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Coastal Kia - Service Center

Wilmington, NC

4.8
3,475 Reviews

3,475 Reviews of Coastal Kia - Service Center

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June 07, 2023

Sam is a wonderful service advisor. Also everyone at this dealership are friendly and make you feel welcome. More

by ldhirish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Coastal Kia responded

Thank you! We could not agree more. Our Service Consultant Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need anything.

June 06, 2023

Please do your research. Kia and Hyundai, have had oil consumption problems. The is a class action lawsuit based on several different models have this issue. Of course the sa More

by RUPAZ07.RP
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darren Gokey
Jun 06, 2023 -

Coastal Kia responded

Mr. Paz, we apologize for your frustration. Unfortunately your 2017 Kia Sorento with 89,000 miles is out of the manufacturer's warranty. As a goodwill gesture, Kia corporate has offered to pay half to replace your engine. Please reach out to our service team if you choose to take advantage of this offer. Thank you

June 04, 2023

Service was great, went over expectations! Handled everything professionally, Very patient with me and helped with every step! I would recommend! More

by CINMADDOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey
Jun 05, 2023 -

Coastal Kia responded

Thank you for the five star review and high recommendations! We sincerely appreciate the high marks and gracious comments. We are thrilled to hear our service departments exceeded your expectations. Thank you! Please reach out if you need anything.

June 01, 2023

They have been very polite and considerate of our needs and been very professional. Their waiting area is very nice. More

by STRICKD10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and gracious comments. We love the feedback including, "they have been very polite and considerate of our needs and have been very professional." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

May 31, 2023

The service reps were very attentive to the customers and kept us informed as to the progress of our service visit. All of the reps. were very cordial and informative. More

by Robert W Speir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey
Jun 01, 2023 -

Coastal Kia responded

Great news Robert! We sincerely appreciate the five star service review and high marks for our Service Consultants, Darren Gokey and Gary Nelson. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us. Thanks again!

May 31, 2023

Had my 2020 Soul S in for its 52,000 mile service. The staff there is professional and very friendly and a pleasure to deal with. Nothing was forced on me or "suggested" to be done. I was told what my More

by Ronnie Dasilva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Coastal Kia responded

Wonderful news Ronnie! We sincerely appreciate the five star review and thoughtful testimonial. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia. Please call us if you need anything.

May 28, 2023

I have written reviews before, but I have to say Sam and the Kia team went above and beyond this past week. A few weeks an engine coil went bad and because so many used cars are out there, it took a few da More

by jvannostrand54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Coastal Kia responded

Wonderful news! We sincerely appreciate the five star service review and high praises for our Service Consultant Sam Weisman. Thank you for your testimonial and gracious feedback. It was kind of you to mention Sam by name. We are thrilled he exceeded your expectations. Thank you for choosing Coastal Kia!

May 27, 2023

Their service has always been exemplary, highest levels of courtesy and care. Thankfully, this vehicle has only needed one repair in 88,000 other than brakes and tires. More

by LampRx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Coastal Kia responded

Thank you for the five star review and compliments for our service department. We love the feedback including, "their service has always been exemplary, highest levels of courtesy and care." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

May 27, 2023

Courteous service. They did everything right to make us comfortable and did the job quickly and efficiently. More

by cjohnson100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey
May 30, 2023 -

Coastal Kia responded

Great news! We appreciate the five star service review and high marks for our team members. It was thoughtful of you to go online and rate your recent service experience. Please call us if you need anything.

May 26, 2023

Service on time, as promised. Courteos, efficient for a factory recall. Excellent dealership. Would recommend More

by BRACER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
May 30, 2023 -

Coastal Kia responded

Great news! We appreciate the five star review and compliments for our Service Consultant Darren Gokey. Thank you for the recommendations too. Please call us if you need anything.

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