Cleo Bay Honda

This has been the happiest and easiest car buying experience, ever, starting with my first e-mail response from Elaine Cloud. We are big Honda fans and have bought most of them from Austin, since we experience, ever, starting with my first e-mail response from Elaine Cloud. We are big Honda fans and have bought most of them from Austin, since we live here. We have passed a few down to our children. This time, I began preliminary shopping while my husband was out of town, which included a test drive of the Crosstour, here in Austin. It was getting the dealership to negotiate on a price, where things got bogged down. Basically, I never got a counter offer. I began to contact other dealerships. Elaine gave me a price which was much lower and in addition, threw in some free amenities, the first time I asked what the best deal was she could give me. In the meantime, other dealers would call and leave messages on my phone, and when I called back, they were busy, and I was transfered to another sales person, Ihad never met, and get the same 21 questions. But no one seemed interested in putting an offer on the table, when I asked. Meanwhile, I had been submitting questions to Elaine, who was giving me her full attention. Darren Renke also contacted me from time to time through e-mail to see how things were going. But really I was getting full satisfaction talking to Elaine. Once I decided on the model and profile of the car, I told her, we'd have to wait until my husband came back and we looked at finances together. I never once felt pressured. I was not getting spam e-mail from her about how I was doing. Every e-mail was in response to one I had sent, and when I said I had all the info I needed and that I'd contact her again when we were ready, once again, there was no pressure, and she didn't contact me until I contacted her. Once I told her we were ready, she said she could get us in and out in 30 mins (ok, it was really 45, but we didn't mind). She knew this was 90 minute drive, we had to make, one way, and we had to get back to work that afternoon. She was really professional, greeted us, had the car prepped and ready. We filled out the contract, and then walked in to see the financial guy, who got us a better interest rate than we expected, BONUS! As soon as we were done there, she walked us out to the car, hooked up my blue tooth, showed me how everything worked, help me to get everything set for the ride home. I could not believe how easy this was. I'm completely satisfied with the type of customer service AND the price, and the interest rate, AND I really do love this car. It drives better than any Accord we have owned and loved in the past. Honda DOES keep getting better. The drive to Cleo Bay is worth it. Its much better than spending hours on the lot, waiting, and wondering what's taking so long and if things are going to work out as planned. Everything was planned on this sale, before hand. All they needed was my signature, down payment and the rest of them time was focused on me and my car getting to know eachother. I'll never do things the old way again, when it comes to buying a car. Elaine really brought me into the millenium about seamless car purchases. I'm loving it! Thanks Elaine! More

Started off great with a honda that we had picked out. Then things went downhill. Our salesman took the time to make things right for us and found us a better deal on another honda odyssey. Couldn't be mo Then things went downhill. Our salesman took the time to make things right for us and found us a better deal on another honda odyssey. Couldn't be more pleased now. Thanks, Henry More

I bought Honda Odyssey/RES from Cleo Bay Honda. Terry Treece is the associate who i worked with for this purchase. He is awesome, professional, knowledgeable and friendly. The buying experience is really Treece is the associate who i worked with for this purchase. He is awesome, professional, knowledgeable and friendly. The buying experience is really smooth.I definitely recommend this dealership to friends. Pros: Price match policy is awesome. Cons: No. More

Terry Treece - of every positive thing that I will talk of him, the most outstanding is the fact he stuck to what he had said about the pricing. There was no seesawing with the price something that I expe of him, the most outstanding is the fact he stuck to what he had said about the pricing. There was no seesawing with the price something that I experienced with other dealers. What he told me was what they charged me for at the dealership. He handled me with courtesy and respect. He did not harass me. Even when I told him I was checking out Mazda and Toyota first, he did not try to push me into their dealership. I was leasing a Honda Civic Coupe 2013. And if you need a vehicle, contact Terry Treece. More

Darrin was the BEST sales guy we've ever dealt with. We were moving back after living abroad and he made the process easy and had the car we wanted ready to go when we got back to the US. He was incredi We were moving back after living abroad and he made the process easy and had the car we wanted ready to go when we got back to the US. He was incredibly easy to deal with and there were no surprises. We were in and out in under 45 minutes. We would highly recommend Darrin at Cleo Bay. We had an excellent experience and got the best price in Texas. More

This is our second experience with Cleo Bay Honda and we couldn't be happier. Have you ever had a negative experience with a car dealership where you have buyer's remorse or think you got a bad deal? We h couldn't be happier. Have you ever had a negative experience with a car dealership where you have buyer's remorse or think you got a bad deal? We had one of those recently at the BMW dealership and it ended up being devastating. Despite our stupid decisions, we brought our situation to Cleo Bay where we spent a few days crunching numbers with them. They researched our trade-in by calling dealerships all over Central Texas (to include Austin) to see how much we could get for it elsewhere. They ended up matching the greatest value of our trade-in, and then some. They were very open with us about where all of their numbers were coming from and were very clear. In the end, we bought a brand new Honda Odyssey, got about 4k off MSRP through their no-hassle guarantee, and ended up with over 12k less debt overall. We are SO happy with our purchase and can enjoy our vehicle without the slightest hint of regret. Thank you Elaine, Terry, and Cleo Bay! More

I did not have to wait around for help when i got to Cleo Bay. As soon as I walked in someone came up to me and asked what they could do to help me. They were not pushy just super friendly. I kept changing Bay. As soon as I walked in someone came up to me and asked what they could do to help me. They were not pushy just super friendly. I kept changing my mind about what I wanted on a Honda Civic Hybrid. They worked with me. When I picked up my new car someone very knowledgeable was there to show me all the gadgets on the navigation system. I cannot remember his name but Darrin Renke asked him to help me. I decided to get custom leather from a shop in Austin rather than take the leather trim offered by Honda. When I told Darrin about that he offered to take care of having the custom leather installed and at a price less than I had been quoted by the shop in Austin. Was a good ride. More

Mr. Terry Treece has fantastic communication skills. He has all the answers to your questions and is a terrific Salesman. This man, I would recommend highly. I have never had a problem that Cleo Bay coul has all the answers to your questions and is a terrific Salesman. This man, I would recommend highly. I have never had a problem that Cleo Bay could not solve. This Dealership quality control is on the highest level of any I have dealt with. Their prices are within a reasonable range and they will work with you. This is the third Honda Civic I have purchased from them and would go nowhere else. More

Everyone was top of the line in professionalism, friendliness, and treating the customer as a part of the community. Moreover, the atmosphere is genuine, people are kind without a feeling of string friendliness, and treating the customer as a part of the community. Moreover, the atmosphere is genuine, people are kind without a feeling of strings. Everyone involved worked hard to help us but went above and beyond to treat us like they hoped we would return for our next car as well. Kimberly Smith was our sales associate and it was an honor to work with her, the sales department, and the service team (Rodney Pease) as well. Cleo Bay is a pearl in Central Texas not only with distinguished service, but with things lacking at other places like honor and integrity. By the way, they did not pay me to say these things! They are definitely worth your time, loyalty, and respect. More

This was my 5th car purchased from Cleo Bay and my 3rd from Henry Hunter. He worked hard to find a vehicle that meets our needs. Will definitely be doing business with Henry again! from Henry Hunter. He worked hard to find a vehicle that meets our needs. Will definitely be doing business with Henry again! More