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Coastal Kia - Service Center

Wilmington, NC

4.8
3,390 Reviews

3,390 Reviews of Coastal Kia - Service Center

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February 24, 2021

Sam Weisman is a awesome service representative. He keep me updated on the what’s going on with my vehicle when it’s being serviced. More

by TAWANAJACOBS34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Coastal Kia responded

We could not agree more! Sam Weisman "is an awesome service representative" and a wonderful ambassador for our Coastal Kia team. Thank you for the five star review and gracious comments. We are here if you need us. You are greatly appreciated. Thanks again!

February 23, 2021

My third time getting my Kia serviced and they still dont disappoint. Everything I ask about is thoroughly checked over and while waiting you are notified immediately if they find anything that needs work. T More

by BIGCBALLSTAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Coastal Kia responded

Wow! Thank you for your loyalty and this amazing five star review. We are thrilled to hear our service team exceeds your expectations during every visit. We strive to deliver a truly exceptional experience to every client. It was thoughtful of you to rate Sam Weisman with such high marks too. Thank you for choosing Coastal Kia!

February 22, 2021

They are always excellent with the service of our car! They always are prompt and reliable. They go above and beyond the call of duty More

by LAV113062
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Coastal Kia responded

Thank you for the five star service review! It was thoughtful of you to go online and share your experience. We love the feedback including, "always are prompt and reliable...go above and beyond the call of duty." We strive to deliver a truly exceptional experience to every client during every visit. Thanks again for the high marks for Bob and compliments for our team. Please call us if you need anything. We are here to help. Thanks again!

February 22, 2021

I want to thank Howard and Sam for helping us out on our last appointment. Never did I feel like they missed anything, thank you to them all. More

by pherrmann923
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Feb 22, 2021 -

Coastal Kia responded

You are very welcome! Thank you for the five star review and compliments for Howard and Sam in our service department. Your thoughtful review and gracious comments are greatly appreciated. Thank you for choosing Coastal Kia!

February 21, 2021

I had my first free service at coastal kia. It was as seamless with our service as it was buying our vehicle. I was able to drop off my car, catch a shuttle to the mall and back ready to go in about an h More

by Tennisgirl2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Our shuttle driver Bob was so friendly and wonderful!
Feb 22, 2021 -

Coastal Kia responded

Wow! Thank you so much for the amazing service review. We are thrilled you were able to enjoy our complimentary shuttle service. Thank you!

February 21, 2021

Set appointment for niro service, prompt attention, friendly snd competent service! Care taken inside waiting area too- comfy seating, tv, snacks and beverages—even a phone charging system...care compl More

by KARENMPAPPAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Coastal Kia responded

Wonderful! Thank you for the five service review and gracious comments. We are thrilled to hear we exceeded your expectations during and after your service was completed. Thank you for the amazing testimonial and great feedback. Please call us if you need anything. Thanks again!

February 19, 2021

Service is fast. Reps are nice. I don't have twenty five words to describe my experience. I do not like doing reviews any way. More

by ENTJ1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Feb 19, 2021 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We know the twenty five word requirement can be annoying. We sincerely appreciate the feedback including," service is fast... reps are nice." Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again!

February 18, 2021

Love the new digs! Breathing room! Obviously my main man Sam was on point but Bob and others were as always very obliging! Loved pulling into garage especially in rainy weather to walk in. ‘tu casa mi cas More

by irishactor55@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2021 -

Coastal Kia responded

Thank you! We love "the new digs" too. We are thrilled to hear you found our new building to be spacious and user friendly in poor weather. Thank you for the five star review and compliments for Sam, Bob and the entire service staff. Please call us if you need anything. We are here to help. Thanks again!

Feb 22, 2023 -

irishactor55@gmail.com responded

First, Sam Weisman is one of the many reason I give FIVE STARS to Coastal Kia.The other is Bob Tomlin. Both have been familiar faces in my years with Kia. I bought my 2015 Kia Forte brand new and haven't looked back. It is a wonderful car (now clocking nearly 175,000 miles) but along with it came service after the sale. Let me say that again, "SERVICE AFTER THE SELL!!!" However, I would be remiss not to also mention Bob Tomlin in my recent visit. Professional, friendly, (a bit quiet but don't be mislead, he is focused) but 100% committed to doing it right and at the same time working hard covering your back on work, and out of pocket. IF my Kia (EVER) gives out rest assured I will ONLY buy another Kia but thanks to Sam and Bob, I may never need to.I would also be remiss not to mention Kelly their shuttle driver. A true gentleman. Really, All are committed and the legacy that Mr. Stevenson created, lives on... Proud owner of my Kia, Don A. King

Feb 22, 2023 -

Coastal Kia responded

Thank you Mr. King! You are appreciated. Please let us know if you need anything.

February 18, 2021

With all the options there are of places to have your car serviced why choose Coastal Kia? The entire service staff is professional and friendly. Bob Tomin, Sam Weisman and Howard Ramsey provide outstanding More

by ronne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2021 -

Coastal Kia responded

Thank you! We are in our new building and would love to give you a tour! We sincerely appreciate the five star service review and compliments for Bob Tomlin, Sam Weisman and Howard Ramsey. Your testimonial and high recommendations mean the world to us. Please call us if you need anything. We are here to help. Thanks again!

February 17, 2021

Good work. A recall from Kia was done, as the upload from Kia was ready. I was well cared for while waiting. I got the complimentary car was also. A nice extra. More

by TEDAPPLEGATE6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Feb 19, 2021 -

Coastal Kia responded

Thank you for the five star review! We are thrilled to hear you were able to take advantage of our complimentary car wash. It is great to know Howard and our service team exceeded your expectations. Thank you for choosing Coastal Kia!

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