Coggin Chevrolet at the Avenues

Garbage My name is James Hendrickson and If I could give less than 1 star I would. The people were friendly however, I was sold absolute junk!! The vehicle I My name is James Hendrickson and If I could give less than 1 star I would. The people were friendly however, I was sold absolute junk!! The vehicle I purchased was a 2008 Mustang Shelby GT500. First I want to start with even though all the warning signs were there I still bought this vehicle for some stupid reason. I'm not sure if they just have idiot salesmen and mechanics or if they purposefully put crap out on their lot for sale. I guess as long as they make money??? I've had the vehicle for a month and so far have had to replace spark plugs twice and 2 ignition coils because water somehow keeps getting into the ports for the ignition wires. Second, this car has a bent rim and the wheels are obsolete so they offer a $400 check, what am I supposed to do w that? Next, the left side of the exhaust is now hanging off the car and there's bad clutch chatter. Not to mention the clunking sound underneath, who knows what that is!! This is the biggest piece of sh$@ I've ever bought and I wish it was covered under the lemon law or they would just take their garbage back, which was also priced way over fair market value. Again, my mistake for buying this vehicle but it should've never been on the lot. I'd recommend you be very weary about purchasing used from this dealer since they're obviously ok with selling garbage to make a buck!!! More

Lessons I learned buying a car from Coggin Chevrolet #1. Do a thorough vehicle inspection before taking delivery. Given that the vehicle only had 11,000 miles, was certified, and had a clean Carfax r #1. Do a thorough vehicle inspection before taking delivery. Given that the vehicle only had 11,000 miles, was certified, and had a clean Carfax report, before purchasing I was mostly concerned about cosmetic issues. Our sales rep had told us beforehand there were a couple minor scratches, but unfortunately there were other significant issues that weren’t pointed out to me and which I failed to notice during my cursory, 2-minute inspection: water damage in the ceiling at the corners of the sunroof, presumably because it was left open by someone; strange speckles on one piece of the chrome roof rails, a hazy film on the lift gate window and right side of the car; a missing “Traverse AWD” decal on the lift gate (particularly troubling because the listing showed the car as having the decal—where did it go?), misalignment between the left side of the lift gate and the left side of the body of the car, I could go on. I probably would have negotiated harder had I been more observant of the car’s defects. And did I mention to take pictures? If you have proof, you might not get stonewalled when you ask about any of the above items. I know, for example, the decal was missing when I took possession, but because I can’t prove it with pictures, they’re unwilling to investigate why, and by whom, it was removed. Our sales rep claims to have deleted the pictures and videos she took before delivery because of storage constraints on her phone (what’s the point of taking pictures and videos if you don’t archive them?), so make sure to do it yourself. Don’t worry about feeling awkward with the sales rep standing by you. If you’re buying a car from Coggin, you’ll wish you had the backup. #2. Don’t buy a car out-of-state. For so many reasons. One reason is because your return-for-any-reason warranty runs out after about 100 miles or so. If you’re driving across the country, that 100 miles gets used up pretty quick. Another reason is because you lose all negotiating power and the ability to walk away. My inspection was too cursory because I had bought a one-way ticket and flown out to Florida from Texas and knew that, absent some large, unforeseen issue, I was going to buy the car. This was a mistake. A related reason to never buy out-of-state is because you may need an out when the financing department gives you the bait-and-switch. Before I flew out there, Coggin ran my credit, saw that I was in the best credit score tier, and told me they could match the 3.25% APR I had secured with a local credit union. Imagine my surprise when I’ve flown across the country on a Sunday (so my credit union is closed), signed all the paperwork to buy the car, and Joey in the finance department now tells me that “the best they could do” is a 6% APR. Sure, I was able to refinance weeks later but not without incurring an unnecessary documentary stamp tax fee and title transfer fee approaching $200. #3. Check your credit card. When I decided to fly out to buy the car, Coggin took our credit card info to hold the car for us but assured us they wouldn’t actually charge it. It was a formality, they said. Well, weeks later I discovered they did charge the card for a $1000 deposit, but they never applied the deposit toward the purchase of the vehicle, nor did they refund the deposit. It took my own discovery of the charge and a week of text messages and phone calls to the accounting department to finally get the charge reversed. #4. The final lesson—and this is the most important—is a simple one: don’t buy a car from Coggin Chevrolet. The dishonest financing department, the stealth credit card charges, and the thoroughly unhelpful follow-up about various issues will leave you wishing you had purchased a DeLorean instead so that you could go back in time and not purchase a car from Coggin Chevrolet. More

