Coggin Honda Jacksonville

I purchased a new Pilot last year and I came back this year for a new Civic for my daughter. I specifically came back to this dealership becuase of Max's super service and atitude--great salesperson. Re year for a new Civic for my daughter. I specifically came back to this dealership becuase of Max's super service and atitude--great salesperson. Rest of staff are also great. More

I came in to just LOOK at the Honda CR V. I left owning one! I had a Saturn Vue which I loved, but they aren't made anymore. I have always thought Honda had good products and a friend in Ohio had just pu one! I had a Saturn Vue which I loved, but they aren't made anymore. I have always thought Honda had good products and a friend in Ohio had just purchased a Honda CR V. She had done all the homework that should go into purchasing a car and I trusted her judgement. Mitch Long was very persuasive -- quiet, no hard sell-- and he wanted me to have what I wanted. I am very comfortable with my purchase. It gives me joy! More

I bought 4 cars here at this dealership, Coggin Honda and every time I am very happy and satisfied by my purchases. 5 Star services also in the maintenance Dept. every time. friendly people and in the mainte every time I am very happy and satisfied by my purchases. 5 Star services also in the maintenance Dept. every time. friendly people and in the maintenance they are quick to serve and offer you amenities and very excellent facility. More

Everyone was very nice and friendly. Could not have had a better experience in buying a new car. I went in looking for a used car and ended up buying a new one. Honda financing of less then 1%. better experience in buying a new car. I went in looking for a used car and ended up buying a new one. Honda financing of less then 1%. More

The price negotiation of the car went fairly smoothly, but after that the buying experience quickly went downhill. After getting into his office, the finance manager David showed me a price list of the but after that the buying experience quickly went downhill. After getting into his office, the finance manager David showed me a price list of the potential back-end I could purchase on my vehicle. I agreed to take the extended service contract, because the price seemed reasonable. When it came time to print up the final installment agreement, the price of the service agreement was much higher than what he had just shown me. Apparently, he claimed he had thought I wanted to go with a higher mileage warranty with better coverage. I hadn’t asked for any such thing, but I brushed it off as an honest mistake. He adjusted the term, and re-printed the contract. Once again, the term was longer than I asked for and the price much higher. So he had to print the contract yet again. Finally he had the numbers right. I’m glad I was on my toes and not just signing anything he put in front of me. I asked him to confirm, “Is the term of this warranty starting today or from the time the vehicle was first delivered as new?” He assured me the warranty started at signing and printed an in-service date on the contract to match. Luckily when I went home, I took the time to read over the fine print and found out he had outright lied to me. Even though the in-service date was printed as the date of signing, the back of the contract confirmed that an incorrect date printed on front would be over-ridden by January 1st of the vehicles’ model year. What I thought was a decent deal on a 7 year warranty turned out to be a worthless 2 ½ year warranty, a year of which would overlap with my certified warranty. That was the first issue. The second problem arose with the actual financing. When applying for financing I emphasized I didn’t want me credit “shot gunned” everywhere, and listed only 3 finance companies I wanted my information sent to; Ally, Vystar, and Chase, the only finance companies I have relationships with. The salesman even wrote these down when we negotiated the price to make sure my request was honored. And I thought it had been. When I went back to the dealership after the sale to have the bogus service contract removed from the paperwork, I asked that he send the loan through Vystar, because I knew the rate I would get and they were offering $100 back to finance through them. He confirmed that he would assign the loan to Vystar. To my surprise, today I received a welcome letter from Suntrust in the mail. Not only was it not Vystar as he had promised, but it wasn’t even one of the lenders that I told him he could submit my credit information to. Stay away from financing at this dealership. Make sure to have financing already lined up from an outside lender, and do not agree to any additional product; you can always get it cheaper elsewhere and often you're not even getting what you are told that you're signing up for. More

Kelly in Coggins Honda Service was the best I've ever worked with. He took care of the issue, made sure it was road tested and the issue fixed, hooked me up with a rental in record time, and I never even worked with. He took care of the issue, made sure it was road tested and the issue fixed, hooked me up with a rental in record time, and I never even had to sit in the waiting room. The waiting room is amazing, complete with theater chairs, food, beverages and cable TV. Congratulations, you have a customer for life! A+++ Stasey Tackett More