Coast Buick GMC

Far from great. I am currently in the market for a 2026 GMC Sierra 1500 Denali Ultimate. In order to see the “real price” advertised on this dealership’s website, I I am currently in the market for a 2026 GMC Sierra 1500 Denali Ultimate. In order to see the “real price” advertised on this dealership’s website, I had to provide my contact information. Shortly afterward, Mike, the General Sales Manager, reached out and asked if I had any additional questions. At the time, the vehicle was listed above $70,000 before taxes and fees. I explained that I was simply waiting for the price to drop below $70,000. Two days later, Demetri, a salesman, reached out and asked, “If the Denali was under $70K, would you be ready to buy it?” I told him yes, but explained that I also had a trade-in and a loan check. I provided all of the requested information. Demetri then sent me numbers that were essentially identical to what was already advertised on the website, totaling approximately $79,000, including $3,946.43 in taxes and $543.25 in government fees. Even before taxes and government fees, the price was nowhere near the $70,000 figure we had discussed. In other words, we were approximately $9,000 apart from a deal. When I began asking how we had gone from discussing a potential purchase under $70,000 to a nearly $79,000 total, and why other dealerships were offering substantially better numbers, Demetri focused almost entirely on the fact that I had mentioned competing offers. He repeatedly asked me to provide proof of the better pricing. I eventually sent him a screenshot of a better offer I had received from another dealership via text. Dealerships rarely provide formal offer sheets “paper” during these negotiations, and Demetri himself had not provided me with one. Instead of simply reviewing the numbers, he began questioning why I was contacting his dealership rather than buying from my local dealership and insisted that his dealership was offering larger discounts. There are two problems with that argument. First, Mike and Demetri were the ones who reached out to me, not the other way around. Second, while their advertised discount may have been larger, their dealer/documentation fees and higher government fees substantially offset those discounts when compared with other dealerships. When I questioned why the conversation had turned into an exercise where I had to prove that another dealership could offer a better deal, Demetri again emphasized that his dealership had the best savings and said that was why he needed me to provide documentation proving otherwise. At that point, after about five days of back-and-forth, I simply asked Demetri to do exactly what he had been asking me to do: provide me with an offer sheet “paper” showing his dealership’s best numbers. I asked him to send it by email. He then stopped responding. Now five days in, I contacted Mike, the General Sales Manager, today. I began explaining the situation, and Mike told me that he could send me the better numbers shortly. However, the dealership is now closed and I never received anything. This has been an extremely disappointing and exhausting experience. I was initially led on by “If the Denali was under $70K, would you be ready to buy it?”, which led led to days of back-and-forth only to end up approximately $9,000 apart, followed by repeated calls and messages, requests for me to prove competing offers, arguments over whose numbers were better, and ultimately being ghosted by both the salesman and the General Sales Manager. I am simply a customer trying to purchase a vehicle. I understand that negotiations are part of buying a car, but this should not have been this complicated. If the dealership had simply stated that they offered the best numbers and cannot provide any better numbers, this could have been resolved very quickly and in a professional way. Instead, this has been the most exhausting dealership experience I have ever had. More

they did a great job from customer service to parts they did a great job did a great job More

Christian and Brandon made the purchase so easy with a no nonsense transparent deal, great deal! nonsense transparent deal, great deal! More

Getting the vehicle we wanted wasn’t as easy as it could have been ,giving up twice, not meeting on terms in till We had settled for a very similar vehicle from another dealership,( Brandon Moseley )was have been ,giving up twice, not meeting on terms in till We had settled for a very similar vehicle from another dealership,( Brandon Moseley )was Exponential in making This sale move forward with his honesty and professionalism prior salesman never returned our phone call after telling us all an out his honesty? That is why we’d ask for him not to be the salesman of record? (Adam)Not sure it happened, after speaking with Christian about it He said he’d give us his word ? Thanks Brandon for all your help ! More

The day I took delivery of my vehicle we noticed that the 2nd key Christopher gave me for the vehicle was a Chevrolet key and it didn't work for my truck. I told Christopher I wasn't willing to take deliver 2nd key Christopher gave me for the vehicle was a Chevrolet key and it didn't work for my truck. I told Christopher I wasn't willing to take delivery without a 2nd key. It was verbally agreed by Christopher after getting approval by Dalton that Coast would provide me with a 2nd key for my vehicle. Christopher ordered a key for me and told me I could get it programmed at my local dealer "no problem" and that Coast's sales department would pay my local dealer for the programming. I received a key from Amazon a week later. Last week I called the dealer near me and set up an appointment and upon bringing my truck and new key in to be programmed found out that non OEM keys are a big problem to program and also often break after a few weeks. It's annoying to find out I was lied to by the sales staff at Coast and now after trying to contact them without a call back for over a week my only recourse is to leave this bad review. More

Caitlin O’Hea Did a great job. Bought 2 new cars. Would recommend Caitlin O’Hea as a sales agent. Bought 2 new cars. Would recommend Caitlin O’Hea as a sales agent. More

Jay was fabulous really liked him but the finance guy was real shady told us the warranty and maintenance was only $36 a month got home to find out it was over $100 a month really unimpressed with that sort real shady told us the warranty and maintenance was only $36 a month got home to find out it was over $100 a month really unimpressed with that sort of tactics a $260 car payment went up to $400 very uncool tried to talk to them about and they said we had to wait until the first payment then we could take it off but it would go on the bulk of the loan still leaving us with a $400 car payment will not recommend this place to anyone I know. Which is sad because the sales guy was wonderful More

I recently bought a new Canyon with Dan’s help and had a really good experience. It’s actually the first truck I’ve ever owned, so it was a big purchase for me. Dan was straightforward throughout the proces really good experience. It’s actually the first truck I’ve ever owned, so it was a big purchase for me. Dan was straightforward throughout the process and helped make sure I received the rebates and discounts available to me as a veteran. Everything went smoothly and I never felt pressured. If you’re looking at a vehicle here, I’d recommend asking for Dan More