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Coggin Chevrolet at the Avenues

Jacksonville, FL

4.0
275 Reviews

10880 Phillips Hwy

Jacksonville, FL

32256

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Showing 275 reviews

May 10, 2025

I bought my Truck at Coggin Chevrolet. I always go back for service. Melanie in service if great. Got me out fast and kept me updated. More

by Grb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Vergotz
May 06, 2025

Awesome service reps that listen ! !!! Work always completed in a respectful amount of time. The problem you had is "SOLVED" when you pick up your vehicle. I personally have purchased More

by Don
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
The entire service department went out of their way to make sure I was very happy and used vehicle sales worked very diligent along with my Saleman Neil to give me the "DEAL"., Melanie Vergotz, Joe Spanbauer
May 04, 2025

Excellent service, professional and care about you as a customer. Twenty-five years and three trucks later! I wouldn’t go anywhere else. Randy Cygan goes out his way to keep you moving. More

by Flguitar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Cygan, Carey Watkins, Michael Hopper
May 04, 2025

Customer # 3643927 Invoice #545140 Dealer diagnosed rear main seal & Oil pan gasket. $2502.79 and vehicle at dealership 13 days, oil leak is worse than before repair. Terrible workmanship and poor communica More

by jschreiber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
May 09, 2025 -

Coggin Chevrolet at the Avenues responded

Thank you for sharing this detailed feedback. I understand how disappointing and frustrating it must feel to invest in a major repair only to leave with unresolved issues and unanswered concerns. That’s not the experience we aim to provide, and I appreciate you bringing this to our attention. I'd like the opportunity to speak with you directly so we can review your visit together and work toward restoring your confidence in our dealership. Your satisfaction matters, and I want to make sure we address this with the attention it deserves. Please feel free to reach out to me at your convenience. Will Stepaniak General Manager Coggin Chevrolet at the Avenues 📞 (904) 651-8190 📧 wstepaniak@cogginauto.com

April 30, 2025

They were absolutely fantastic. Easiest car buying experience ever! Highly recommend! They gave me a great price and then shipped my brand new truck straight to me! More

by AriaW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carey Watkins, Joe Spanbauer
April 28, 2025

Amazing service and quality care. We are so pleased with everything we received at Coggin More

by gatorsmark14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Shannon
April 24, 2025

The vehicle was not cleaned very well upon delivery. The process was over 4 hours long even though I was early for my 1:00 appointment (the Dealership opened at 1:00 PM) and with the understanding that More

by Guard4life1282
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rick something (Finance), Omar Hariri
Apr 26, 2025 -

Coggin Chevrolet at the Avenues responded

Thank you for your feedback and for taking the time to detail your experience. While I’m glad to hear your salesperson made a positive impression, I understand your frustration with the extended wait time and the concerns you shared about the finance process. We always strive for a smooth and respectful delivery experience from start to finish, and your comments help identify areas we need to improve. I’d welcome the opportunity to speak with you directly to better understand what happened and ensure your feedback is addressed. Will Stepaniak General Manager Coggin Chevrolet Jacksonville 📞 (904) 651-8190 📧 wstepaniak@cogginauto.com

April 19, 2025

The worst experience I ever had at a dealership from sales to finance to the detailer would not recommend this place to my worst enemy buyers beware do your homework before buying here More

by Disappointed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tony Washington , Joe Spanbauer
Apr 25, 2025 -

Coggin Chevrolet at the Avenues responded

Thank you for your review. We've reviewed our records but were unable to verify your visit based on the information provided. We take guest feedback seriously and would appreciate the opportunity to understand your experience further. If you're open to it, I’d welcome a direct conversation so we can address your concerns appropriately. Will Stepaniak General Manager Coggin Chevrolet Jacksonville 📞 (904) 651-8190 📧 wstepaniak@cogginauto.com

April 16, 2025

Sales Rep was okay and fairly responsive. Finance needs work and needs to be more responsive. Probably wouldn't come back here, but of course in 3 years, the entire team could change and ha More

by lopr0231
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Caleb, Joe Spanbauer
Apr 23, 2025 -

Coggin Chevrolet at the Avenues responded

Thank you for taking the time to leave your review. While I’m glad to hear our sales team was responsive, I understand your concerns with the finance experience and overall impression of the visit. We strive to provide clear, timely communication and a transparent process in every department, and I’m sorry we didn’t deliver that consistently for you. I’d welcome the opportunity to speak further and learn how we can improve. Please feel free to contact me directly. Will Stepaniak General Manager Coggin Chevrolet at the Avenues 📞 (904) 260-8801

Apr 25, 2025 -

lopr0231 responded

Appreciate the response but no thanks. I lease a lot of cars but it only takes one mediocre experience for me to move on to lease and/or get service from another dealership.

April 16, 2025

Excellent service department, clean new service area, wonderful communication from our representative who was attentive and caring More

by gregn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Vergotz, Michael Hopper
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