Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Coggin Chevrolet at the Avenues
Jacksonville, FL
376 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 376 reviews
May 18, 2019
Fantastic service! Rodrick went out of his way to meet my needs. I got my vehicle over a year ago and if I have any questions I contact him and he always responds to hel Rodrick went out of his way to meet my needs. I got my vehicle over a year ago and if I have any questions I contact him and he always responds to help! He is a SPECTACULAR car salesman! The best yet! More
by Nottylanai
Employees Worked With
Roderick Robinson
April 18, 2019
Thanks for a great experience! Marquise was great in helping me find a car for my daughter. He was polite, patient and his managers worked hard to get her a monthly payment she can Marquise was great in helping me find a car for my daughter. He was polite, patient and his managers worked hard to get her a monthly payment she can manage. Thanks for everything Mark and Kipp More
by Kim2233
Employees Worked With
Marquise Harts, Tony Roman, Clifton Winter
March 24, 2019
“Cracked Eggs” I was discussing pricing with Mr. Hovey as I narrow my search down for the next vehicle. The conversation eventually got to the point of me asking why I was discussing pricing with Mr. Hovey as I narrow my search down for the next vehicle. The conversation eventually got to the point of me asking why Coggin had more negative reviews than other local dealers. His wording let me know they only focus on short term sales and zero customer service. The quote: “When you sell more cars than everyone in N FL, you're going to crack a few eggs” I can’t say I bought a vehicle from here but the attitude of their sales associates reaffirms I won’t be buying Coggin! More
by BJ84
Employees Worked With
Jason Hovey
March 03, 2019
Recall repair gone wrong. Took my vehicle in for a recall item and ended up leaving with a cracked windshield. When I left my vehicle and they took possession, my windshield wa Took my vehicle in for a recall item and ended up leaving with a cracked windshield. When I left my vehicle and they took possession, my windshield was not cracked. The recall item was for the front wiper transmission so that would be located where the crack in my windshield was located. The service technician and the service manager both deny any wrongdoing and that they didn’t cause the crack and it must have been there before they started working on it. Their response to the situation wasn’t to just admit to causing the crack and just replacing my windshield but to tell me to just ask my car insurance to cover it because in Florida it wouldn’t cost me anything to replace. But I still have to put a claim against my insurance for something Coggin Chevrolet at the avenues did to my vehicle but doesn’t have the honesty to admit to doing. I will never be taking my car back to this location ever again or recommending this location to anyone that asks. This review is a warning to anyone thinking about going to Coggin Chevrolet at the avenues for service or recall work to be done on their vehicle. If dishonesty comes from management, it will just trickle down to the employees working under them, like I experienced today. This customer experience has definately left a black eye on Coggin Chevrolet at the avenues and will be reported to corporate & Chevrolet/General Motors to let them know how this dealer is treating their customers. More
by Raxelsonjr
Employees Worked With
James Jernigan, Derrin Drago
February 19, 2019
Rod Robinson Rod is the man, this was the best experience I have ever had buying a car. Rod took time with us answered ever question we had. Also he told us more Rod is the man, this was the best experience I have ever had buying a car. Rod took time with us answered ever question we had. Also he told us more than we knew about the Travers. Rod took his time with us. The wife wanted a different color and there was not one on the lot. He was able to find us one. And when left that day he keep us informed when the truck was coming. If the truck did not make it at that time he would call and let us know. When the truck made it to the lot he checked and called us and said it was here. We set up a time to come in that day he had the Travers out front and keys in hand ready for us to take a look at it. After we signed for the truck had all the paper work done. Rod was waiting for us so he could set up almost everything he could. He went thru things with each of us that we did not understand, till we had not more questions. We went to a party the next day and everyone asking where we got it did we get a good deal and who was sale man. We told them about how great Rod was and I hope they call or ask for him when they go to the lot for a vehicle. Thanks Rod More
by coop52
Employees Worked With
Roderick Robinson, Faulk Nello
February 16, 2019
Profiling and poor service Went to test drive a Camaro that I’ve been interested in at the used car lot for Coggin Chevrolet and was told they do not allow test drives of high p Went to test drive a Camaro that I’ve been interested in at the used car lot for Coggin Chevrolet and was told they do not allow test drives of high performance vehicles. I purchased a brand new corvette there two years ago (after test driving it). This dealership seems to be age and/or possibly race profiling when it to me, and that’s likely why the car has sat on their lot for 2 months. I’ll take my business to Nimnicht or Stingray in Central Florida from now on. Marquise seems to be doing only what he is told, this is a management issue, likely why they have such a high turnover rate, moreso than normal DS turnover. More
by Harris4cars
Employees Worked With
Marquise Harts
February 12, 2019
Great Buying Experience Wally is NOT a pushy salesman! Professional knowledgeabe! NEVER pressured me, in on day off, stayed late until made MY decision! Walid Baroody-- Outst Wally is NOT a pushy salesman! Professional knowledgeabe! NEVER pressured me, in on day off, stayed late until made MY decision! Walid Baroody-- Outstanding Salesman! More
by Msholmes2u2
Employees Worked With
Walid Baroody
January 24, 2019
Was in need of a car This was such a great experience and Joshua Steward did everything he could to help us and we LOVE our vehicle and will come to back to this dealersh This was such a great experience and Joshua Steward did everything he could to help us and we LOVE our vehicle and will come to back to this dealership when it's time for us to get a 2nd vehicle. Thank you to all that helped make our dream come true Ashley Pate and Lorenzo Simmons More
by Ashrenzo
Employees Worked With
Nello, Joshua Steward Sr.
