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Coggin Honda Jacksonville

Jacksonville, FL

Overview
Reviews
Vehicles
4.5
931 Reviews
Call Dealership (904) 565-8719

11003 Atlantic Boulevard

Jacksonville, FL

32225

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Showing 931 reviews

March 08, 2024

Excellent customer service. I appreciate the text letting me know the status and keeping me informed of recommendations. More

by ChrysB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris R.
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March 08, 2024

As service was scheduled and started in time. Mechanic was accurate and clean. Methodically diagnosing everything and changing what needed. And at the end car was washed and shiny. More

by asklepiy58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Hutson
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March 06, 2024

Very easy process in buying my 2023 Honda Accord. Pierre, my salesman was great and answered all my questions. Will definitely go back when I need another car. More

by leodonaldsonjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pierre, Suzan Hersan Insuyu
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March 03, 2024

This dealership is the Best, have been dealing with them since 2019. Purchasing my first vehicle in 2019, and purchasing a new 2024 CRV in February. The Service department is excellent as well as the New ca More

by Roy F Hartlaub
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaramie Liles, Gino Paunetto, Suzan Hersan Insuyu, Matthew Hutson
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February 23, 2024

Love this dealership! I feel valued & my service provider always tries to save me money And time. My car was there recently for some work and I had a health scare and they More

by jessreed06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Lyle , Matthew Hutson
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February 20, 2024

Ambar was exceptional! Incredibly kind, fast-acting and knowledgeable. She made the car buying process seamless and exciting! Highly recommend!! More

by kaleyajack
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ambar (in sales) 5 stars!!, Suzan Hersan Insuyu
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February 19, 2024

They are very professional and they get the job done. It’s a great feeling when you can trust your mechanic. More

by bamangel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Hutson
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February 19, 2024

Sales lady was very courteous and explained all the details of the car. Answering all my questions in a reasonably. More

by Hvaldomar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali
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February 16, 2024

Not communicative. Took 2 days to replace two tires one of which was free because of my service contract. More

by bigray0817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Hutson
Report | Print
Feb 24, 2024 -

Coggin Honda Jacksonville responded

I'm Lyric Lay, the Service Manager at our dealership, and I want to extend my sincere apologies for the lack of communication and the delay you experienced in having your tires replaced. Your feedback is crucial to us, and I want to assure you that we take it very seriously. This is not the level of service we aim to provide. I understand your frustration, and I genuinely want to restore your faith in our dealership. I'd appreciate the chance to better understand your situation. Please contact me directly, at 904-585-8760. -Lyric

February 10, 2024

I didn’t feel the sales personnel listened to what I needed. They asked a few questions then showed me 2 vehicles. Felt very pressured to buy the vehicle in spite of their stating they were a “no pressu More

by Steve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hayes
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Feb 12, 2024 -

Coggin Honda Jacksonville responded

Thank you for your review. We're deeply sorry to hear that you felt unheard and pressured during your visit. Providing a no-pressure, attentive service is what we strive for at Coggin Honda, and it seems we fell short of that promise with you. I'm Sergiy Bilyayev, General Sales Manager, and I'd like to discuss this matter further to understand how we can improve and hopefully rectify the situation for you. Please call me directly at 904-565-8807 at your earliest convenience. Your trust in us is essential, and we're committed to earning it back.

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