Coggin Chevrolet at the Avenues

Great Place to Purchase a Vehicle! The team worked with my family to get us into the exact car we wanted (blacks with captain's chairs) for a price that we could afford! Gage, our sale' The team worked with my family to get us into the exact car we wanted (blacks with captain's chairs) for a price that we could afford! Gage, our sale's person, was very easy to work with and made the process easier for our family. More

Great service! Bought a used car here a few weeks back. Had a great experience, mostly due to the sales guy. Thanks Justin Corral...if I'm in the market again, I'm Bought a used car here a few weeks back. Had a great experience, mostly due to the sales guy. Thanks Justin Corral...if I'm in the market again, I'm coming back your way. More

Best experience We really did enjoy our experience at Coggin Chevy. Not only was Justin knowledgeable and answered all of our questions, but he treated us with courte We really did enjoy our experience at Coggin Chevy. Not only was Justin knowledgeable and answered all of our questions, but he treated us with courtesy and respect. You need to ask for Justin......I will refer everyone to Coggin Chevrolet. More

Great experience I had a great experience with Justin Corral at Coggin Chevrolet. If you are in the market for either a new or used vehicle go see him and say I sent y I had a great experience with Justin Corral at Coggin Chevrolet. If you are in the market for either a new or used vehicle go see him and say I sent you! More

Only Place I Will Buy A Car Matt Gabrielli has been my salesperson for my last 3 car purchases and I wouldn't go anywhere else. Each experience buying a car was better than the o Matt Gabrielli has been my salesperson for my last 3 car purchases and I wouldn't go anywhere else. Each experience buying a car was better than the one before!! I've sent all my family members to him too!! More

I had a great experience buying a truck I am writing in regards to my recent experience with your dealership, Coggin Cheverlet. Justin Corral, sales consultant, answered all my questions w I am writing in regards to my recent experience with your dealership, Coggin Cheverlet. Justin Corral, sales consultant, answered all my questions without hesitation. We talked back and forth, but he encouraged me to test drive the truck first. We then came to a price that we agreed on. I would not hesitate to send others to your dealership. More

Amazing experience!!!!! It was a truly wonderful experience. We was end and out in under 2 hours. Wally was a very informative and kind person. The dealers wasn't pushy and h It was a truly wonderful experience. We was end and out in under 2 hours. Wally was a very informative and kind person. The dealers wasn't pushy and helped every way they could. We made a deal and we was out with our first corvette. Would give them 6 stars if I could. More

Nice experience After some initial confusion, we are very happy with our experience. Service department has been great. Mr. Elliot is very approachable, easy to t After some initial confusion, we are very happy with our experience. Service department has been great. Mr. Elliot is very approachable, easy to talk to and fair! More

Horrible customer experience with service department manager 2015 Suburban rear window defroster wire . For the second time now the whire has detached itself for the rear window defroster. The first time it was 2015 Suburban rear window defroster wire . For the second time now the whire has detached itself for the rear window defroster. The first time it was repaired without hesitation as a warranty repair. I did express some concern over the tension on the wire at that time and was assured that it was fine. approximately 3 mo's later the wire detached again upon opening the window hatch. The service manager at that time looked at the problem and submitted warranty claim. The claim was approved and the replacement was ordered. It took 8 to 10 weeks for the replacement to arrive and I received a call from the service adviser Tom to schedule an appointment for the repair as well as several other issues that required attention including 2 recall issues. An appointment was made for Monday morning and arrangements made for a loaner car. Upon arrival Monday morning, NO Loaner vehicle available. There will be a loaner available later in the day. Upon return at 4 PM still no loaner. Left vehicle with them without the convenience of a loaner. Tuesday afternoon I received a call from Tom the service writer that the vehicle was completed however the original issue of the rear window defroster cable was denied based on the expert opinion on the new service Manage Eddie. I inquired as to how the claim would go from approved to not approved and was advised that I would have to speak with Eddie. Tom offered to pass the message along to Eddie to call me. Being a little impatient I also called Eddie myself and left a voicemail. 30 Mins later I left another voicemail. Then called Tom again and he advised me that Eddie was sitting in his office, Tom again passed along the message to Eddie to please call me. 30 minutes longer still no call, left another voicemail. Wednesday morning called to speak with Eddie, again to voicemail. Called and spoke with Dealership general manager and explained that I had left several messages for Eddie with no return phone call. After approximately 45 minutes I received a call from Eddie telling me that GM had denied the claim and they would not do the repair unless they were getting paid for it. I asked him why the claim was approved with one service manager but later denied by GM. He offered no explanation other than that it was declined by the regional director. I called GM and spoke with a sr customer claims rep and was advised that the claim was denied because of information supplied by Eddie stating that the issue was physical damage. Not quite sure how Eddie formed that opinion to relay to GM but they chose to stick with it and deny the claim. I asked if there was any other course of action that I could pursue and offered nothing by GM. I did a bit of research and discovered the following information. The rear window defroster cables have been an issue on suburbans tahoes yukons and escalades for quite a few years. This particular service manager has a reputation among local industry professionals for denying warranty work as it has negative impact on his monthly sales target. This would be supported by the fact that the original service manager and a service manager from another dealership see no evidence of physical damage. So after 8 years and 6 GM vehicles, GOODBYE to my friends a Coggin Chevrolet. To Eddie,, As I stated to you on the phone this morning your lack of ability to return a telephone call or explain what exactly the reason was, has cost the dealership a loyal service customer. Your unique approach to customer service and the bottomline is duly noted. More