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Coggin Honda Jacksonville

Jacksonville, FL

Overview
Reviews
Vehicles
4.5
927 Reviews
Call Dealership (904) 565-8719

11003 Atlantic Boulevard

Jacksonville, FL

32225

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Showing 927 reviews

November 30, 2023

Poor service. Took my car for over 3 days to service and repair tailgate and didn't even offer me a loaner. I asked for it and they said they dont have any. Waited More

by JH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Lee, Matthew Hutson
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Dec 05, 2023 -

Coggin Honda Jacksonville responded

Thank you for your review. I apologize for the inconvenience you experienced with the prolonged service time and the lack of availability of a loaner vehicle. We strive to provide efficient and accommodating service, and clearly, we fell short in your case. I would like to discuss this further and see how we can improve your experience. Please contact me directly at your earliest convenience Ryun Pavilicek, General Manger (904)747-8668.

November 29, 2023

The staff and sales team were beyond helpful and accomodating. I will definitely purchase from them again. More

by BL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jet "Sam" Wong, Roula Freiha, Alberto Diaz, Gino Paunetto, Marcus Welnetz, Suzan Hersan Insuyu, Matthew Hutson
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November 27, 2023

Everyone is so nice and accommodating. Any questions I might have about my car is always answered with a smile and in a way I can easily understand. More

by ssleon01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan, Matthew Hutson
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November 26, 2023

I was very happy with the service I received. I was in and out of the building in about 20 minutes with a rental car. I have always received good service from Coggin. More

by Cammey54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan DeBoard
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November 26, 2023

Wonderful experience in Honda dealership I will come back every time. Thank you Coggin Honda More

by Klodi.disha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Hutson
Report | Print
November 23, 2023

Car was filthy and missing parts plus a broken tail light and a hole in the carpet. Unacceptable for $14,000. More

by jcnspots
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Saleh
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Dec 05, 2023 -

Coggin Honda Jacksonville responded

Thank you for your review. I am sorry to hear about the condition of the car you received. Providing vehicles in their best possible state is a standard we aim to uphold, and clearly, we did not meet this in your case. I would like to rectify this situation immediately. Please contact me directly so we can address these issues and ensure your satisfaction with your purchase. Ryun Pavlicek, General Manger (904) 747-8868.

Dec 13, 2023 -

jcnspots responded

All I ever get is your screwed up voicemail. It’s apparent you really don’t want to talk to me since you haven’t responded over the course of several weeks.

November 21, 2023

Awesome service. My salesman, Matt, was a rock star ! Quick and efficient ! It was my third purchase from Coggin. More

by Shane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt-salesperson
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November 19, 2023

I have been relying on Coggin Honda for over ten years and I have received superior service every time. I feel safe, knowing that I can trust their service department to warn me of potential problems and More

by MLC928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Ratchye, Matthew Hutson
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November 19, 2023

This dealership was a "go to" shop - however in the last six years it has gone from "nothing special but honest" to recommended "avoid". I didn't mind being hustled for unnecessary up charges by the servic More

by PK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Hutson
Report | Print
Nov 21, 2023 -

Coggin Honda Jacksonville responded

PK, thank you for leaving a review. I'm disheartened to learn about your negative experiences. Providing honest and quality service is our priority, and I apologize for the decline in our standards. Your feedback is crucial, and I'll investigate the issues raised, ensuring accountability and retraining where needed. We aim to regain your trust by rectifying these lapses in service and ensuring our team's professionalism. Your satisfaction matters, and I hope for the opportunity to restore your faith in our dealership's service. Ryun Pavlicek, General Manager (904) 747-8668

November 16, 2023

Did a great job at under promising and over deliver. I would always recommend them. More

by kmabrey2368
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Mabrey, Matthew Hutson
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