Coast Buick GMC

WARNING: GO TO A DIFFERENT MAZDA DEALERSHIP! I purchased a Mazda 3 here. The backroom paperwork guy named Bo Morgan slid three insurance policies into the sale of the vehicle without explaining I purchased a Mazda 3 here. The backroom paperwork guy named Bo Morgan slid three insurance policies into the sale of the vehicle without explaining they would cost me over $1200. I went back to the dealership to get them refunded and it has been several weeks and I still have not been refunded despite having paperwork for their cancellation. The finance company said I should have been refunded within a few days. I've contacted the local authorities who say they believe something is highly irregular about the behavior of the dealership personnel and is investigating the matter. More

Excellent salesman This is the third vehicle we have bought through Tom Balsamo, he goes out of his way to make his customers happy! Will only with Tom. He has never let This is the third vehicle we have bought through Tom Balsamo, he goes out of his way to make his customers happy! Will only with Tom. He has never let us down and I always leave Happy. More

Used Car Purchase As always great job and a great deal. Just was a little disappointed when I got the Encore home it had a terrible scrape on the passenger side back re As always great job and a great deal. Just was a little disappointed when I got the Encore home it had a terrible scrape on the passenger side back rem. I know I was suppose to look over the car but something that bad should have been pointed out to me. I want a new rem. Please tell Jeff Perego call me. More

BUICK CARS we have dealt of buying cars from Tom Balsamo he is very thoro and considerate a very very nice oerson, would not deal with anyone else, thank you To we have dealt of buying cars from Tom Balsamo he is very thoro and considerate a very very nice oerson, would not deal with anyone else, thank you Tom More

Great Service Department Great job Bill Hill from the service department. You identified the problem from another GMC establishment and got it fixed first time. That's not say Great job Bill Hill from the service department. You identified the problem from another GMC establishment and got it fixed first time. That's not saying much about the other establishment who had my truck for 3 months. Thank You for the great team that you have. Robert Bozzi More

Absolutely the very best Service Advisor Bill is extremely polite and respectful . Your own concerns becomes his concerns . What Bill promises do become reality . I highly recommend Bill to Bill is extremely polite and respectful . Your own concerns becomes his concerns . What Bill promises do become reality . I highly recommend Bill to any customer! More

Integrity? Not with this dealership! Sort by Yelp Sort Language English (12) Maureen B. Homosassa, FL 0 friends 3 reviews Share review Embed review Ed Sort by Yelp Sort Language English (12) Maureen B. Homosassa, FL 0 friends 3 reviews Share review Embed review Edit review 10/27/2017 I also have written a complete review on Edmunds, which I advise everyone to read. Visited the Port Richey store last Sunday; drove a new vehicle, and inquired about a Certified vehicle at the Lakeland store.  I was given a trade in value of $10800 if I bought the certified vehicle, or, $12000 if I purchased a new vehicle.  Frankly, that is a tad unethical. Nonetheless, I attempted to purchase the Certified vehicle; called Lakeland Ed Morse multiple time, left multiple messages on Sean's cell phone (the appointment maker.  Never received a return call.) Several days later, I noticed the vehicle I test drove at the Port Richey store had yet another price.  Labeled as "Special", the price was $20245; the best price I was offered was $24429. I left a vm for Jaclyn DeBello, my sales person.  When I was able to speak with her a day later, she stated she "had no idea" why that price was listed on the internet, but, she would research and contact me back in five minutes.  One hour later, instead of a phone call, I received an e-mail from Ms. DeBello with the following message: "according to our internet department the pricing is completely wrong. but he said he would take 3000 off the window sticker price."  What price was that?  It was never stated in the e-mail.  Who is "he"?  Outrageous, arrogant, and without any regard for me as a potential customer.  How could any sales person think that that message was appropriate, or communicated a willingness to do business with me? I called and spoke with Kyle Carver, who stated he was a Sales Manager.  He essentially stated he could "sell any car at any price, whether or not it was higher or lower than the sticker price."  What does that mean?  It was blatantly obvious that Mr. Carver was not interested in selling the vehicle; he declined to provide contact information for Mr. Morse, and rather advised that I call the General Manager.  When I asked to what avail, Mr. Carver failed to respond appropriately. A full three hours after Ms. DeBello's initial e-mail, she sent another stating Ed Morse was using a new company (Marketing, I suspect, although never stated in the e-mail), and that there was a glitch with pricing and errors with the rebates.  I find this insulting, and another example of the sheer arrogance and incompetence of the employees in that dealership. This is a dealership that has had adequate ratings in the past.  Based on my experience, I would state this dealership no longer operates with any modicum of integrity, consideration, or care for its potential clients.  Salespeople are arrogant, and disinterested.  When I went in to the dealership last Sunday, it took a full ten minutes to find anyone that even greeted me.  How is that possible?  In every other dealership that I have visited, salespeople come out of the building to greet you!     I would think in this extremely competitive environment, every effort would be made to accommodate a potential customer.  I have cash, and a 2015 worth a $12000 trade in.  Certainly, someone will want my cash. More

Oil change Went for an oil change was greeted promptly and professionally. After the wirk was complete Bill went over everthing that was done to my truck. The pa Went for an oil change was greeted promptly and professionally. After the wirk was complete Bill went over everthing that was done to my truck. The part for my recall was ordered as well. More

Outstanding Service Bill is always awesome and so are the other staff members. Bill always goes above and beyond when helping his customers. Love this location and all th Bill is always awesome and so are the other staff members. Bill always goes above and beyond when helping his customers. Love this location and all the service department team members. More

Air conditioner repair My 2011 Buick Enclave AC does not blow air to the face panel. I drove in and got it repaired the next day. Bill helped me get a loaned truck right fro My 2011 Buick Enclave AC does not blow air to the face panel. I drove in and got it repaired the next day. Bill helped me get a loaned truck right from the lots, saving me a lot of time, and I did not miss any time at work. More