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Coastal Kia - Service Center

Wilmington, NC

4.8
3,415 Reviews

3,415 Reviews of Coastal Kia - Service Center

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November 17, 2020

I'm sorry our Kia was purchased pre-owned elsewhere, but I'm sorry our Kia was purchased pre-owned elsewhere, but have enjoyed all our interaction with Coastal Kia, Howard Ramsey in particular. Warranty re More

by LSTREMPEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Nov 18, 2020 -

Coastal Kia responded

Thank you for the five star service review and compliments for Howard Ramsey. We sincerely appreciate the loyalty and high recommendations. We love the feedback including, "warranty repairs are cheerfully performed and everything is explained patiently, professionally and thoroughly." We appreciate you! Please call us if you need anything, we are here to help.

November 17, 2020

Howard Ramsey was great. He was professional and willing to take some extra time to make sure I knew everything I needed to when picking up my car. More

by ALIFLAHERTY78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Nov 18, 2020 -

Coastal Kia responded

We could not agree more... Howard Ramsey is "great." Thank you for the amazing five star review and kind remarks. We sincerely appreciate you choosing Coastal Kia for your automotive service needs. Thank you for being an important part of our Coastal Kia family!

November 16, 2020

Very friendly & professional staff. Workmanship is excellent & look forward to the purchase of a new car early next year. Accommodation were very clean, & really likes the shuttle service. Great job g More

by PAPALEW1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the gracious testimonial. We are ready for that new car purchase when you are. It was thoughtful of you to give Sam Weisman such high marks too. We love the feedback including, "very friendly and professional staff." Pleaes call us if you need anything. We are always here to help. Thanks again!

November 14, 2020

There's no other place that I would go to get my cars serviced. The customer service is great and the cleanliness of the business More

by TAWANAJACOBS34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Coastal Kia responded

We love this! Thank you so much for the five star service review and high marks. It was thoughtful of you to go online and rate your experience with Sam Weisman and our Coastal Kia service team. We appreciate you and your loyalty so much! Please call us if you need anything. We are here to help.

November 13, 2020

My Kia just clicked 137,000 miles and my service at Kia is amazing. Now during Covid I see first hand everyone takes our safety seriously. Sam my go to is awesome but everyone in service are amazing too. O More

by irishactor55@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Nov 13, 2020 -

Coastal Kia responded

137,000 miles... wow! Congratulations! Thank you for the wonderful service review. We sincerely appreciate you choosing Coastal Kia for your service needs. It was thoughtful of you to mention Sam by name. Thank you for your loyalty. Thank you for being an important part of our Coastal Kia family. You are apprecieated!

November 13, 2020

Staff is very friendly and helpful. They tailor my service based on how much mileage I put on my car. Since I don’t drive all that much, I can ring my car I every 6 months. I needed new tires this tim More

by Hummer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Coastal Kia responded

Wonderful! Thank you so much for the awesome service review and gracious comments. Thank you for letting us earn your trust. We love your comments including, "staff is very friendly and helpful...they tailor my service base on how many miles I put on my car." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

Nov 13, 2020 -

Hummer responded

I’m glad you liked the responses I gave. You truly earned each one. I love Coastal Kia and I will be your customer for life. When I need a new car, I’ll buy from you

November 13, 2020

I feel like I'm visiting friends when I come. Good service p ople and attitude. I don't feel as if it is a burden to go. More

by GRAMASR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Nov 16, 2020 -

Coastal Kia responded

Thankyou for the five star review! You are "visiting friends" when you come in. We love to hear it! We sincerely appreciate the five star review and high marks. We appreciate you so much!

November 12, 2020

As always, excellent, friendly, knowledgeable service at Coastal Kia service department. Sam always keeps me informed on what type of service my Kia needs at each visit. Great folks!!!!! More

by BETSYB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Coastal Kia responded

Thank you for the five star review and wonderful compliments. We sincerely appreciate the five star service review for Sam Weisman and our team. We pride ourselves on striving to deliver a truly exceptional experience to every client during every visit. Thank you for your loyalty to Sam and our crew. We appreciate you!

November 12, 2020

The entire service advisor crew Howard Ramsey, Samuel Weisman and Bob Tomlin are professional, courteous, knowledgeable and friendly. Always greet you by name give you info on your service request and ke More

by ronne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Nov 12, 2020 -

Coastal Kia responded

We love this! Thank you so much for the five star review and gracious comments. It was extremely thoughtful of you to mention Howard Ramsey, Sam Weisman and Bob Tomlin by name. You said it best... they truly are "a great example of the dealership's values and mission." You kind words have been shared with Howard, Sam and Bob. Thank you for your loyalty. We appreciate you being such an important part of our Coastal Kia family!

November 12, 2020

Jason, Bob, and Mike have made being a car owner an incredible experience for me. I have not had the please sure working with anyone else but these three alone have made me feel like I made the right d More

by DALLAS9321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
Nov 13, 2020 -

Coastal Kia responded

Thank you! Congratulations on your recent purchase! We sincerely appreciate the wonderful review and gracious comments. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again!

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