Back

Clement Hyundai - Service Center

Wentzville, MO

4.3
1,032 Reviews

1,032 Reviews of Clement Hyundai - Service Center

Sort by
July 29, 2022

Byron was rude and wouldn’t listen to me about my car. He was shutting me down and completely disregarding what I was trying to say. Horrible experience this time around. After talking with the manager th More

by Aliciamoran87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2022

Worst service experience I have ever had. We paid over $55k for a brand new Palisade and each time we have called to get serviced we get ran around operator to operator then the guy is out at More

by peaster85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't know the names I never got the call back after multiple calls I forgot sorry
Jul 28, 2022 -

peaster85 responded

No worries on the tire now also NTB has one available for tomorrow. Even though there might be some type of warranty on the tire I could have saved some money at dealership since the car was purchased new a few months ago I will just pay full price to avoid the phone tag and stale conversations

Jul 29, 2022 -

Clement Hyundai responded

Thank you for taking a few minutes to speak with me regarding your experience. We apologize for the difficulty you've experienced getting information about your tire. Your feedback is valuable in training and improving our processes to ensure you and other customers have a great experience. We look forward to the opportunity to give you that level of service!

July 25, 2022

Alvaro was excellant in providing extra information and explaining any services my Tucson Hyundai requiring at the time. He also insured of my comfort while waiting at the dealer ship while my car was b More

by Lori
Recommend Dealer
Yes
Employees Worked With
Alvaro Romero-Torres
Jul 26, 2022 -

Clement Hyundai responded

Hello Lori, thank you for taking the time to leave us a review. We always strive to provide the best customer service and we greatly appreciate the opportunity to earn your business. Sincerely, Your Friends at Clement Hyundai

July 22, 2022

Would be a five-star review except for still waiting for a part that was promised last time. More

by Donna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvaro Romero-Torres
July 21, 2022

Thank you to all the staff. Great job. It was fast, easy and pleasant experience More

by kevin.heuser025
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alvaro Romero-Torres
Jul 21, 2022 -

Clement Hyundai responded

Hello, thank you for taking the time to leave us a review. We are happy to help and greatly appreciate the opportunity to earn your business. Sincerely, Your Friends at Clement Hyundai

July 18, 2022

When we got our car back the drivers seat was FILTHY. We had to take it and clean the leather seat. It took 3 cleanings to get it presentable there was so much grease and filth on it after you all had More

by HARGERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Brown
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alvaro Romero-Torres
Jul 19, 2022 -

Clement Hyundai responded

Hello this is Mark Whited General Manager, I am very sorry that your car was given back to you and it had grease on it. I would like to have your entire car Professionally Detailed at our dealership at no charge. Please reach out to me and I will set everything up for you. Again I am very sorry we did not clean the car or take the care to cover it while it was being worked on. Respectfully, Mark Whited General Manager 636-242-5942 Ext. 412

July 09, 2022

Service & timeliness at the dealership was excellent. Only docking 1 point because scheduling was a bit of a pain. App indicates to schedule in the app, but dealership does not appear to be connected ( More

by ThatGuyOverThere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvaro Romero-Torres
July 07, 2022

Needs to expand so you don’t have to wait so long to get an appointment for maintenance More

by RMOCERI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Clement Hyundai responded

First, I would like to thank you for your business and we are very sorry you that you had a long wait to get a service appointment. We are in the process of building a new dealership right up the road and we will have a much larger service department and we should be able to take care of our customers much quicker. If you need anything in the future please let me know, thank you again. Mark Whited General Manager

July 05, 2022

The worst dealership I’ve ever dealt with, absolute worst. If I would’ve known how incompetent they are, and how much they lie to you, I would’ve never went there. If there was a way to give them a min More

by shakenbake1869
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Clement Hyundai responded

I am very sorry about the experience you had with our service department, I would like to speak with you when you have time. Mark Whited General Manager 636-614-7082

June 29, 2022

Came in for an oil change and tire rotation. Very pleased with the service and the wait time was miminal. More

by philtallo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Null
Jun 29, 2022 -

Clement Hyundai responded

Hello! We greatly appreciate the opportunity to earn your business! We are happy to be of help! Sincerely, Your Friends at Clement Hyundai

...
59
...