Coconut Point Ford - Service Center

Coconut Ford did an outstanding job of taking care of a rattle issue. They were very informative and notified me that parts had to be ordered to correct the problem. Excellent service. rattle issue. They were very informative and notified me that parts had to be ordered to correct the problem. Excellent service. More

Fantastic service as always. Great communication. Detailed what was needed to be done on the car. Gave me several options to choose from. Will return Detailed what was needed to be done on the car. Gave me several options to choose from. Will return More

Service manager is rude, expressing disbelief that I’d previously used synthetic oil during my last service - also at a Ford service department. Technician rotated tires and didn’t adjust air pressure to previously used synthetic oil during my last service - also at a Ford service department. Technician rotated tires and didn’t adjust air pressure to meet Ford recommendations, but pencil-whipped the paperwork to make it seem as if he’d checked the air pressure. Silly oversight that isn’t the hallmark of an outstanding organization. More

Excellent customer service, Quality service with the option to have service at the drive up Quick Lane or making an appointment at the Main service. Convenient location. option to have service at the drive up Quick Lane or making an appointment at the Main service. Convenient location. More

As always, happy with your workers. And I would like you to know Desiree Ratliff and also Bryan have always put my mind at ease and they are extremely helpful. Especially in todays world were workers are r to know Desiree Ratliff and also Bryan have always put my mind at ease and they are extremely helpful. Especially in todays world were workers are really not helpful or informative. Thank you More

Brought our Ford Exporter in for a leak. Desirre was our service advisor.. we were able to get the SUV in in 1 day.......Lynn service advisor.. we were able to get the SUV in in 1 day.......Lynn More

I took my car in for a recall to Coconut Ford. My appointment was at 9:00 am and they took my car back as soon as I pulled into service which was 8:30 am. They got my car back to me in about an hour. appointment was at 9:00 am and they took my car back as soon as I pulled into service which was 8:30 am. They got my car back to me in about an hour. It was easy and quick. The staff was friendly. Having purchased my car from Coconut, I will continue to go there for all my service needs. More

service Coconut Point Ford has always serviced and taken care of our Ford Explorer, They are always prompt and courteous. I see no reason to take it any where Coconut Point Ford has always serviced and taken care of our Ford Explorer, They are always prompt and courteous. I see no reason to take it any where else. More

Service department and advisors are top notch, I do not hesitate using them on a regular basis. Have worked with different advisors and both have been knowledgeable and have provided excellent customer ser hesitate using them on a regular basis. Have worked with different advisors and both have been knowledgeable and have provided excellent customer service which is somewhat of a rarity these days. More

They had our explorer for 2 months and only after I asked to buy my own ECU and give it to them to install did they get one. It apparently was a bad ECU and they had to get another. When Brian the service ma to buy my own ECU and give it to them to install did they get one. It apparently was a bad ECU and they had to get another. When Brian the service manager called to advise, he said they might not be able to get a replacement and we might have to junk the vehicle, it's a 2008... They got one a couple days later and when they installed it, only put one bolt in the bottom mount, they left a bolt out of the top mount. We picked it up and it still was throwing codes. Took it back to see what the problem is, they said it was an O2 code. We needed the vehicle after 2 months so we took it home. It ran but when I had the codes read by someone else, it was throwing all the emissions codes. Obviously, that's different than one O2 code. Then one day it was parked and would not start up again. I used the website to request valet service and notes it wouldn't start and noted all the codes. On that Monday, I waited for some time for them to pick it up. My wife called the dealership and Raquel stated she told Brian that we were out of the range for valet service, which was 10 miles. Our house is well within that range. No one ever contacted us about that. I then arranged a tow. I had called to ask a question and another woman told me they didn't have a certain range for valet service... I also told Victor that I didnt want to deal with Brian for a service manager and Victor said he would have us deal with someone else, but Brian was again assigned to us... they repaired the wiring for the no start condition, but then when we picked it up, all the codes were still there... so we left it again because that was part of the service request. The female service advisor I spoke with advised the wiring harness needed to be replaced and they only repaired the no start condition initially and would not credit the wiring harness replacement cost with the repair they already did... Poor service, poor work, poor customer relations. More