Wish I could give no stars This dealership what can I say is full of it. Shady salesmen poor customer service and very poor owner response. Service area same response as above This dealership what can I say is full of it. Shady salesmen poor customer service and very poor owner response. Service area same response as above. This dealership (Coggin Chevrolet Phillips hwy) has changed my mind about purchasing a Chevrolet vehicle ever again after 3 decades. Rather not deal with a company that uses people and/or private dealer like this to represent them. Never again More

Greatest salesmen in town Coggin Chevrolet at the avenues is a great place to buy a vehicle from. Was a hassle free experience for me the whole way through Roderick Robinson Coggin Chevrolet at the avenues is a great place to buy a vehicle from. Was a hassle free experience for me the whole way through Roderick Robinson was my salesman and him and his team treated me great I will be a return customer for sure More

was a good experience I just purchased a new Silverado from Coggins Chevrolet at the Avenues. The Sales person and his Sales manager were very friendly and courteous. Both I just purchased a new Silverado from Coggins Chevrolet at the Avenues. The Sales person and his Sales manager were very friendly and courteous. Both went that extra step to make sure all the loose ends were taken care of and I was 100% satisfied. Overall, the purchase of my truck was a good experience. More

Cedric worse sales person ever! Horrible service Sent him all my info and it's been a week no call I would never deal with a place like this !!! I will let everyone know how I got treated Sent him all my info and it's been a week no call I would never deal with a place like this !!! I will let everyone know how I got treated More

2.5 hours for an oil change is reasonable...said no one ever 2.5 hours to get a Service is about the worst I have experienced. I try to be loyal to who I buy from but not on this one. 2.5 hours to get a Service is about the worst I have experienced. I try to be loyal to who I buy from but not on this one. More

A dealership your family can trust! John Hipp and his staff went above and beyond after a used truck I purchased from them went bad. Coggins Chevrolet at the Avenues is a business that John Hipp and his staff went above and beyond after a used truck I purchased from them went bad. Coggins Chevrolet at the Avenues is a business that takes pride in making sure the customer is taken care of. I highly recommend this dealership to all. Ask for Rome Malloy! I Look forward to future business with Coggins! More

