Clement Hyundai - Service Center

We have gotten 3 cars from here. Love the salesmen and financing but auto shop is rude. Love the salesmen and financing but auto shop is rude. More

Hello, Last Wednesday I went in for a scheduled appointment in which I wanted a diagnosis for a possible issue with the power steering. When I got there Alvaro Romero-Torres said they didn't have t appointment in which I wanted a diagnosis for a possible issue with the power steering. When I got there Alvaro Romero-Torres said they didn't have time to get it diagnosed that day. First off, I had an appointment. Does that mean nothing? So I switched the service request to a tire rotation and asked him to ask the service technician to see if they could spot anything of concern I'm regards to the power steering apparatus during the complimentary multi point inspection. Torres said he would do that. After waiting an hour and a half for the tire rotation to be completed, Torres said my car was done and gave my paperwork to the billing girl and went on his way. The paperwork was devoid of a copy of the multi point inspection. He also didn't mention the outcome of whether or not the technician saw anything leaking or other issues with the power steering system during the multi point inspection. After paying for the tire rotation I returned to the intake garage and asked Torres for a copy of the inspection. He said the internet was down and couldn't give me a copy. He said he could mail it. I asked him instead to email it to me when it was back up. He said okay. I also asked about whether or not the service technician spotted anything wrong with the power steering during the supposed inspection and he said no, not without a diagnosis. The fact that Torres didn't actually sit and have a conversation with me beforehand when he found me to tell me that my car was done makes me suspect that he didn't actually go out of his way to ask the technician to pay special attention to the power steering for a visual check during the multi point inspection. He's a service advisor and he took no steps to advise me of anything other than that he couldn't fit me in with my initial diagnostic request (as stated earlier) and that my car was done. That's not advising. That's just stating things. Again, he was no help to my situation and just did the minimal to add another checkmark to his workload that day. He also didn't tell me where the heck they parked my car. I'm never received an email from Torres with the inspection report. I have emailed him twice. Last Friday I live chatted with someone on the Clement Hyundai website about getting the multi point inspection report and the lady said that someone would be in touch. Then someone named Sharron started texting me about purchasing a vehicle, not about my issue with the service department. While still not apparently aware of my actual query, she texted me that her manager had emailed me and asked if I received it and I definitely did not. Sharron called me on Memorial day and again asked what vehicle I was interested in purchasing. So someone dropped the ball on telling Sharron that I needed help with receiving my inspection report from the service department and that was more wasted time. I reiterated the actual issue to Sharron and she assured me that someone from service would contact me on Tuesday in regards to me concern. And here we are on this dreary Wednesday and no call, no email, no inspection report, and a customer that will never use the service department at Clement Hyundai again. I think it is fair and just for me to be refunded the $20 for the tire rotation due to the complete lack of follow through and blatant ineffective customer service that I have received in the past week. I'd like to see you follow through with that claim. I have also emailed Patrick Piper and no response. More

VERY POOR CUSTOMER SERVICE! ! I have visited this location multiple times and I have not had 1 good experience. I made an appointment weeks ago for an emissions inspection. I wai ! I have visited this location multiple times and I have not had 1 good experience. I made an appointment weeks ago for an emissions inspection. I waited over 2 hours before my vehicle was done. I asked a simple question..how much longer will it be? I was told very cold and nonchalantly "Well ma'am they have your car in now. When you make an appointment it only guarantees that we will get you in. It doesn't guarantee how long it will take". I feel they do not value the customers or their time. When they were finally done and I paid the cashier. I checked my paperwork like always. I noticed they spelled my name incorrectly. I brought this to his attention and he told me, "Oh, that doesn't matter. The only thing that matters is that the VIN is right". How can you have my name print correct on the Clement receipt and invoice but you enter my name incorrectly on my vehicle emissions inspection report? I absolutely love my vehicle but considering the service I know I will NOT be returning to Clement and I am definitely considering switching from Hyundai completely when I make my next purchase. More