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Coggin Honda Jacksonville

Jacksonville, FL

Overview
Reviews
Vehicles
4.4
841 Reviews
Call Dealership (904) 565-8719

11003 Atlantic Boulevard

Jacksonville, FL

32225

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Showing 841 reviews

April 02, 2024

It was horrible. Sat in Coggin with phone but no response about what was wrong with car until they finished the pil change. More

by Dhoraym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Hutson
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Apr 11, 2024 -

Coggin Honda Jacksonville responded

I'm sorry to hear about your experience at Coggin. I'm Lyric Lay, the Service Manager, and I want to apologize for any inconvenience or miscommunication you experienced. Your time is valuable, and we aim to provide timely and transparent service. I understand that waiting without updates can be frustrating. We will review our communication processes to ensure that this doesn't happen again. If there's anything specific you'd like to discuss or if there's a way we can make it right, please don't hesitate to contact me directly at (904) 585-8760. Your feedback helps us improve our service.

Helpful
April 01, 2024

It was a wonderful experience and I personally cannot thank you for exceeding my expectation. Thanks for the very good service Scott. More

by roberts81830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Hutson
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Helpful
March 29, 2024

This dealership employs service advisors that do a great job of taking care of their customers. I think the way they keep you abreast of what's going on with your vehicle is amazing. Great job!! More

by audreyslp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Jeremy
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Helpful
March 29, 2024

Great customer service and focus on the customer. Would highly recommend it for all your repair needs. More

by Alamoureau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan, Matthew Hutson
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Helpful
March 22, 2024

Taken care of the issue when other dealer reported problem as this coggine performed last service which caused issue. More

by Sri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Helpful
March 20, 2024

Been helpful and straightforward. Our service adviser Chris R was wonderful and attentive. We got our service done in a timely manner. More

by DJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ambar Salazar, Alberto Diaz, Suzan Hersan Insuyu, Matthew Hutson
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Helpful
March 20, 2024

Ali from used car sales was very accomodating and very helpful when we bought our 2023 Honda hrv. She took care of us and went beyond to even drive me from dealership to home and vice versa. Will recomm More

by Hvaldomar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus Welnetz, Suzan Hersan Insuyu
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Helpful
March 15, 2024

My wife and I purchased a new 2024 Honda Pilot from this dealership this past Saturday. Our sales professional, Tania, was amazing! She was kind and courteous, and answered all of our questions. She spent a More

by walker.david2258
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tania
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Helpful
March 15, 2024

I have been coming & have watched salespeople offer your car was & I have to ask. More

by fsmith0627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Hutson
Report | Print
Apr 07, 2024 -

Coggin Honda Jacksonville responded

Thank you for sharing your feedback. I'm Sergiy Bilyayev, the General Sales Manager, and I appreciate you being a loyal customer. However, I'd like to better understand your recent experience with our sales team. Could you please provide more details about the interactions you observed? Your insights are valuable to us as we strive to improve our customer service. If you have any specific feedback or concerns, please feel free to share them with me directly at 904-565-8807. Thank you for choosing our dealership, and I look forward to hearing from you soon.

Helpful
March 11, 2024

Ms. Ali was the best. She and Ashley did a great job and I am very happy with the Jeep they sold me. More

by Chuck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ms. Ali, sale associate and the manger Ashley., Suzan Hersan Insuyu
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