Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
195 Reviews of Coast Buick GMC - Service Center
Sort by
August 02, 2020
I have had no positive dealings with this dealership. You should run away fast. The first time I dealt with this dealership was about 4 years ago. I bought a suburban from an owner and thought who better to should run away fast. The first time I dealt with this dealership was about 4 years ago. I bought a suburban from an owner and thought who better to inspect it than the company that built them. They told me it was in great shape but suggested carbon cleaning and a transmission fluid exchange. I bought the vehicle and had them take care of the suggestions they made. Little did I know that a fluid exchange is the kiss of death for the transmission and literally had issues with the transmission the next day. They stated that it will be fine, it was just working through some of the carbon deposits. Cut to 2 weeks later and the transmission went. Long story short, they would not help me fix my vehicle they broke, the transmission shop I took it to stated that it was their fault and I had to spend $2k to rebuild the transmission. A couple weeks back, I bought tires off of an online retailer and that they have a contract with to install tires. When I call to make the appointment the service manager argues with me that that isn’t a correct price and the real price is twice what the online retailer quoted. I call up the online retailer and they said, no that is not correct and if they try to charge you more than what we quoted, you need to call us while at the dealership. I called up the dealership the day before my appointment and spoke to someone else and they must have made the service manager aware that they have a contract to follow. When my wife took my truck to get the tires installed, they were very cold to her. One of the tires were defective and they told her she had to take the tire with her and work it out with the online retailer. Again, misinformed service manager. The online retailer would have sent the tire to their location again and exchanged the tire. Instead this lead to more issues but finally got the last tire installed. Not sure how they stay in business. More
by anthropo1981
Employees Worked With
Bill (William) Hill
June 18, 2020
Routine Maintenance of my 2012 Regal True to form Bill Hill was again pleasant,honest and very easy to work with. The maintenance was completed in a timely fashion along with a through ov True to form Bill Hill was again pleasant,honest and very easy to work with. The maintenance was completed in a timely fashion along with a through overall inspection of the of the car. I am confident the job was done right. More
by wwca54
Employees Worked With
Bill (William) Hill
June 11, 2020
I always take my car to Bill Hill for any service it needs. He does a thorough check of the entire car and keeps me safe. They were so careful during this virus that I felt confident in taking my car needs. He does a thorough check of the entire car and keeps me safe. They were so careful during this virus that I felt confident in taking my car in for an oil change and tire rotation. More
by gma70
Employees Worked With
Bill (William) Hill
May 17, 2020
Ed Morse Service Had my oil changed at Ed Morse which they included a check of my vehicle and they did an awesome job. Thanks Ed Morse Service Dept. Had my oil changed at Ed Morse which they included a check of my vehicle and they did an awesome job. Thanks Ed Morse Service Dept. More
by bradrobison1970
Employees Worked With
Bill (William) Hill, Brian Marinelli, William Bates
March 31, 2020
Hands down the best service I’ve ever received. Everyone there is very nice and friendly. I recommend them to anyone and everyone. Thank You Hector for your service!! Always the Best! there is very nice and friendly. I recommend them to anyone and everyone. Thank You Hector for your service!! Always the Best! More
by hernandezsheila85
Employees Worked With
Hector Collazo, Jr.
February 10, 2020
Bill Hill service is AMAZING! Very happy with the service department. Bill Hill is my adviser and always takes amazing care of me and makes me feel valued! Never disappointed. Very happy with the service department. Bill Hill is my adviser and always takes amazing care of me and makes me feel valued! Never disappointed. More
by marlakaye67
Employees Worked With
Bill (William) Hill
January 14, 2020
The service writer explained everything & updated me. Execellent experience. The service writer explained everything they were going to do, what it would cost and how long it would take. He even found m Execellent experience. The service writer explained everything they were going to do, what it would cost and how long it would take. He even found me a spoon for the yogurt I brought to eat while waiting. They washed my car, too. More
by DrD
Employees Worked With
Travis Henderson
January 04, 2020
Quick, Professional Service Travis took care of everything quickly and in a friendly, professional manner. Price for the oil change with the available discounts was also very goo Travis took care of everything quickly and in a friendly, professional manner. Price for the oil change with the available discounts was also very good More
by PRicheyGuy
Employees Worked With
Travis Henderson
January 01, 2020
The problem was located and repaired. Special thanks to Cathy Metzkes in the service Department who took good care of my service needs. And to Nathan Eichenlaub, the technician, who locate Special thanks to Cathy Metzkes in the service Department who took good care of my service needs. And to Nathan Eichenlaub, the technician, who located and repaired the problem, and put everything back together. More
by Kerry
Employees Worked With
Cathy Metzkes
January 01, 2020
Excellent service department Friendly and Professional associates. Full explanation of addressing a problem (could not fix the irregular automatic stop and start function, becaus Friendly and Professional associates. Full explanation of addressing a problem (could not fix the irregular automatic stop and start function, because it could not be duplicated. More
by plkenney
Employees Worked With
Bill (William) Hill
