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Coastal Volkswagen
Hanover, MA
1,599 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,599 Reviews of Coastal Volkswagen
April 29, 2019
Best experience when it comes to buy a car Very helpful as soon you walk in the door. Always making sure you are comfortable. When it comes to the buying experience they help you pick the best Very helpful as soon you walk in the door. Always making sure you are comfortable. When it comes to the buying experience they help you pick the best possible car that fits what you really want. Matt Smith was the sales rep during that day. They don't go for the most expensive, but the best car for you. Can't recommend it enough! More
by Jpires
Employees Worked With
Matt Smith
April 29, 2019
One of the easiest experiences buying a car. Matt was a pleasure to work with friendly and knowledgeable. It was a stress free transaction! Would highly recommend Coastal to anyone looking to pur Matt was a pleasure to work with friendly and knowledgeable. It was a stress free transaction! Would highly recommend Coastal to anyone looking to purchase a car More
by Knhamel
Verified CustomerEmployees Worked With
Joe Letorney, Matt Smith
April 29, 2019
Bad service. I arrived at the scheduled time, was told the service would take 45 minutes, and when I came back 90 minutes later they had not even started working o I arrived at the scheduled time, was told the service would take 45 minutes, and when I came back 90 minutes later they had not even started working on my car. It messed up my schedule for work for the day. More
by agh896
Employees Worked With
Not sure, Ryan Getzinger
April 29, 2019
Recall service Called to schedule recall air bag service. Promptly got a convenient time. Efficient and friendly. On first appointment when parts were not available Called to schedule recall air bag service. Promptly got a convenient time. Efficient and friendly. On first appointment when parts were not available they gave me advance notice More
by Diesel79
Employees Worked With
Ryan Getzinger, Danielle Crowley
April 29, 2019
2019 Volkswagen Tiguan I worked with Matt on signing up for a lease with the new 2019 Tiguan. The process was smooth, he even stayed late to help me get my car as soon as po I worked with Matt on signing up for a lease with the new 2019 Tiguan. The process was smooth, he even stayed late to help me get my car as soon as possible. He was a pleasure to work with! More
by LINDSEYGIFFORD1991
Employees Worked With
Matt Smith
April 29, 2019
Great Experience Coastal was such a pleasant experience for me and my mom. We got to test drive multiple cars with no problem--all in great condition too! They were no Coastal was such a pleasant experience for me and my mom. We got to test drive multiple cars with no problem--all in great condition too! They were not too pushy and simply just showed us our options rather than forcing a sale down our throat. They seemed to want to actually help rather than just make commission. When it came to financing they did all the work for me and all I had to do was sign the papers and it was all set. I'm able to get my car after 3 days which is nice and quick. 10/10 would recommend! More
by HANNAHGABRIEL24
Employees Worked With
Richard Grant
April 29, 2019
Great Experience From the minute we walked through the door we were greeted warmly. We felt like old friends When we first arrived in the parking lot we were greeted b From the minute we walked through the door we were greeted warmly. We felt like old friends When we first arrived in the parking lot we were greeted by Danielle and she pointed us in the right direction for sales. Chris and Joes were so kind and caring and made this purchase a wonderful experience. We highly recommend Coastal VW Dealership!!!! More
by ACORRIE613
Employees Worked With
Danielle Crowley , Ron Singer, Chris Ryan, Joe Letorney, Danielle Crowley
April 29, 2019
Great service! Quick and excellent customer service. Answered all my questions and needs in a timely manner. Super friendly staff. Very helpful, will definitely be r Quick and excellent customer service. Answered all my questions and needs in a timely manner. Super friendly staff. Very helpful, will definitely be recommending this dealership! More
by KSPADE1019
Employees Worked With
Evan Chochrek
April 29, 2019
Total lack of communication I dropped my car off for service at night and thought I'd get a call in the morning (like I always have at other dealers) but never did. I called to f I dropped my car off for service at night and thought I'd get a call in the morning (like I always have at other dealers) but never did. I called to follow up on the status at 1pm only to have the phone ring for 5 minutes before I gave up. When I called again I ended up with the voicemail of the service advisor who never returned my call. At 3pm I called again and told the person answering the phone that I hadn't heard from anyone so she was able to track down service and tell me my car would be ready for pickup that night. When I picked up the service advisor told me the check engine light might come back on and if it does it's related to a recall and he'd have to order a part. The next day the light came back on. Why not just order the part right then since the light was going to come back on?! Now I have to find another time to bring it in for service. I'm thinking of going totally out of my way up to Braintree since I'm so unimpressed with my first experience at Coastal. More
by LC326
Employees Worked With
Ryan Getzinger
April 29, 2019
Painless Audi Purchase I worked with Lance Ward at Coastal Auto Center and had a seamless experience purchasing a used Audi Q5. At no time did I ever feel pressure to purch I worked with Lance Ward at Coastal Auto Center and had a seamless experience purchasing a used Audi Q5. At no time did I ever feel pressure to purchase the car or rush a decision. He was very helpful in answering all of my questions. More
by MICHAELSHEACARLSON
Employees Worked With
Lance Ward, Amanda Cruz
