Coastal Volkswagen

Terrible buying experience Went to buy a car at Coastal VW. Sales manager never got out of his chair or even introduced himself. After he berated me some, he asked if I had ev Went to buy a car at Coastal VW. Sales manager never got out of his chair or even introduced himself. After he berated me some, he asked if I had ever bought a car before. (I have only bought 30 cars or so). Then he began barking prices at me as I was leaving. Just classless. More

Quick and easy Terrence S made the process easy. He was very enthusiastic and knowledgeable. He did not desert us once the papers were signed. We were happy to dri Terrence S made the process easy. He was very enthusiastic and knowledgeable. He did not desert us once the papers were signed. We were happy to drive home car same day. More

Coastal VW is the Best VW Dealership in MA Terrance and John were absolutely fantastic in the whole process! I went late to the dealership from Peabody to see a Passat I wanted. I loved the Pas Terrance and John were absolutely fantastic in the whole process! I went late to the dealership from Peabody to see a Passat I wanted. I loved the Passat and Terrance answered all my questions and concerns. Three hours later I took my new Passat and traded my older Jetta! Easy peasy transition and i got a great deal! I love my new Passat and Coastal made is very easy and such a great experience! Coastal VW, I hope you appreciate Terrance who did a wonderful job for us! John in finance was excellent as well and never pushed anything additional to buy. I did purchase GAP insurance which I always do. Thanks Coastal! I will be back to buy our next vehicle in the family! (Even though its so far away...thats how good this place is!) More

great experience! Just purchased a Tiguan from Coastal, and I love it! Terrence was very helpful - I was shown all the options I was interested in - and I had everythin Just purchased a Tiguan from Coastal, and I love it! Terrence was very helpful - I was shown all the options I was interested in - and I had everything I needed right away! I definitely recommend. More

Sales and Finance service I just purchased an Audi from Coastal. I had a short window of time to make a deal with the sales team. The "sales pressure" was mostly on my end. Coa I just purchased an Audi from Coastal. I had a short window of time to make a deal with the sales team. The "sales pressure" was mostly on my end. Coastal used, a direct and upfront sales approach to expedite the process. Terrance went above and beyond; exceeding my expectations. Coastal even delivered my S4 up to New Hampshire. I had a great experience with the staff from Coastal. I appreciate their bottom line sales and finance approach. Terrance facilitated the sale and Ron displayed exceptional diligence in providing outstanding financial service. More

Ridin' high in my GTI I love buying cars at this dealership- have done three here so far. Terrence worked really hard to find my particular GTI of which there was only one I love buying cars at this dealership- have done three here so far. Terrence worked really hard to find my particular GTI of which there was only one in the Northeast like it at the time. He also took a large chunk of time getting me familiar with the new model and he gave me a great deal as always. Along with Tony in finance, I really enjoyed working with him. More

Loved it Terrence and Tony are awesome! Terrence gives a hoot - knows the cars in and out. Tony takes the pressure out of the purchase and is an all around g Terrence and Tony are awesome! Terrence gives a hoot - knows the cars in and out. Tony takes the pressure out of the purchase and is an all around great guy. Both of them deserve I nice hefty raise! The other sales people seemed great too. Great experience. Great deal. I've driven Toyotas all my life. The Germans make a much nicer car. Well see how long it lasts! - loving it for now! Thanks Tom Jenkins More

Terrible customer service I purchased a 2015 Golf at Coastal. I noticed when I got home that the front bumper was damaged and had to be replaced. Don't know how they didn't no I purchased a 2015 Golf at Coastal. I noticed when I got home that the front bumper was damaged and had to be replaced. Don't know how they didn't notice damage because it was inches away from license that they applied to bumper. Along with bumper repair I was also promised an inspection sticker and wheel lock key that did not come with car. When I went to picked up car the repair was done but no sticker or key. They offer lots of promises over the phone that everything will be taken care of and it isn't. More

Coastal Volkswagen is Five Star! After meeting Terrence Sternbenz I knew he was an exceptional sales person who would fulfill my needs and did exceed my expectations. This is the best After meeting Terrence Sternbenz I knew he was an exceptional sales person who would fulfill my needs and did exceed my expectations. This is the best car buying experience in the last ten years. I will definitely recommend Coastal Volkswagen to my family, co-workers and neighbors. Thanks Terrence!! More

2015 Jetta Terrence was exceptional. The service I received at Coastal VW is the reason me and my family will purchase a car from them again. I strongly recomm Terrence was exceptional. The service I received at Coastal VW is the reason me and my family will purchase a car from them again. I strongly recommend visiting Coastal VW if you're in the market for a new vehicle. More