January 22, 2019
45DAYS IN NEW CAR, TRADE IN NOT PAID OFF YET THIS DEALERSHIP JUST WANTS A SALE, AFTER THE SALE THEY DO NOT CARE. MY SALESMAN CAREY WATKINS WAS GREAT WITH ME NO COMPLAINTS ON HIM. DEALING WITH FIN THIS DEALERSHIP JUST WANTS A SALE, AFTER THE SALE THEY DO NOT CARE. MY SALESMAN CAREY WATKINS WAS GREAT WITH ME NO COMPLAINTS ON HIM. DEALING WITH FINANCE, ACCOUNTING, AND MGRS HAS BEEN NOT A GREAT EXPERIENCE. THEIR COMMUNICATION SKILLS ARE UNACCEPTABLE. FINANCE DID NOT PROVIDE ALL CORRECT DOCUMENTS TO ME WHEN COMPLETING MY DEAL SO THAT HELD UP THE CLOSING WITH MY NEW LENDER WHICH I STILL HAVE NOT RCVD INFO FROM. ACCOUNTING REP JENNY DO NOT RESPOND TO MESSAGES WHEN REGARDING MY PAYOFF AND WHY IS IT IS TAKING SO LONG BECAUSE I AM GETTING COLLECTION CALLS FOR A PAYMENT STILL HAVE NOT HEARD FROM HER. PAYOFF IS INCREASING PER DAY. MGRS MICHAEL WALTERS WHO WAS TO GIVE ME A CALL SAME DAY I CAME IN PERSON INQUIRING ABOUT THIS MANNER, ALSO WAS TO CALL WITH A TRACKING NUMBER AND INFO OF MY TRADE-IN PAYOFF CHECK DID NOT NOR DID HE ATTEMPT TO CONTACT ME THE NEXT BUSINESS DAY AS ALWAYS I HAVE TO CALL AND INQUIRE ABOUT THIS MATTER WHICH IS THEIR FAULT. More
by 63dayslate
Employees Worked With
john Merideth and Jenny in Accounting, Michael Walters
January 08, 2019
The absolute worst service department Went in on 5/5/18 because my check engine light was on and my car was due for service. I was given a quote on how much services would cost once they d Went in on 5/5/18 because my check engine light was on and my car was due for service. I was given a quote on how much services would cost once they diagnosed the code for the light and then the other things that were wrong (new tires, alignment, a/c compressor leaking, a/c recharge, and air intake hose replacement). $1880 was what I was quoted. I declined all services other than the oil change because that's more than I could afford at the time. When my car was available for pick up, I was told that the issue that was causing my check engine light to come on (cracked air intake hose) was still under warranty and that the part had been replaced. It is even written on the invoice I received. After I paid for services and left, the light was STILL on and my car was still fairly sluggish on the acceleration. I dismissed it and called my own mechanic because I was concerned. He came out a few days later (5/11/18) and checked under the hood. The air intake hose was never replaced and was cracked in not one, but two places. He replaced the part for me at a fraction of the cost of what I would've had to spend at this dealership. He also said that the other things that I was quoted here were not actually needed (such as my A/C compressor leaking or it needing to be recharged) and that my car, other than that one part, was still in perfect order. There was no trace of the dye used to check for leaks. I will not be returning here for service in the future if this is how the service department acts, lying to its customers about a part being replaced when in actuality it hasn't been. More
by A. Lewis
Employees Worked With
It's been a while so I don't remember who I worked with
