
Coast Buick GMC
Port Richey, FL
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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David and Bill in the service department, did an amazing job! Great communication throughout the process. Service was impeccable and all personnel were professional. I highly recommend!!! job! Great communication throughout the process. Service was impeccable and all personnel were professional. I highly recommend!!! More
Called the day before my appointment to schedule the happy hour oil change special and take care of a nail in my tire through a road hazard package. I discussed in detail the services needed with the wo happy hour oil change special and take care of a nail in my tire through a road hazard package. I discussed in detail the services needed with the woman who took my call. She told me it would be $64 out the door for the oil change and they'd check the tire and let me know. Upon arriving for my 2:30pm appointment there was not one to greet me or check me in outside at the desk like every time before. I walked in to the services department and saw 3 men, 2 of them had cell phones in hand. The manager then pointed me to Braxton to help. He took the key, went over what I needed done, and went on with what he was doing. I asked to use the tire depth gauge to make sure I was within my limits of my road hazard package. It measured 3/32 on their gauge. I gave the gauge back and went to the waiting room. Huge improvement there since last service. Looks great! After some time the services guy comes into tell me that my tire was not covered and it was denied by the insurance company. He offered to sell me two new tires for around $750. I told him I'd hold off on the tires and just do the oil change. When checking out, I was told my total would be $108 for the oil change. I was surprised after calling 2x to clarify the cost. He told me I didn’t have the coupon so the cost was $108. I stated nobody told me that the 2x I called so he them finally honored it. After leaving I called Fidelity to check in the tire claim. They told me that the dealership didn’t fill out the denial properly and to call back. I spoke with Bill for about 20 minutes, I explained my situation, he said the tires were bald but if I'd purchased my truck and hazard package from them he'd taken care of the tires. Asked where I did and then told me to go back to Ferman because that's where some trustfund was created for the road hazard package I purchased. But then tells me I If I wanted to make this right to come in and see big bad Bill the next day. LIKE, TRYING TO INTIMIDATE ME! This isn't the first time he's had an attitude with me. After nearly 5 year's of having my truck serviced by Coast, I can say I'm struggling with ever coming back! I felt like a second class citizens after that service. Guess the new motto is just about making the sale rather than real customer service like Kathy used to offer! More
Darren Francisco is an excellent guy. He's very effective, stays on top of the sale without being pushy. He showed me several vehicles and, although he did thoroughly demonstrate featur He's very effective, stays on top of the sale without being pushy. He showed me several vehicles and, although he did thoroughly demonstrate features of each vehicle, when I explained why I wasn't interested in one, he moved on without trying to pressure me. Additionally, the finance guy (I don't recall his name), was the best financial representative that I've ever dealt with. Both he and Darren are assets to your company. You should do whatever you can to keep both of them. More
Jay was so easy to work with and the transaction was completely transparent. This is our first Buick purchase and I look forward to enjoying our Envision. completely transparent. This is our first Buick purchase and I look forward to enjoying our Envision. More
We drove up from Sarasota and purchased a used car from Jay Mort and team who were very friendly and very professional. It was a great experience and would recommend this dealership to anyone. Jay Mort and team who were very friendly and very professional. It was a great experience and would recommend this dealership to anyone. More
Excellent experience. All of my questions were handled in a pleasant and professional manor. I feel I made a good decision to deal with Coast Buick. All of my questions were handled in a pleasant and professional manor. I feel I made a good decision to deal with Coast Buick. More