Coast Buick GMC

Coast Buick GMC responded

Mr. Sireika: Thank you for taking the time to share your experience with our Auto Plaza location in Port Richey. My name is Peter Deiser and I work at the Corporate Office in Delray Beach. Please accept my apologies if one of our stores fell short of your expectations in any way. We pride ourselves on providing the best customer service in the industry and it is clear from your review that we did not accomplish our goal. I would like to opportunity to discuss your experience with you personally and assist you in any way possible to make you feel more comfortable with your entire transaction. I will ask that you please contact me on my mobile phone at 561-644-3888 at your earliest convenience so we can discuss the details of your experience. Thank you, Peter Deiser Director of Internet Sales Ed Morse Automotive Group

wavin4049 responded

Per Ed Morse Auto Plaza message wrote on 4/28/2011 10:16:13 AM: I contacted Peter Deiser, Director of Internet Sales, Ed Morse Automotive Group from the corporate office on his mobile # provided and explained to him in detail the reasoning of my review. He apologized that one of their stores fell short of my expectations in any way, and indicated that it is clear from my review that they did not accomplish their goal. I also indicated to him that every word of my review was true and accurate.

Coast Buick GMC responded

Mr. Sireika: I will be sending the promised details to your e-mail address at WAVIN4049@AOL.COM. Please let me know if you have additional questions or concerns and thank you again for taking the time to share your experience. We sincerely appreciate your invaluable feedback. Peter Deiser Ed Morse Group 561-644-3888

wavin4049 responded

Mr. Deiser: I think, under the circumstances, that it be best to please post all correspondence on this site for all to review, rather than sending it to my email address to avoid any further miscommunications. Thank you.

Coast Buick GMC responded

Actually, due to privacy laws, I am unable to post personal information of this nature online. The communications that we have had so far have been private, unshared exchanges through DealerRater. These communications will not be listed online - only your original review. I did e-mail you the information that you requested earlier. Please let me know if you did not receive it. Thank you again, Peter Deiser Ed Morse Group

wavin4049 responded

Very well. As previously stated, every word of my review was true and accurate.

Coast Buick GMC responded

Mr. Sireika: I understand that you were contacted today by Mr. Dennis Drucker, our Executive Director of Dealership Operations. I just wanted to take a moment to follow-up with you to make sure that you are now 100% satisfied with the level of service that the Ed Morse Group has afforded you to address any concerns that you may have had. I hope that in light of our efforts, communications, and the actions that we have taken to resolve any outstanding issues, that you will consider keeping your future business with our group. I would also ask that you please reconsider your online review for our Auto Plaza location on DealerRater.com to accurately reflect the level of service that we have provided to make things right for you. Please keep in mind that you can revise your rating and/or comments. Thank you again for allowing us the opportunity to assist you. We look forward to earning your business again in the future. As previously mentioned, feel free to contact me at any time if we may be of further assistance. Sincerely, Peter Deiser Director of Internet Sales Ed Morse Group 561-644-3888

wavin4049 responded

Peter: As you mentioned, I spoke with Dennis Drucker whom offered me a complete new car detail at your Cadillac Dealership in Tampa. I have made an appointment for this to be completed. Wendy Good, Service Manager, was busy the several times I called, however, the person I made the appointment with was very professional and assured me the car would be detailed perfectly to their standards. Dennis also offered me additional gas cards to make up for what was originally advertised in the newspaper for purchasing a vehicle from your firm. Once these items are fulfilled, careful consideration will be given revise the online review. I do have yours and Dennis' contact information if further assistance is needed. Regards, Stan Sireika

wavin4049 responded

Update: Per my phone call with Dennis Drucker on 4/29/11: I received a pleasant call from Wendy Wood confirming my appointment for the vehicle detail. She assured me the car will be detailed as such to exceed my expectations. She was very professional. I have not yet received any gas cards in the mail from your Ed Morse Auto Plaza in Port Richey.

Coast Buick GMC responded

I double-checked and the gas cards were just recently issued and sent. My apologies for the delay. Please let me knwo if you do not receive them within a reasonable amount of time. Please note that I will be out of teh office on vacation next week, returning the 16th. Peter Deiser 561-644-3888

wavin4049 responded

Thank you for the update and enjoy your vacation.