Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Coastal Kia - Service Center

Wilmington, NC

4.8
3,391 Reviews

3,391 Reviews of Coastal Kia - Service Center

Sort by
December 20, 2023

Communication about my vehicle was great. They make the process to get your vehicle serviced seamless. More

by baileighmoser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2023 -

Coastal Kia responded

Great news! Thank you for the five star review and gracious comments. We sincerely appreciate you choosing Coastal Kia for your automotive service needs. Thanks again!

December 20, 2023

Always friendly and explain services needed and provided. Very quick with service and time waited. More

by cburd628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2023 -

Coastal Kia responded

Great news! Thank you! We sincerely appreciate the five star review and gracious comments. We love the feedback including, "always friendly and explain services needed and provided." We are here if you need us. Thank you for choosing Coastal Kia!

December 19, 2023

Always polite and keep you informed during the whole visit. We love this Kia dealership. More

by sjbreeden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2023 -

Coastal Kia responded

We love you too! Thank you for the five star service review and compliments for our team. We appreciate the remarks including, "always polite and keep you informed during the whole visit." Please call us if you need anything. Thank you for choosing Coastal Kia for your automotive service needs.

December 16, 2023

Apparently the warranty I paid for doesn't cover anything except oil changes. I was supposed to get an appraisal and I didn't. More

by crews050556
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2023 -

Coastal Kia responded

We are here to help. Please call our Service Director, John Wigger, or our Operations Manager, Peggy Roberts at 910-408-0100 to discuss your concerns. We look forward to your call.

December 16, 2023

Sam is by far the best service representative that I have EVER dealt with. He is polite and engaging. I would not take my vehicles anywhere else. I own a flower shop and use both my Kia Soul and a Nissan van More

by IOU1BIGGUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2023 -

Coastal Kia responded

Wonderful news! Thank you for the amazing review. Sam Weisman is a true ambassador for our customer service culture. We love the feedback including, "Sam is by far the best service representative that I have EVER dealt with." We sincerely appreciate your loyalty. Thank you for choosing Coastal Kia!

December 16, 2023

Great dealership. Great employees. Great cars, great new logo, great location, great service. Always happy! More

by Stephanie T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2023 -

Coastal Kia responded

Fantastic Stephanie! Thank you for the five star review and amazing comments. We love the feedback including, "always happy!" We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything.

December 16, 2023

I waited on my service and they were on schedule I was given prior to the seevice More

by SCALFM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2023 -

Coastal Kia responded

Thank you for the five star service review and compliments for our Service Consultant Sam Weisman. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia for your automotive service needs.

December 15, 2023

Hands down the best Kia dealership I’ve been to (and I’ve been to a lot since I’ve moved all over). Super friendly staff that always make me feel like a valued customer. They always take great care of my KIA More

by Corinnemonahan4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2023 -

Coastal Kia responded

Wonderful news! Thank you for the five star review and compliments for our service team. We love your feedback including, "super friendly staff that always make me feel like a valued customer." Thank you for trusting our service team to take care of your Kia Sportage. We are here if you need us.

December 15, 2023

We were in and out of routine service visit in no time. The shuttle drive, Dave, took us to Hironimus for dinner. The car was serviced and washed until we returned back. Sam described the service work done More

by DENHOY81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2023 -

Coastal Kia responded

Wonderful news! We appreciate the five star review and are thrilled to hear you were able to take advantage of our complimentary shuttle service and complimentary wash. It was thoughtful of you to give our Service Consultant Sam Weisman such high marks. Thank you for choosing Coastal Kia!

December 15, 2023

Bob and Howard were fantastic to work with! They really knew there stuff! I highly recommend them! More

by DITZYSPILOTCAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard
Report | Print
Dec 20, 2023 -

Coastal Kia responded

Thank you! We appreciate the five star review! It was kind of you to mention Bob Tomlin and Howard Ramsey by name. Your high recommendations mean the world to us. Thank you for choosing Coastal Kia!

1
...
91
92
93
...
340