Coggin Honda Jacksonville
Jacksonville, FL
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I walked in and couldn’t find the name I was supposed to look for but Christopher helped me out and checked me in instead. What a cool guy. The wait time was very long compared to my other Honda dealer clos look for but Christopher helped me out and checked me in instead. What a cool guy. The wait time was very long compared to my other Honda dealer closer to home but here there was better waiting area quality and a mini movie theater which came by surprise. Jonathan was awesome too he made me feel right at home and didn’t make the experience feel like an unnecessarily professional interaction but rather spoke to me like a friend and I appreciated it. He also walked me through the numbers on the alignment just to make sure I was informed. Awesome work from Jonathan Jiang. More
I was helped by the service dept of Coggins Honda. My advisor was Jonathan. I was given exceptional customer service and consideration as I had a special circumstance that required extra attention. I My advisor was Jonathan. I was given exceptional customer service and consideration as I had a special circumstance that required extra attention. It is rare now a days to encounter such a knowledgeable, professional, and genuinely concerned customer service representative. Johnathan is a great asset to Coggins service department and you can rest assured you will be completely satisfied as I was. Thank you. LN More
I travel two hours just get my oil changed at the dealership because of the service supervisors that I have my Hernandez and Jeremy Liles. Obviously I get all my other repairs done here because a lit dealership because of the service supervisors that I have my Hernandez and Jeremy Liles. Obviously I get all my other repairs done here because a little work that is done to a high degree by train Honda technicians. More
I like the dealership and the cars are of great quality. I have family that work there and referred us. The issue that I came across was when I dropped my car off to have work done communication stopped bet I have family that work there and referred us. The issue that I came across was when I dropped my car off to have work done communication stopped between the service writers and myself. Every time I called to get the status on my vehicle I didn’t get an awnser. I even was put on hold for about an hour and then disconnected and unable to get ahold of anyone. I can see if this happened for 1 day. But no this happened for about a week. I was very mad. I finally got my vehicle fixed and back. I had just bought the car. They have all these awards for costumer service. After this I’m not sure how they got those. More
Very dissatisfied and disappointed. I waited almost 6 hours for an oil change and two new tires. Service representative was not attentive and simply placated me. I requested 3 differe I waited almost 6 hours for an oil change and two new tires. Service representative was not attentive and simply placated me. I requested 3 different times for new tires to be installed on the front and discovered they were placed on the back rear (for a front wheel drive Hrv). I brought this to attention of the attendant and he profusely apologized and offered to get me in again with a new appointment: Needless to say after 6 plus hours this rather lame excuse and offering wasn’t going to ameliorate my request. Will not be back at this dealership. Good luck solving your internal problems of poor operation serving the Honda families and general public! More
I have bought a lot of vehicles in my day. This was probably the best experience I have ever had. Marcus and the sales team was very direct and we agreed on the price of the vehicle and de This was probably the best experience I have ever had. Marcus and the sales team was very direct and we agreed on the price of the vehicle and delivery date very quickly. They were very nice, customer friendly, and accommodating. Love the new vehicle. Thank you Marcus and the Team at Coggin Honda Jacksonville. More
The service was quick, the service advisors were extremely friendly and helpful! Will definitely be returning to this location over the Avenue's location. extremely friendly and helpful! Will definitely be returning to this location over the Avenue's location. More

