Coast Buick GMC - Service Center

Travis and Nathan awesome guys! I had the pleasure to work with Travis H. as my service advisor and Nathan E as my service technician. These men are true gentlemen. I had just abo I had the pleasure to work with Travis H. as my service advisor and Nathan E as my service technician. These men are true gentlemen. I had just about my used vehicle from the dealership and all of a sudden it started to make a "funny sound", I'm a woman and I honestly know very little about cars, so I was super nervous, and really stressing out, as the vehicle was sold as is. (Something that I won't do again) However, Travis was the first person that I dealt with and I think he realized that I was very nervous and very stressed out. He immediately had someone look at it, and said that I would be in and out in less than an hour, and I was! Then I had the pleasure to meet Nathan E. he was my service technician, and he was also very professional and understanding of my extremely limited knowledge of how the part that needed to be replaced work, and the potential damage that it could do to my vehicle if it wasn't repaired. So I asked him to please explain it in layman's terms, and he did without an attitude or talking to me like the "little woman" but as a woman with respect and courtesy. That is when the guys told me that it was covered under a warranty and that I would have to leave my vehicle with them. Nathan and Travis both said that they would have the car about to me by the next day. Travis got me set up in a loaner and I was off and on my way in literally under an hour with peace of mind! Nathan was kind enough to walk me back to my vehicle to assist me in gathering my things that I needed out of my vehicle. Travis got me set up in a loaner and I was on my way. There wasn't any upselling, and he told me that my vehicle did need one thing, and when I spoke with my bother he assured me that the service that was suggested was needed on my vehicle. I have an will use the service department in the future! Thank you Travis and Nathan for being so kind and professional and never making me feel like I was being spoken down too. I really did appreciate your professionalism and courtesy! More

Service Experience has always been excellent with people and service. Have been going here for years. We also purchased our Buicks here since moving to Florid Experience has always been excellent with people and service. Have been going here for years. We also purchased our Buicks here since moving to Florida. More

Friendly..competent service Always willing to help....friendly.... Bill Hill is the best...he takes the time with you so you're satisfied....explained everything simply and clear Always willing to help....friendly.... Bill Hill is the best...he takes the time with you so you're satisfied....explained everything simply and clearly so I understood More

My Ed Morse Experience Great people-great,service-.prompt and courteous. Always my go-to place for service and purchase of cars. You won't be disappointed!! go see for you Great people-great,service-.prompt and courteous. Always my go-to place for service and purchase of cars. You won't be disappointed!! go see for yourself! Many thanks to Miguel Crespo and the rest of the staff. for making this a more pleasurable experience. More

Everything taken care of Appointment setting is easy, price given prior to service, done on a timely manner and friendly communication. That is basically all I have to say. Appointment setting is easy, price given prior to service, done on a timely manner and friendly communication. That is basically all I have to say. More

Fast and Promp Service Travis greeted me before I exited my vehicle, he was polite and efficient getting my truck in and out for routine service, went the extra mile calling Travis greeted me before I exited my vehicle, he was polite and efficient getting my truck in and out for routine service, went the extra mile calling a vendor to have my windshield replaced... More

Trany problems The service advisor was very helpful had bad experience in Georgia they were not very professional dealing with ed morse people is a great experience The service advisor was very helpful had bad experience in Georgia they were not very professional dealing with ed morse people is a great experience if they can help you they will do what ever it takes to please you. Thanks everyone at ed Morse Buick Very pleased customer. Frankie D More

was in for service Bill took excellent care of me I am disabled and Bill makes sure that everything is done to make me comfortable. I love this dealership Bill took excellent care of me I am disabled and Bill makes sure that everything is done to make me comfortable. I love this dealership More

Sales & Service Everyone was knowledgeable, professional &informative, giving us the information needed to make the necessary decisions regarding services on our car, Everyone was knowledgeable, professional &informative, giving us the information needed to make the necessary decisions regarding services on our car, without pressure .We always feel comfortable no matter who we deal with. I must say, our experience started with Mark Mercer, had he not been the type of man/salesman that he is, we wouldn't have a need for any other services . Thank you, Jim & Donna Gursky More

Costly Diagnostics and insencative treatment April 19, 2017 As required per dealership I took my 2011 Buick Regal in for Quote "A/C Service, Evap Core Clean out in engine for improved A/C. I wa April 19, 2017 As required per dealership I took my 2011 Buick Regal in for Quote "A/C Service, Evap Core Clean out in engine for improved A/C. I was very satisfied with the service and care. The A/c is working but just not quite as cold as what one would expect after having it serviced and a new filter installed. I called and made an appointment to have it checked out. May 5, 2019 took my car in to see why the A/C was not giving me a level of cold as one would expect. First thing out of the Technicians mouth was I needed to pay over $100.00 for a diagnostic test! I told him I don't have that much money as I am on very tight budget and semi retired. Quote "Sorry to hear that, your keys are in your car, have a good day! End of my "Quality Experience". You can go to Pep Boys or Sears and get a free diagnostic test. I was told that the A/C Service I paid for would improve my A/C's performance. It did not. I cannot accept the fact that I need to pay for you to check the A/C. after paying over $160.00 just a couple of weeks after I had this service. My feeling when the Technician said "Sorry to hear that, your keys are in your car, have a good day" were, I was to just get lost loser. Very poor experience for me. More