Coconut Creek Subaru

Twelve days ago my wife's 2017 Honda CRV was totaled by another driver. We purchased a home 6 months ago, so a new vehicle was not something we were planning on for many years. To compound matters, our 4 another driver. We purchased a home 6 months ago, so a new vehicle was not something we were planning on for many years. To compound matters, our 4 year old son has ASD. Our son gets very overwhelmed and acts out when he's in strange places. After the accident I went online and placed a request for information for the vehicle we ended up purchasing. Michelle contacted me the next morning. I found her to be extremely pleasant. Unfortunately, I had a very bad experience with an internet salesperson when I purchased the CRV, so I was skeptical. That night I decided to stop in unannounced to get a feel for Coconut Subaru and test drive the Forester. In light of the fact that my son would be going with us to purchase a vehicle, I wanted to be 100 percent certain that we would have a positive experience when purchasing our new vehicle. Thankfully, when I stopped by unannounced, I was greeted by Fernando. I was immediately impressed by Fernando's knowledge. Fernando put me at ease about purchasing a vehicle from Coconut Creek Subaru. The next night I stopped by with my wife to show her the Forester. She liked the Forester and agreed that it was the right vehicle for our family. She also felt comfortable Coconut Creek Subaru. While I spoke to a few dealers, I felt the most comfortable with Coconut Creek Subaru. At one dealer, which I visited after a doctor's appointment, I had a salesman tell me that I knew more about the car than him. I had another dealer send me a credit application after they emailed me a quote. Finally, I had a saleswoman at the dealership where my stepfather leased his Subaru Crosstrek from literally accuse me of lying. When I confirmed a few days later that the insurance company was totaling the CRV, I worked out the numbers with Michelle. She then had my wife and I run our credit, which I knew was top tier. Once I had the deal in writing, I gave a $500.00 deposit with the caveat that we would pick up the Forester when the numbers were finalized with the insurance company. This evening we picked up our Forester. Even though Fernando got off at 6 pm, he stayed late and helped me install our car seat. Brian went out of his way to explain to my wife how to use all the features. Finally, Rawle in finance was extremely patient with our son, even when he was running around his office, and even brought out crayons so my son could color. I cannot say enough good things about Coconut Creek Subaru. While we had no intention of buying a new car until my wife's CRV was totaled, the experience we had purchasing our new Subaru Forester at Coconut Creek Subaru was one of the best we've ever had. More

Leased a '21 Crosstrek and had an amazing experience at the dealership. Chris is amazing and made leasing a Subaru a very pleasant experience, will definitely be leasing again from Chris! the dealership. Chris is amazing and made leasing a Subaru a very pleasant experience, will definitely be leasing again from Chris! More

I brought my car for my first maintenance 12/31/2020 but I had my bike roof rack, Service Advisor Lydia Difinizio told me that they cannot wash my car because the rack, after the service my car was washed a I had my bike roof rack, Service Advisor Lydia Difinizio told me that they cannot wash my car because the rack, after the service my car was washed and the rack was damaged. On January 13 she sent me an email "We filled out a check request form, you should be getting that sent over". However I waited for few weeks but I dont get the check for $230.68, then I went to retailer and I spoke with the service manager Raymond Serrano and he told me 2 weeks ago that I will get the check soon, now he didn't answer my emails or phone calls. I'm disappointed because this little incident is taking 2 months to fix it. Willfrand Rojas More

Aside from their turnover, the sales persons I've eventually dealt with are always friendly and willing to work with me and answer all questions I had. eventually dealt with are always friendly and willing to work with me and answer all questions I had. More

I always have a pleasant experience at the Subaru dealership at the Coconut Creek Auto Mall. Bryan Cona our sales man was very nice and easy to work with. He was patient and very knowledgeable. I wou dealership at the Coconut Creek Auto Mall. Bryan Cona our sales man was very nice and easy to work with. He was patient and very knowledgeable. I would recommend working with Bryan Cona to all my friends. More

I purchased my Subaru Forrester at this dealership in 2017 and have continuously had my car serviced there. However, this week was my last time! When I called to make my appointment the receptionist di 2017 and have continuously had my car serviced there. However, this week was my last time! When I called to make my appointment the receptionist did not tell me that after 40,000 miles my warranty was up when I told her that my mileage was 39,900 so I did not make an appointment for that day or the next morning, then she quoted a synthetic oil change at $65, so I made an appointment for after work the next day. When I arrived I was met by an unfriendly service person, my oil change was $95. and my tire pressure light would cost only $165 to diagnose as my mileage 40070 and fixing might be around $200. The next day I called 2 other local Subaru dealers who only charge $70 an oil change and would work with me on the sensor issue. More

BUYERS BEWARE OF THIS DEALERSHIP I purchased a car from this dealer. Salesperson was Bryan Cano. Half of the things he told me to get me into the dealership were lies. Sneaky wi I purchased a car from this dealer. Salesperson was Bryan Cano. Half of the things he told me to get me into the dealership were lies. Sneaky with pricing and terms. Whatever they promise you make sure you get in in writing (clearly) stated. Bryan Cano was horrible. More

My Worst New Car Buying Experience Ever! Horrible place to do business. They sold me a brand new damaged vehicle and then exhibited extreme incompetence in attempts to repair what was wrong. Horrible place to do business. They sold me a brand new damaged vehicle and then exhibited extreme incompetence in attempts to repair what was wrong. They transformed me from a Subaru fan into someone who will never do business with Subaru or this dealership ever again! I went from happy new car owner to wishing I had my old Toyota back. Subaru clearly does have the quality control that brands like Honda and Toyota possess. I wish that I had never heard of these people and they show no interest at all in resolving the issues that are their fault. Vinnie the disreputable sales guy sent me to a tint shop and advised me to get the windshield tinted like his car. "Once you try it, you'll want it on every car," he said. The tint guy said no, that's illegal and could interfere with the car's life safety equipment. Subaru even says don't do it. These folks should not be in the car sales business. Do yourself a favor and shop elsewhere! More

They were very competent and transparent with their deal. Salesperson was knowledgeable and it was a pleasure dealing with him! Delivery of my Forester was perfect! I would recommend Coconut Creek dealership Salesperson was knowledgeable and it was a pleasure dealing with him! Delivery of my Forester was perfect! I would recommend Coconut Creek dealership! More

The salesman ( Fernando) was extremely pleasant and knowledgeable! It was a pleasure dealing with him. It was our second purchase from Subaru- the first was 4 years ago with Ryan as our salesperson. Tu knowledgeable! It was a pleasure dealing with him. It was our second purchase from Subaru- the first was 4 years ago with Ryan as our salesperson. Turns out Ryan trained Fernando- and it shows! More