Coast Cadillac Port Richey

Extremely disappointed with new cars sales person Mariana Welch and New Car Director Nicholas Martin. I wanted to place an order for the 2025 Cadillac Escalade V series. She told me the price would be MSRP. Welch and New Car Director Nicholas Martin. I wanted to place an order for the 2025 Cadillac Escalade V series. She told me the price would be MSRP. I asked several times and she confirmed in a text message that the sales price would be MSRP. After she took my credit card number and driver's license, she sent me an invoice with $20,000 market adjustment. When I asked why, she said that her manager cannot sell at MSRP and has to charge $20,000 market adjustment. After going back and forth, Nicholas Martin ( New Car Director ) called me and apologized for misunderstanding/miscommunication, admitted he was wrong, and honored me with a promised price and sent me a SIGNED invoice. He even said that he talked to his General Manager Darrin Shelton and Darrin approved the deal. I have all communication in text messages, it is not "he say, she say". I asked when my car will be delivered and he said if they get additional allocation in October or November of 20024 I will receive my car in January or February of 2025. At that time I was third in line and they did receive additional allocations and they delivered several Escalades V series; however, my order did not move at all. I tried to find out this week the status of my order, on January 7th of 2025 and my order did not move at all. My car was supposed to be delivered around this time according to his estimates last year. I don't know what kind of scam they run over there but please people be aware and be careful ordering vehicles from there. I can only imagine what kind of tricks they play with used car sales. Probably the worst Cadillac dealership in Florida. Management needs to be replaced with honest people. Update 01/10/2025 I remembered few more things. Sales person told me on January 7th, 2025 that I was second in line for my car and New Car Director told me I am still 3rd in line. I was asking why and he simply blocked me. He just wants to sell cars to people who are willing to pay more money, not who honestly placed na order. So don't be surprised if you order your new car and it will take either forever to get or sold to someone else. Also, I remembered that New Car Director was forcing me to finance. More

The worse service station I have ever dealt with, made an appointment which meant nothing. Waited 7 hours for a simple diagnosis and price of $4300 to replace a power steering pump versus going down the s an appointment which meant nothing. Waited 7 hours for a simple diagnosis and price of $4300 to replace a power steering pump versus going down the street to a reputable company and get a price of $979 labor and material with 3 year warranty. Price gougers !! Stay clear. The service manager, Bill has a lot to learn regarding customer service. More

Chris made this purchase so easy. He took the time to explain all the features of the Cadillac XT4. Dealer is always first class clean, and all the staff are professional. Our financi He took the time to explain all the features of the Cadillac XT4. Dealer is always first class clean, and all the staff are professional. Our financial advisor Natalie was on top of all the documents and made all the signing so easy. We are looking forward to many years of servicing our vehicle at this dealership. Gold stars to all who assisted us. More

The process of purchasing my new vehicle went very smoothly! The salesperson was very helpful and knowledgable! smoothly! The salesperson was very helpful and knowledgable! More

Superb experience from beginning to end of the sale and beyond. This used vehicle was in immaculate condition and reflected the pride found throughout AutoNation Cadillac of Port Richey. Every question I h beyond. This used vehicle was in immaculate condition and reflected the pride found throughout AutoNation Cadillac of Port Richey. Every question I had was answered immediately or was immediately researched. The sales staff were all incredibly knowledgeable, courteous, and friendly. The facility is spotless and clean with a wonderful area for guests having maintenance completed. At 77 years of age, I have never witnessed a vehicle detailed as thorough as was done on my purchase! These folks are fair and honest - worthy of your patronage. More

From start to finish this was by far the best car buying experience I’ve ever experienced. We ended up buying two! The manager was in tune with our needs and helped us find exactly what we were looking for experience I’ve ever experienced. We ended up buying two! The manager was in tune with our needs and helped us find exactly what we were looking for. Even the sales person and finance guy were great! More

Absolutely great experience! ! I live out of state and handled all my paperwork on line so when I arrived I signed a couple of documents and was on my way back home!! Highly rec ! I live out of state and handled all my paperwork on line so when I arrived I signed a couple of documents and was on my way back home!! Highly recommended A+++ More