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Coggin Honda Jacksonville

Jacksonville, FL

Overview
Reviews
Vehicles
4.5
925 Reviews
Call Dealership (904) 565-8719

11003 Atlantic Boulevard

Jacksonville, FL

32225

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Showing 925 reviews

February 19, 2024

They are very professional and they get the job done. It’s a great feeling when you can trust your mechanic. More

by bamangel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Hutson
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February 19, 2024

Sales lady was very courteous and explained all the details of the car. Answering all my questions in a reasonably. More

by Hvaldomar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali
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February 16, 2024

Not communicative. Took 2 days to replace two tires one of which was free because of my service contract. More

by bigray0817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Hutson
Report | Print
Feb 24, 2024 -

Coggin Honda Jacksonville responded

I'm Lyric Lay, the Service Manager at our dealership, and I want to extend my sincere apologies for the lack of communication and the delay you experienced in having your tires replaced. Your feedback is crucial to us, and I want to assure you that we take it very seriously. This is not the level of service we aim to provide. I understand your frustration, and I genuinely want to restore your faith in our dealership. I'd appreciate the chance to better understand your situation. Please contact me directly, at 904-585-8760. -Lyric

February 10, 2024

I didn’t feel the sales personnel listened to what I needed. They asked a few questions then showed me 2 vehicles. Felt very pressured to buy the vehicle in spite of their stating they were a “no pressu More

by Steve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hayes
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Feb 12, 2024 -

Coggin Honda Jacksonville responded

Thank you for your review. We're deeply sorry to hear that you felt unheard and pressured during your visit. Providing a no-pressure, attentive service is what we strive for at Coggin Honda, and it seems we fell short of that promise with you. I'm Sergiy Bilyayev, General Sales Manager, and I'd like to discuss this matter further to understand how we can improve and hopefully rectify the situation for you. Please call me directly at 904-565-8807 at your earliest convenience. Your trust in us is essential, and we're committed to earning it back.

February 09, 2024

Had an appointment but waited 2 hours. They tried to upsell $600 of unnecessary work. Then would not honor the advertised price that I also verbally confirmed by phone. Fortunately I print More

by swatch_pudgier_02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Hutson
Report | Print
February 07, 2024

One word is enough………. There wonderful , helpful, nice, accommodating, they are the one who can trust. More

by octobot62311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Liles, Marcus Welnetz
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February 02, 2024

I've owned my Honda for 4 years. I bought my car at the price I wanted; they worked with me until we made it happen. Every employee and service writer I have engaged with has been pl More

by PGM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Diaz, Matthew Hutson
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February 01, 2024

Great service. Dealt with Mike Hernandez, service manager and was happy with the entire experience More

by Nickcreanza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hernandez
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January 31, 2024

As a customer, you want us to buy your cars. No refreshments provided in the service waiting room: not even coffee. I have never encountered a waiting room that didn’t at least have coffee and o More

by Jaxsun26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Hutson
Report | Print
Feb 02, 2024 -

Coggin Honda Jacksonville responded

I apologize for the lack of refreshments in our service waiting room, including coffee, which is a common comfort many of our customers appreciate. Your satisfaction is important to us, and we aim to provide a comfortable and welcoming environment. I'll take your feedback into immediate consideration for improvement. Please feel free to contact me, Ryun Pavilicek, at (904) 747-8668, to discuss any further suggestions you might have. - Ryun Pavilicek, General Manager

January 31, 2024

Friendly, convenient, good communication, pleasant environment, efficient, but accelerator is still erratic. Be back soon. More

by amiebrockway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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