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Coastal Kia - Service Center

Wilmington, NC

4.8
3,390 Reviews

3,390 Reviews of Coastal Kia - Service Center

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March 18, 2023

Anytime I call in to make an appointment everyone on the phone is courteous and responsive. When I bring my Kia in to be serviced, I know that the attention to the service provided is top-notch. I purchased More

by AMHANCHEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2023 -

Coastal Kia responded

Thank you for your loyalty and for making the drive to see us. We sincerely appreciate the five star review and gracious feedback. Please call us if you need anything. You are greatly appreciated! Thanks again

March 14, 2023

They did a great job. Let me know how long it will take and they were right More

by bearypookiebear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2023 -

Coastal Kia responded

Thank you for the five star service review and high marks for our service team members. We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything.

March 10, 2023

Coastal Kia seems reliable and is always prompt. Gary is a great Service Advisor yet all advisors are friendly. More

by DEBANDERSON90808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2023 -

Coastal Kia responded

Thank you! We appreciate the five star service review and compliments for our service consultants team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 09, 2023

The first time in service and they did a great job and were very helpful and friendly. More

by tom06harley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
4.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2023 -

Coastal Kia responded

Great news! Thank you for the five star review and high marks for our team members. We appreciate the feedback including, "the first time in service and they did a great job." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 08, 2023

The service staff is great. They keep me informed about progress. The waiting area is comfortable. More

by GIL3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2023 -

Coastal Kia responded

Thank you for the five star service review. We are thrilled to hear you were able to enjoy our lounge experience during your wait. Thank you for choosing Coastal Kia. Please call us if you need anything.

March 08, 2023

Sam in service and John Wigger excel in customer service. This dealership is one of the best you can find. Quality work at a reasonable price. More

by Clay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2023 -

Coastal Kia responded

Thank you Clay for the five star review and compliments for our Service Consultant Sam Weisman and Service Director John Wigger. We love the feedback including, "this dealership is one of the best you can find." We appreciate your business. Please call us if you need anything.

Mar 12, 2023 -

Clay responded

Just telling the truth.

Mar 15, 2023 -

Coastal Kia responded

You are appreciated Clay! Please call us if you need anything.

March 08, 2023

Coastal KIA Service Department was very modern, clean and inviting. My Service Consultant, Gary Nelson, was excellent. He was professional, knowledgeable, friendly and focused on correcting the issue with m More

by goodi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
Report | Print
Mar 08, 2023 -

Coastal Kia responded

Great news! Thank you! We sincerely appreciate the five star service review and compliments for our Service Consultant Gary Nelson. It was thoughtful of you to go online and rate your recent service experience. Thank you for trusting Coastal Kia with your automotive service needs.

March 08, 2023

My service tech was amazing. The service was fast and I couldn’t have asked for a better first service experience. More

by daleynikki1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember his name but he was a bald ?? Guy at the first desk to the left
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Mar 08, 2023 -

Coastal Kia responded

Thank you for the five star service review. We love the feedback including, "my service tech was amazing." We strive to deliver a truly exceptional experience to every client during every visit. We are thrilled to hear we exceeded your expectations during your first service visit. Thank you for choosing Coastal Kia!

March 08, 2023

They did an update of anti theft software, which was part of a recall, rotated the tires and an oily change. However, they must not have wiped up after the oil change, because some excess dripped on my drive More

by PTKEHOE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2023 -

Coastal Kia responded

Thank you for the review and helpful feedback. Please call us if you need anything.

March 07, 2023

Tony is very nice, good snacks and love the free car wash . And they took my NY stickers off the windshield. More

by LAURA.CANDELARIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Mar 07, 2023 -

Coastal Kia responded

Perfect! Thank you for the five star service review and gracious comments. We are thrilled to hear our service team exceeded your expectations. Thank you for choosing Coastal Kia!

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