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Coastal Kia - Service Center

Wilmington, NC

4.8
3,481 Reviews

3,481 Reviews of Coastal Kia - Service Center

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February 05, 2024

Take good care of my car. Nice people. Service dept. is the greatest! Very clean. More

by STEPHANIE7322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey
Feb 06, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for our service team and facility. It was thoughtful of you to rate so many of our service team members with such high marks. Thank you for choosing Coastal Kia!

February 04, 2024

Fail to put my mileage sticker on my windsheild other than that all was fine More

by RGRIFFITH5834
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Coastal Kia responded

Thank you for the helpful feedback. We can print a new sticker at your convenience. Please reach out to our Service Director, John Wigger at 910-408-0100. We look forward to your call. Thank you!

February 04, 2024

From start to finish, my experience was great. Mr Howard checked me in. He is a very nice man . Great customer service!! More

by MCLARKSON_54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard, Darren Gokey
Feb 05, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for our Service Consultant Howard Ramsey. Howard is a true ambassador for our customer service culture. We appreciate you recognizing Howard Ramsey and Darren Gokey in your review. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

February 04, 2024

My advisor Bob did a great job. Check in was easy and my car was done very quickly. I would highly recommend Coastal Kia. More

by Paige Keel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Coastal Kia responded

Great news Paige! We sincerely appreciate the five star service review and compliments for Bob Tomlin. It was thoughtful of you to mention Bob Tomlin by name. We appreciate the high recommendations too. Thank you for choosing Coastal Kia!

February 03, 2024

Was greeted immediately, reviewed what was to be done. I was told it would be finished in about 2 hours. When 3 hours came I was getting concerned because I hadn't heard anything. But finally I was told More

by BLACKSABLE0514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star review and your patience as well. We love the feedback including, "was greeted immediately, reviewed what was to be done." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

February 03, 2024

Service was excellent, Howard was very helpful, kept me informed of progress, price was better here than other places. Have worked with Howard in the past and trust his judgement on service More

by TKUZENKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Feb 05, 2024 -

Coastal Kia responded

Thank you! We are thrilled to hear our Service Consultant Howard Ramsey has earned your confidence and trust. Thank you for the five star review and compliments for our service team. It was thoughtful of you to mention Howard Ramsey by name. Thank you for choosing Coastal Kia for your automotive service needs.

February 02, 2024

I found the technical and service department team knowledgeable, professional courteous and ready and willing to assist me with any questions or concerns. More

by david.toppin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
Feb 02, 2024 -

Coastal Kia responded

Great news! Thank you for the five star service review and compliments for our Coastal Kia service team. We love the feedback including, "I found the technical and service department team knowledgeable, professional, courteous and ready and willing to assist..." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

February 02, 2024

Wonderful! I loved the courtesy pickup service. It saved the day. All the staff were super polite and welcoming. More

by MACANDROMEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard, Daniel K. David, and Michael
Feb 02, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for our team. We are thrilled to hear you were able to take advantage of our complimentary courtesy van service. We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything.

February 01, 2024

It was super easy to schedule an appointment. When we arrived, I was impressed be the cleanliness of the service area. We were able to get right in for our appointment and we got exactly what we More

by BWPERSY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Coastal Kia responded

Fantastic news! Thank you for the five star service review. It was thoughtful of you to go online and rate your recent service experience. We are thrilled to hear our service team exceeded your expectations. We appreciate the compliments for our facility as well. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

February 01, 2024

Great service work, quick and perfessional. They helped with a situation and handled it very quick and perfessional. Very please. Thank you, Mr John and Mrs Peggy. Til next time, yall!! Thanks More

by Destonejr75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peggy Robert's
Feb 02, 2024 -

Coastal Kia responded

Mr. Stone, thank you for taking our call today. We look forward to addressing your concerns. Our Service Director John Wigger will be contacting you to gather more information. Thank you for choosing Coastal Kia!

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