Cleo Bay Honda

OMG, AWESOME. The representative that took care of my wife and I was TOTALLY AWESOME👍. He made our experience heavenly. I will recommend my rep to anyone an The representative that took care of my wife and I was TOTALLY AWESOME👍. He made our experience heavenly. I will recommend my rep to anyone and everyone. Thanks a million. Sincerely, Mr. John A. Adkins. More

Bad Service Work / Poor Customer Service My wife was traveling through Killeen and experienced transmission issues, which forced her to find the nearest Honda / Acura dealership. When she a My wife was traveling through Killeen and experienced transmission issues, which forced her to find the nearest Honda / Acura dealership. When she arrived at Cleo Bay Honda, a "technician" came out to assist her. He noted that the transmission was dry, and there was "fluid everywhere under vehicle". He then proceeded to tell my wife that it WAS transmission fluid, but that it was coming from the power steering reservoir, which was overflowing with the wrong fluid (somehow, not only was the wrong fluid in the power steering pump, but it was also overflowing). They gave her a loaner, so she could get where she needed to be, and called the next day with the good news that it was fixed. She returned the loaner, and was told the transmission and power steering were both flushed, refilled, and she was good to go. She paid the $407.00 bill, and didn't make it 20 miles away from the dealership when the transmission ran dry again, overheated, which in turn overheated the engine, and blew both the transmission AND the engine. I had to rent a trailer and tow her car back to Dallas late that night. The dealership here in Dallas said it appeared to be grossly misdiagnosed in Killeen (if it arrived at Cleo Bay Honda with a "dry" transmission, and fluid all over the ground......common sense would say there's likely a massive leak somewhere). But there was no mention of a leak on Cleo Bay Honda's invoice. I plead my case to the General Manager (Brian) and Service Manager (Rodney), at Cleo Bay Honda, but was told they investigated my case, and see no wrong doing on their part. As a peace offering though, they refunded us $200, of our $407 bill. So in summary, my wife left our house in a vehicle worth $10,000, and returned with an $8,700 bill (basically, a totaled vehicle). More

Awsome salesperson came to buy 1 vehicle and left with 2 . Had a wonderful experience buying my new ridgeline everyone was friendly and courteous. I ended up buying 2 vehicles on the same day my salesperson m Had a wonderful experience buying my new ridgeline everyone was friendly and courteous. I ended up buying 2 vehicles on the same day my salesperson mr Johnny Walker was awesome working with me on both my purchases I completely satisfied with everything about the professionalism of Cleo Bay Honda and its staff. More

Stay away from this dealer. fake sales promises I purchased a new Honda CRV on Aug 2016 from Cleo Bay Honda, Killeen. I was told at the time I bought the vehicle (Aug 2016) along with email confirm I purchased a new Honda CRV on Aug 2016 from Cleo Bay Honda, Killeen. I was told at the time I bought the vehicle (Aug 2016) along with email confirmation dated 08/08/16 that I will be getting free service for 1 year or upto 20,000 miles from this dealership. Today 07/20/17, I went to do my free service in 13400 miles, the service advisor said, they wont provide any more free service eventhough they promised along with written confirmation that I will be getting free service for 1 year or upto 20,000 miles. The service advisor then redirected me to the sales manager and they said, they wont provide any more free service as thats the General Manager decision. I had written email confirmation that I had 1 year or upto 20,000 miles free service from this dealership. They just ignored all this. I even had better deals from various Honda dealership in Houston. But I went here with a thought of near to my location. Stay away from this people. They will give all impossible promises which they are not going to provide. Honesty & Integrity is not something cannot buy from the market and they dont have any ethics in the business which they does. I do not recommend doing business with this dealership. More

Excellent Dealership Our purchase of this Honda Odyssey was one of the easiest in all my years of car buying. Our Sales Rep Kathy Culin was on top of everything right from Our purchase of this Honda Odyssey was one of the easiest in all my years of car buying. Our Sales Rep Kathy Culin was on top of everything right from our initial contact answering all our questions and taking care of business. Cleo Bay Honda is a 5 Star dealership in my opinion, they handled their business in a very professional manor making sure everything was taken care of leaving nothing exposed. As requested, they handled everything up front so we were actually in the dealership less than an hour. Great job Kathy and Cleo Bay Honda! More

Elaine is the best! I wanted to purchase a new Civic to replace my old 2003 civic. I typically hate the car buying experience. But luckily I was told to contact Elaine. B I wanted to purchase a new Civic to replace my old 2003 civic. I typically hate the car buying experience. But luckily I was told to contact Elaine. Best thing I could have done. She isn't pushy like so many sales people are today. She's very helpful and makes everything so easy. She's also pretty funny. Just throwing that out there! This was easily the fastest, easiest and most enjoyable car buying experience I have ever had. I highly recommend that you go see Elaine! More

See Elizabeth Lopez Liz will take great care of you. Enjoyed my time and never felt pressured or like I was BE ripped off. The shield program is a must. Got a Honda Accor Liz will take great care of you. Enjoyed my time and never felt pressured or like I was BE ripped off. The shield program is a must. Got a Honda Accord with all the extras and a loaner car till it was ready the next day. She was very patient with, I am a very busy person. Will recommend Liz to my employees and friends. More

Purchased a 2010 Honda with Elaine My expedience with Cleo Bay Honda was superb! Elaine was so helpful and a joy to work with buying my 3rd CRV! Everyone was so ki d to means my bulld My expedience with Cleo Bay Honda was superb! Elaine was so helpful and a joy to work with buying my 3rd CRV! Everyone was so ki d to means my bulldog Dohnut. Thanks to everyone! More

3rd Purchase and Elaine is the best! This dealership is fair and treats their customers right. I have worked with Elaine Cloud on three different occasions and she has been the greatest This dealership is fair and treats their customers right. I have worked with Elaine Cloud on three different occasions and she has been the greatest person to work with. She is all about customer service and tries her best to get the best deal for her clients that she can! She is upfront and personal and you won't hear any "sales pitch" from her. She is honest and gives you straight forward information. Thank you Elaine and Cleo Bay Honda! Thanks to you, I am a Honda owner for life! MD More

Awesome Experience This was my first purchase and Cleo helped me with a genuine experience! I was so unsure about what I wanted and she helped me look through many cars This was my first purchase and Cleo helped me with a genuine experience! I was so unsure about what I wanted and she helped me look through many cars until I found the one I wanted! I fell in love with the accord sport instantly. There was no pressure to make a decision the first day I went to look, she gave me options. Surely, I came back the next day to find my car! She was very helpful and in a timely manner, all the way down to giving me my keys, she even showed me how to operate the features! Thank You so much Cleo for all the help and guidance! Go see Cleo and you won't be disappointed! More