Clement Pre-Owned (Florissant)

This place is an absolute nightmare. They dont care about you the minute you drive off the lot. I bought a car from Earl in July and he pressured me to give him a 5 star google review... They dont care about you the minute you drive off the lot. I bought a car from Earl in July and he pressured me to give him a 5 star google review.....big mistake. The very next day I put the car in reverse for the first time and get a warning that there's an error with my rear bumper sensors. I immediately text Earl and he tells me to bring it in...Turns out Clement replaced the bumper before I bought it and the sensors weren't installed properly in the new bumper so they send me to the Clement in Wenzville because they did the original work. They dont want anything to do with fixing it so they go back and forth with Clement Florissant for a few months trying figure out who's going to pay for it and apparently this is too complex of an issue for the General Manager Brandon and 3 other managers to resolve and so they escalate it to the owner Raj who im told is too wealthy to be called about an issue like this. After weeks of the managment team who all agree that Clement is 100% responsible for this, they eventually tell me that Raj is sick of dealing with this and is willing to split the cost with me. Seriously? Ive been calling every other week for 5 months, everyone says they'll call me back and literally NO-ONE ever does and you want to split it with me? This place is seriously the worst. Oh and whats the cost in question......$310. No thanks Raj, you can keep your money big fella. I'll cover this one. A business with a General Manager and multiple other managers that dont have the ability to make a $310 no-brainer customer service decision has serious leadership problems that start from the top. Raj, Brandon, Curtis, Eric and Earl have made this the worst customer service experience in my entire life. Myself and EVERY person I know will never buy a car from Clement. Avoid this place at all costs! More

Buying the vehicle was pretty standard. But, after they sell you the vehicle you literally can't get them to call you back. I only got one FOB. I asked about the other one before I drove of But, after they sell you the vehicle you literally can't get them to call you back. I only got one FOB. I asked about the other one before I drove off and was brushed off. I've since learned that if the vehicle is certified, it should have 2 keys. Since they won't response to my husbands inquires it seems very shady. Also, they left me with virtually no gas. The biggest issue is that they cleaned the vehicle and the heavily perfumed smelled is causing big issues. I am very allergic. We had it cleaned and it still smells awful. Call us back! This is extremely unprofessional. Would not buy from again. More

**UPDATE** Although Antoine was a nice kid and helpful, this aftersale of this turned out AWFUL! I chose Clement because a family member purchased from them as well as a good friend, However, I have since this aftersale of this turned out AWFUL! I chose Clement because a family member purchased from them as well as a good friend, However, I have since learned they used Clement in St. Charles. Wish I would have known that sooner. I had seen the vehicle I wanted over the weekend. Contacted them via Chat on Monday 3/24 to negotiate the price as I already had preapproval. Price negotiated and went to the bank to have a bank draft ready for them. Sale went smooth, they told me they would have the vehicle cleaned up and gassed up when I got there. After all paper work was signed, I got the keys and was driving away...the fill up...half a tank, the clean up, still had grase and dirt on both visors and room headliner in front as well as the Park Assist would not go on and the message said it needed service. Came back an hour later and saw my sales guy and he said no problem send him a text and he will get it taken care. This made me happy and I left. The next day on my way to work, the main screen would cut off and go black and then back on. This scared me as I just purchased a $30,000.00 vehicle and now it has Electrical problems! I sent a chat via the chat support on their website on 3/27 and asked how I used the 5 day guarantee. the chat asked my information and I gave it all and they said someone would get back to me. No one did. I text my sales person who responded he was having teeth pulled and would not be in. He even sent a pic of him in the dental chair. SO I went to the facility yet again. Said I wanted to use the 5 day return, and I researched vehicles with them that kept with the same purchase price. A General Manager name Jeff wheeler came out. Again I explained the electrical problem the park assist problem and the cleanliness and the fact that now that the "NEW CAR SMELL" they put in the vehicles wore off, my vehicle smelled like pot. I explained I wanted to use the 5 day return policy while I was still in the time frame and mileage. He said that their other facility dealt with Jeeps and it could be fixed with Mopar parts and it all fell under my warranty and everything would be taken care of. He would get with my sales person, Antoine to set this up. I explained that I wanted to stay within my trade in time and warranty time and he said it would be no problem. SO he sent antoine a text to set me up with service and told me I would hear from him the Next day. The next day I text Antoine because I had not heard anything. Said he would follow up and later in the day he finally responded that the service department was closed. I told him If I did not hear anything by Monday I was contacting the Attorney General. Nothing came of it. The pushed and pushed back dates to not have to keep the Promise they advertise of love or return it. I did not want a refund, I wanted a vehicle worthy of the $30,000.00 I had to spend. I followed all the fine print and even emailed guest services like the warranty says you have to do and guess what, no response. I have saved every text and printed off the email to now contact the attorney general. I am also filing with the BBB as well as spreading to every site that I can to avoid Clement in Florissant at all costs. It is a scam and it is a shame that this location has to give the other good locations a bad name. More

Cares about his customers and makes people smile. Definitely check him out if you need a nicer, newer car Definitely check him out if you need a nicer, newer car More

I just got a car from here three days ago. I make great money always have and never had a problem with getting whatever I want especially a car! Today they tried taking the vehicle back saying I make great money always have and never had a problem with getting whatever I want especially a car! Today they tried taking the vehicle back saying something about the bank and that they messed up on their end which has nothing to do with me! They threatened me saying I stole the vehicle which I have receipts showing I paid and called me a criminal! When I got home they called threatening me and once again called me a criminal! I gave a down payment and full covered insurance before pulling off! My attorney will now be handling this matter. You all be careful going here! More