by $40. I accepted the offer and told him it could not go up any higher. When I went to sign the paperwork I was told they needed the $500 to finish the deal. I told him no, forget the deal. Somehow, they ended up not needing the $500. When I went to sign the paperwork, my payment went up $100 and I had make a payment within 2 weeks via automatic withdraw. This transaction was already done before the finance guy, Tim, finished explaining this to me. I was stuck!!!!!!!!!!!!!! I asked Tim about my paperwork to get the vehicle licensed in my name. He said I would receive all the paperwork within 3 weeks. I asked how the sales tax payment works, he said, when you receive your paperwork a check will be right in front. I called the dealership because it had been over 3 weeks and I needed that paperwork. I was informed they were waiting for paperwork from my old finance company. They were willing to bring my paperwork to me AFTER I expressed my concerns on how things have been handled. Thank goodness I asked about the check BECAUSE IT IS NOT PART OF MY FINANCING AND THEY ARE NOT GOING TO PAY FOR MY SALES TAX NOW!!!!!!!!!!!!!!!! BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!! More

This dealership went above and beyond!! ESP Chad! Super friendly, great to deal with, went above and beyond!! Highly recommend here! Thanks Chad for a great experience!!! Ella thanks you too!! You guys friendly, great to deal with, went above and beyond!! Highly recommend here! Thanks Chad for a great experience!!! Ella thanks you too!! You guys rock!! More

Our salesmen Chad Morber went the extra mile for me and my husband. We couldn't be happier with their service! I'd recommend him to anyone! my husband. We couldn't be happier with their service! I'd recommend him to anyone! More

I have bought my fourth car from this dealership and I feel like they listen to what it is you want and do there best to put you in the car of your dreams. I had a great experience dealing with my sales c feel like they listen to what it is you want and do there best to put you in the car of your dreams. I had a great experience dealing with my sales consultant Aaron Toutloian and Finance Manager Jeff Wheeler. I am a single mom who has been waiting quite a while to get the jeep wrangler and I wish I would have done it years and years ago but every time I get in my car I just smile knowing its mine. It's a awesome feeling. Go see these guy's they will work hard for you and take a list of the thing's you really want and be willing to negotiate cause that's what you have got to be willing to do. Just one more note, Women get out there and go buy your own car's we can do it just as well as anyone else. Just be clear and know what you want! This is why I give them a very high rating. More

I must say I am very disappointed with this dealership. They are to judge people when they see you I was told I was approved. I got a car. I started having problems and in the paperwork it clearly says the They are to judge people when they see you I was told I was approved. I got a car. I started having problems and in the paperwork it clearly says they will provide a rental. It does not say you have to deal with enterprise and pay anything out of pocket. My brand new car is a complete lemon. More problems on top of problems. The sales guy or finance man are no longer there. The service department as as if if you are upsetting them by trying to get the piece of junk fixed. They have worst service. Once you get a car from here you are on your own and if you complain you never here back. I recommend this unprofessional place to nobody and further more I never want a dodge nothing.....I cant wait to get rid of this vehicle. The owner is no help he has no clue how the dealership is being run. ROYAL GATE CAN TAKE A HIKE More

Sales staff (Lori A Usery) was excellent. Over all experience was good. Didn't care for first sales person we worked with. But he was no longer there. Lori was excellent. experience was good. Didn't care for first sales person we worked with. But he was no longer there. Lori was excellent. More

We have always bought cars from here and never had a problem before, Our salesman was Scott Boyer who overall was decent throughout the sale, however after the sale, they no longer cared. I drove my car problem before, Our salesman was Scott Boyer who overall was decent throughout the sale, however after the sale, they no longer cared. I drove my car off the lot with a flat tire. I called my salesman next day, told me hes not a mechanic he just sells the car and to drive on the donut until I got my coupon book with reimbursements.My dash board is coming off and my car is clunking when its two weeks old. My window tint then started peeling off and I called up there and they said it would be fixed and here we are two weeks later with still pealing window tint. I was also told I had sirus radio and navigation in my car which I just found out I don't it was a lie. not only was I lied to about what I bought but also no help after my car started to fall apart and the worst of it all I go up there to talk to the manager he does nothing but say ok ill get your tint fixed take your car to service. Hes even the general manager an when I asked whos above him he said no one. I will NEVER deal with this dealership again. A good salesman is an honest one and a good dealership has respectable staff to make you happy. This place just wants your money and could care less about anything else. I will never recommend this place to anyone. More