Cobalt coolant issue ripoff My experience began with calling Coggin at the Avenues several weeks ago to get an estimate on diagnostic for a coolant reading issue. (my coolant sen My experience began with calling Coggin at the Avenues several weeks ago to get an estimate on diagnostic for a coolant reading issue. (my coolant sensor was reflecting erratic temps and the ac would cut off). I have an 09 chevy cobalt with 60k miles . After getting the run around, they could not follow up with a diagnostic price after several phone calls, I chose to not deal with them due to the lack of follow up , and chose to take the car elsewhere. Unfortunatly after a large bill (a new temp sensor) and no resolution I was referred back to a chevy dealer. I put my faith again in Coggin and called to scheduled an apt, although I was told at the time by a female she did not work the register and was unaware of the diagnostic price. I was informed I would recieve an email to confirm the apt, which was never sent. I called 3 more times prior to my apt and still was never told the price. ( They couldnt come up with it, or couldnt get me to someone who would tell me) Once I arrived for my appontment I was assigned a service advisor that I will not name in a public forum at this point however he was very lax and unconcerned with the issue. At this point, I learned the diagnostic was approx $150, but this price would go twards the repair. He asked if there was any other issues so I had them address a recall issue and a problem with automatic locks for the heck of it, since I was paying a diagnostic anyway (this was the suggestion of my service advisor) My car was dropped off at 9am. I did not hear back from Coggin until approx 4:45pm when I called personally to check the status and I was informed they would do the recalls however the parts would need to be ordered and there would be a large bill for the locks if i chose to do so. They wanted to talk a lot about the locks even when i declined that repair and asked that they disregaurd lock issue. I questioned about the coolant issue since that was the ENTIRE reason I brought the car in to begin with. They had trouble remembering that this was the actual issue and I was informed they could not replicate the problem. I was baffled at this reply as this was impossible to me since it occurs literally immediatly every time I get into the vehicle, along with the ac not working. This should have been a very obvious problem. Anyone would notice an AC not working in florida. I had to explain the issue again to the service advisor and informed him I had video documentation of this problem occurring. He advised me to send him the video however they closed in 15 min. I rushed and sent the video. He ran out of there like a flash of lightning for his weekend and was gone at 5pm . Monday I called and was informed that my "service advisor" was off for his weekend so nobody probably got the video and they would call me back Two hours later, I heard nothing (again) and called back. This started a new fiasco speaking to other employees that were not advised of the situation, and long story short after a lengthy and somewhat challenging conversation with Im assuming a customer service rep, I I was finally put on the phone with a tech, and i had to again explain in detail the entire issue so he could understand what was happening. I was called a few hours later and informed I needed a new ECM computer but I would just have to wait until tomorrow. I expressed what I had gone through so far and that I have a job and need my car so they agreed to have it ready by 5pm. I agreed to the repair since I just wanted the issue fixed despite the fact that it was quite a colorful bill. I arrived to pick up my car and i was told that it was "good to go!!". I felt relieved and paid the bill, got into my car and all the electrical in the dash was dead. Dead as a doornail... I checked buttons, the radio, and got nothing. It was out cold..... not even a dim light . I went inside to report this and was promptly shuffled out of the door to enterprise for a rental without much explanation. The next day I recieved a call from my service advisor to my cell phone informing me that I needed a new ECM computer..... (What???? you ALREADY replaced it, I came to pick it up and the electrical in the dash is dead) He apologized and stated he was sorry and would find out whats going on. He called me back later and informed me the dimmer light was just turned down. (this is not accurate, and a load of crap.....I can tell when something is dim, and when something just is OUT), however he told me it was fixed and I could pick up my car. Again I arrive at Coggin and Im told that I am all set. I drove out and 2 miles up the road my temp gage is throwing out erratic info again. I picked up the phone and called my service advisor back immediatly and told him yet again, the issue is not resolved. He advised me that I have to bring it back. I took video to document the issue...Fast forward to the following morning... I called Coggin to speak to the service advisor about bringing it back and I was put on hold twice for 30 min (before I hung up) with no answer. I finally just drove there. (The issue is now worse, my air conditioner is blowing hot air, and the temp gage is reading broken dashes, its worse than before) Once I arrived my service advisor was at his post, kicked back relaxing in his chair munching on a snack. I expressed to him that I am AGAIN back due to this issue and I am missing time at my own job for this. I advised him I attempted to call more than once this AM and he stated "Well, im working really hard" . (Yea.... i can see that.......) They agreed to look again so the service advisor and the tech came out and could clearly see the issue. The tech took pics of the readings in the car. I was brought back inside for paperwork and authorization on a rental. Low and Behold I was told enterprise did not have any cars so I would have to wait a few hours and hope something comes in. (Side note- your repeat customers and your shuttle driver even noticed me and wondered why I was there Yet Again) . While Im waiting for a rental, a few hours later the service advisor arrives and informs me my car is fixed and ready. He then expressed the issue was a burned wire and the tech replaced and re-wrapped everything and I should be good to go. He sent me pictures of the actual wire, and refused to refund me any of the money I paid for a new ECM computer (which i obvioulsy didnt need), and then he proceded to offer me part of his snack and candy that he was eating. Thats pretty unprofessional. Really Coggin????? At the end of the day, you did not diagnose the problem correctly, you put unnecessary parts in my car and charged me over $600 for it, and all I needed was a replacement of a burned wire??? You took valuable work time from me waiting on this issue and because you could not provide a rental. Your service man attempted to tell me the computer was "shorted out due to the wire" . Thats an excuse... That is an incorrect statement since it was reading when i brought it in. (Of course, because thats how you want to keep my money) Can you prove it? I never needed a computer and I did not need to pay you for misdiagnosing and stealing my money at the end of the day. (I needed one wire). I have pictures now thankyou to your service advisor . I would happily pay for the actual repair that was needed however with the run around and unprofessional way you business, not to mention your stealing my money and lying about it, I will not deal with Chevy again unless this is corrected. If you read this review, I give Coggin Chevrolet at the Avenues a ZERO. This is a very unprofessional place to go, and I suggest anyone that reads this , does not deal with them. At the end of the day, I needed one burned wire replaced, and and they charged me over $600, and days of missed work. More

My experience at coggin chevy Inspite of the issue that i had purchasing a used car in this dealership, im glad that they just got me out of that car that has broke down more than Inspite of the issue that i had purchasing a used car in this dealership, im glad that they just got me out of that car that has broke down more than twice. Got me into a new deal and a brand new car instead. Jason helped me alot More