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Coggin Chevrolet at the Avenues

Jacksonville, FL

4.2
286 Reviews

10880 Phillips Hwy

Jacksonville, FL

32256

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Showing 286 reviews

September 03, 2013

I came to coggin chevrolet looking for a chevy silverado. I came to coggin chevrolet looking for a chevy silverado. I met with keith and he showed me several different trucks that fit in my price range. I More

by jaxchevy123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
keith and bruce
Sep 05, 2013 -

Coggin Chevrolet at the Avenues responded

I am proud of my team and pleased they were able to answer your questions. Enjoy your new truck on your next camping adventure! Thank you, Jeremy Trimble General Manager

September 03, 2013

Great Service, I've had a few issues with my car this past summer and Mike has done a great job getting everything taken care of. Service here is always fast and friendly. More

by arbitrarydragon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hopper
August 31, 2013

I have used Coggin Chevrolet as my service center for all my vehicles since I moved to the Jacksonville area. The service is always completed in a timely manner. My service consultant, Mike Hopper, provide More

by gator88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hopper
August 30, 2013

I've been to my share of dealerships and if you go anywhere else but Coggin you would be crazy. Service advisor Eric Slade and Randy (service manager) give you honest fair assessment with the lowest c More

by dstilley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Slade / Randy
August 24, 2013

The reason I would refer Coggin Chevrolet at the Avenues is because their work is exceptional. I dropped my car of to Michael Hopper not knowing what was wrong with it. I voiced my concerns to Mike and his More

by shelbyas143
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Hopper
Aug 26, 2013 -

Coggin Chevrolet at the Avenues responded

Thank you for such a great review. I am thrilled that Mike made the entire process so pleasant and hassle-free for you, but importantly that you feel confident in the quality of work performed. If you have any questions, don't hesitate to give us a call, 904-260-7777. We are always happy to help in any way that we can. Again, thank you for your feedback, and we look forward to your next visit. Best regards, Jeremy Trimble, General Manager

August 23, 2013

Dennis is always so helpful. I am so thankful have someone I trust help fix my car. He always gets the job done & exceeds my expectations! More

by 1browneyedgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis DuRocher
Aug 26, 2013 -

Coggin Chevrolet at the Avenues responded

Thank you for taking the time to review your experience at our dealership. I am thrilled that you have been so pleased with the quality of work provided by Dennis. If you have any questions between now and your next visit, don't hesitate to give us a call, 904-260-7777. We are always happy to help in any way that we can. Again, thank you for your feedback, as well as your loyalty. We truly look forward to your next visit. Best regards, Jeremy Trimble, General Manager

August 16, 2013

I takes pride in providing customer service and being professional. This concept seems foreign to Coggins Chevrolet. I purchased a new 2013 Chevy Silverado, based upon a previous purchase from this deal More

by Hdman
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Duggin
Aug 26, 2013 -

Coggin Chevrolet at the Avenues responded

Thank you for taking the time to review your recent experience with our dealership. Customer satisfaction is our top priority, and it seems that we have fallen short in this particular situation. For that, I truly apologize. I never want a customer to feel like their concerns are getting lost in the shuffle due to poor dealership processes, or worse, that our staff is engaging in questionable business practices. I would appreciate the opportunity to speak with you to address these issues more specifically, clarify any remaining problems, and restore your faith in our dealership. Please give me a call at 904-342-6447. Again, my apologies, and I look forward to speaking with you. Best regards, Jeremy Trimble, General Manager

July 03, 2013

I had the worst customer experience I have ever had  working with Nick (used car sales manager) and Shaun (used car sales supervisor). I came looking for an SUV & Nick did everything possible to get my More

by sirhacksalot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick, Shaun
Jul 09, 2013 -

Coggin Chevrolet at the Avenues responded

Thank you for taking the time to review your experience at our dealership and, more importantly, for bringing your concerns to my attention. Customer satisfaction is truly our top priority, and I apologize that we seem to have fallen short with regard to your experience. I never want a customer to feel like a member of our team is not adequately addressing their vehicle concerns or, perhaps worse, that we are placing profit above a customer's needs. As such, I would appreciate the opportunity to speak with you in order to discuss the events more specifically, clarify any inconsistencies, and restore your faith in our dealership. Please send your best contact information to customer.service@cogginauto.com. Again, my apologies that these events occurred, and I look forward to speaking with you. Best regards, Jeremy Trimble, General Manager

June 13, 2013

Mike as well as the other staff have always taken care of Mike as well as the other staff have always taken care of all my needs on my tahoe. They are well trained in their knowledgre of their product. I wo More

by chvychick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mike
Jun 18, 2013 -

Coggin Chevrolet at the Avenues responded

Thank you so much for your kind words about our dealership. I am glad that you have had such great experiences at our dealership and that you found our new lounge comfortable and accommodating. If you have any questions, don't hesitate to give us a call, 904-260-7777. We are always happy to help in any way that we can. After all, your satisfaction is our top priority. Again, thank you for your feedback, and we look forward to your next visit. Best regards, Jeremy Trimble, General Manager

May 30, 2013

Traded a vehicle and was told everything was great with paperwork and financing. One week later no approval. Finance and saleman has become less than polite. The salesman that did the deal has been very ho More

by Gatorgurl25
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert T
Jun 03, 2013 -

Coggin Chevrolet at the Avenues responded

Thank you so much for taking the time to review your experience at our dealership and, more importantly, for bringing your concerns to my attention. Customer satisfaction is our top priority. I never want a customer to feel like their needs are not being adequately addressed in a timely manner and worse that our staff is not treating them respectfully. For these reasons, I would appreciate the opportunity to speak with you in order to address the situation more accurately, clarify any remaining issues, and restore your faith in our dealership. Please give me a call at 904-342-6447. Again, my apologies that these events occurred, and I look forward to speaking with you. Best regards, Jeremy Trimble, General Manager

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