Coggin Chevrolet at the Avenues

We went to Coggin Chevloret, to look at new Veichles! They let us drive off the lot with a New veichle saying that we got approved, only for a month after having the new car, our old loan never got paid They let us drive off the lot with a New veichle saying that we got approved, only for a month after having the new car, our old loan never got paid off! We kept calling asking why? They kept saying, just give it a few more days! The bank they had us financed thru (shown on paper work) really did not approve us! We were asked if we could put money down, an at first I said yes, then to only find out it was gonna a 15 dollar difference! I changed my mind! Well the Guy never chaged it on the paper work, so after going back an resigning for financing thru a different bank! We were good to go! Then received a call a few days later asking about the money we put down! The experience with these people were horrible, an stressful!!!! I advise you stay far away from Coggin dealership in Jacksonville, Fl so you will not have to deal with the ** that we did!!! More

This dealership and these two salesmen went over and beyond to make this the best experience I have ever had buying a car. They took the time to find exactly what I wanted and the Equinox has exceeded beyond to make this the best experience I have ever had buying a car. They took the time to find exactly what I wanted and the Equinox has exceeded my expectations. They worked with me to make my payment fit my budget and even helped me with my 3 year old. I appreciate everything, thank you Miguel and Tony!!!! You have a customer for life!! More

Luis was an awesome salesman with great people skills. He was fast and efficient at retrieving what I wanted, aswell as answering any and all questions I had. He should be promoted. I have already referred a was fast and efficient at retrieving what I wanted, aswell as answering any and all questions I had. He should be promoted. I have already referred a friend if mine to him! More

My husband and i went to coggin to purchase a truck for my husband. The salesman we delt with then proceeded to tell my husban that we could use my beautiful 08 hhr for a trade in plus the cash we had and my husband. The salesman we delt with then proceeded to tell my husban that we could use my beautiful 08 hhr for a trade in plus the cash we had and get two vehicles one financed and one payed off...so we were curious to see wat he could do...he showed me a 03 trailblazer ext luxury model i mean this truck is beautiful so i said ok y not more room for my kids then he showed my husband a 04 chevy colorado z71 pu truck and of course my husband was excited....the truck was a recent trade in and had a few minor problems they agreed to fix in the shop so we did all the paperwork. The truck has been in the shop for 3 days and now they say they cannot sell us the colorado bcuz they cant get it to pass the safety inspection....my question was y was it on the lot if it hadnt passed the saftey inspection? I do not recommend them to anyone! More

This dealership has the worst cusomer service. They do not communicate well with the customer. They told myself and my husband that they would call us back and they never did. We got re-approved for a not communicate well with the customer. They told myself and my husband that they would call us back and they never did. We got re-approved for a loan and Nick Rosa gave us false information to get myself and my husband to come back into the dealership to get "sign more paper work" they ended up telling us that we had to pay money down after getting an approval from the bank. We ended up returning the truck and going next door to Ford at Avenues, which treat us 100% better than Coggin. We will NEVER purchase another truck from them and we are going to be talking to the GM of the store. As well as the VP or president of the company More

No pressure, very professional. Great experience! I appreciate that the sales staff treated me like a VIP. I have used the service dept for years and always had a great experience. appreciate that the sales staff treated me like a VIP. I have used the service dept for years and always had a great experience. More

Nick is a very good sale's man. And very determine and patient! And just the Chevrolet family made it a very special overal experience. patient! And just the Chevrolet family made it a very special overal experience. More

I have a 2010 Silverado which I purchased new at Coggin Chevrolet at the Avenues in Jacksonville, Fl. The vehicle has 37k miles and a 5 year 100k mile warranty. I drove 40 miles from my home to the deale Chevrolet at the Avenues in Jacksonville, Fl. The vehicle has 37k miles and a 5 year 100k mile warranty. I drove 40 miles from my home to the dealer for warranty service including several rattles, an aliment issue, and a faulty reverse parking sensor. The dealer had my vehicle for 3 hours without giving me a loaner vehicle or rental discount before telling me that none of the issues were going to be covered by my warranty and I would be charged a $56 diagnostic fee that would not be credited toward any repairs to correct the issues with my vehicle. The total for the rattling AC vent was alone $124. I have owned several Chevrolets in the past and love my current truck, but this experience makes me question my brand loyalty and will keep me from every recommending this dealer to anyone. -Kasey T. Minshew Callahan, Fl More

I found a truck that I was interested in and contacted the dealership through their website on Tuesday. Almost immediately, I received a call from Belinda to set up a test drive and a meeting with a sales the dealership through their website on Tuesday. Almost immediately, I received a call from Belinda to set up a test drive and a meeting with a salesman. Belinda was professional and very friendly, she asked several questions and set up an appointment for me to come down. Belinda is exactly what you want in a customer service person. Unfortunately my interaction with Belinda was the high point of my dealings with Coggins Cheverolet at the Avenues. Ryan also contacted me on Tuesday and I told him that I would need some information and an out the door price before I arrived on Friday. He told me to send him an email and he would get the requested information. Being that the vehicle was a used Duramax, I had specific questions that needed answers before I purchased the truck. Following are questions: 1) GMVIS Report and a detailed service records for the vehicle (Coggin sold the truck new and did several of the services after the sale, so this should have been easy) 2) Coolant pressure test results (Quick and easy test that is very import test on a used diesel) 3) API Rating, Maximum Single Fuel Injector Return Flow and Maximum Fuel Injector Bank Return Flow (A little more difficult but should have been easy for a Cheverolet dealership based on the fact that they should have had a Tech II diagnostice scanner) Ryan never followed up, even after several emails. I did receive a call from Carey on Thursday afternoon. I recieved a call from another Customer Service Rep on Thursday morning with a reminder about my appointment of Friday. I told her to tell Ryan that I would not be at the appointment unless I heard back from him before the end of the day. I recieved a call from Carey during a lunch meeting and returned his call 3:00. He did not answer and did not return my phone call. If they communicate this poorly during the selling process, how bad would they be after the sale? More