Coastal Nissan - Service Center

Poor Service and Lack of care after purchasing vehicle Disappointed with both the sales and the service department. Upon purchasing my vehicle, I didn't know until the next day when I went to use my Navi Disappointed with both the sales and the service department. Upon purchasing my vehicle, I didn't know until the next day when I went to use my Navigation that it did not work from the factory. Also I thought it was odd but my steering wheel was not straight when driving straight. Coastal Nissan is out of my way but I figured I would give them the benefit of the doubt and have them fix it a 2 weeks later when I had a chance on a Saturday to repair the Nav. I made an appointment and was there for 3 hours for them to tell me it needed a new Radio. They had to order they told me and they would call when it came in. They said it usually takes a week to come in. Well I am busy as heck and five weeks later I call and they said let me check. I was put on hold, and they said oh that just came in last night. Bring it in and they will swap it out. I said can you squeeze me in today. I said I have an appointment in an hour. They said you should really leave it with us for a half of day or full day. I said I cannot give up the work truck for a day plus they were over an hour from my home. I asked because of the situation that it was broken from day one and this was not checked for the vechicle prep , can they try to help me out and get it done within an hour. He said they couldn't. I emailed my sales rep (Commercial sales manager) the following, and never heard back. "Sent 9/19/16 - 12:28pm - Hi Bill. I have had nothing but bad luck with your service department. The navigation has not worked since day one. It does not show your correct location. I made an appointment over a month ago and sat there for 3 hours on a Saturday. It has been 5 weeks. No one called me to say the part was in. I had to call. I asked how long it would take and they are telling me two hours. It is tough for me to give up the van for 2 hours during normal hours. I do not see why it would take 2 hours to swap the radio out. The problem has been already diagnosed. I do like the Nissan vans and plan on buying them for future fleet trucks but not sure if I like the way Coastal has treated me. I just wanted to pass this feedback on to you since you were my point of contact. " Well a couple weeks went by and we were swamped so I could not bring the vehicle in because we were working 70 hour weeks. I schedule an appointment for this Saturday. I called to confirm they could get the radio done along with the vehicles first 5000 mile warranty. Yes, I went 5000 miles with a brand new vehicle that had Nav that was useless. They said oh we returned that part because it had to be done within 30 days. I was very upset. Still have not heard back from any manager or sales rep. I ended up going to Nissan Villiage this weekend for the oil change. The service rep Kevin was extremely helpful. They took care of the oil change and rotated the tires. He said to me, when rotating your tires we noticed your alignment was way off. I said I thought it was off, and odd the wheel would be turned way to the right when driving straight. He said it was off about 20% on both sides. They fixed it under warranty and diagnosed on their own. Why is it Coastal had the van for 3 hours and didn't notice it? And Nissan Villiage fixed the Nav with an update without ordering and changing the radio out. I was very impressed with Nissan Village and will no longer take my fleet vehicles or new vehicle purchases to Coastal Nissan. We own 6 vehicles and purchase vehicles every year. More

Unimpressed I recently moved and didn't want to make the long drive to my dealership(Balise Nissan cape cod). I decided I'd give coastal a try. Was in 4/22 with 1 I recently moved and didn't want to make the long drive to my dealership(Balise Nissan cape cod). I decided I'd give coastal a try. Was in 4/22 with 11am appointment. I was having an oil change, and my drivers heat/cool seat wasn't working. I'm brand new too this dealership I had few questions. Those questions were answered with ah jeez I don't know and im not sure. Questions were about the one one rewards program. I was told he would inquire and come find me. Ok great thanks, never came to find me with answers, nor to update me. I was here for 2hrs! After the first hour I got up and looked out the window that views service area saw my car made note of time. I noticed the guys near my lift moving my car, I waited 20 mins. Then I sought out service department, response was oh I was just coming to get you. I know things take awhile but was it too much to update me in the 2 hrs, plus extra 20mins my car sat done! I really appreciated sitting here! Now it's 4/28 I'm back for the part to fix the seats. I asked when making appointment how long a job. Oh it's easy about hour. Ok great, I got here 1145 I'm currently still sitting here as I write this review 210p Again no ones come to update me, I go in search of service department. They inform me it wasn't what they thought at first. I needed another part, that's great you found the cause, but again some communication would have been nice. Especially when I entered into almost 2 hrs of being here. I'm sorry I guess I'm spoiled by my dealership(Balise Nissan) I won't be coming back here again. The service people were pleasant, but I feel communication could be worked on. More

A problem with car after we picked it up was taken care of. My wife and i bought a used car at Coastal's used car lot. I had an issue with the car that i noticed after driving the car the first week that I had My wife and i bought a used car at Coastal's used car lot. I had an issue with the car that i noticed after driving the car the first week that I had it. I contacted Lance my sales man and he recommended that i bring it down. They looked at the car and determined that it did need some attention. They put me in a loaner on the spot and did what they had to do to make the repair right. There was no out of pocket expense for me even though technically they didn't have to. I was impressed with Linda in the service department who made sure i was happy with the way things were going. They were prepared for me to be in the loaner as long as was necessary. It was only a couple of days. I would highly recommend Coastal's used car center for sales and service especially after the sale. They did whatever they needed to do to make sure it was fixed right and that I was satisfied. More

I had a terrible service experience at this dealership and will not consider returning. Even after the poor service, I sent an email to the service manage, Mr. Kittredge, and he never even followed up or and will not consider returning. Even after the poor service, I sent an email to the service manage, Mr. Kittredge, and he never even followed up or acknowledged receipt of my email...a continuation of the poor service and the "I don't care" attitude you'll get at Coastal Nissan. I spoke with the service technician on the phone and advised I would call him back within 30 minutes to authorize any of the work quoted. After an hour of attempts to reach him- all attempts were received by me being dumped into voicemail- I left a message on the machine. Following leaving the message, I again called back and was told by the front desk that they were "too busy" to get him on the phone but they assured me he checks voicemail frequently. Almost two hours later, I arrived to the dealership to find the technician and another employee standing in the service bay laughing and talking. I should note, the service bay was completely empty. When I approached him about my car and about the message I left him, he advised me he had not "had time" to check his messages. When I voiced my frustration with him and my impression of him standing around laughing with co-workers while I had been waiting for a response, he quickly snapped at me and told me he had been "too busy" all day and I needed to "calm down". When I told him to "drop his attitude" he smart mouthed me and walked out of the shop. I would never treat a customer like the service technician treated me. Not only did he not respond in a timely manner to my attempts to reach him, in fact he didn't respond at all, but he also was rude and belligerent rather than apologizing and attempting to fix the situation. I will not be bringing my car back to there; it will be worth the extra drive for me to go to Quincy than to deal with their rude and delayed customer service. More